John Wieland Homes Reviews
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What Homeowners Have to Say About John Wieland Homes.
John Wieland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of John Wieland Homes 258 homeowner reviews to learn why they are the right team to build your new home.
John Wieland Homes
has 4 out of 5 stars in All Areas
258 Reviews in All Areas
Customer Reviews
Poor Quality
- Krishna S.
- Verified HomeBuyer
- January 09, 2020
- Waxhaw, NC
A lot to improve quality
John Wieland Homes responded:
We are disappointed that you aren't happy with the quality of your home. If there is anything we can help with or if you would like to provide any additional feedback, please feel free to email socialcare@pultegroup.com and our team will be in touch. ^Abby 
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 4
Mixed experience so far
- Anonymous
- Verified HomeBuyer
- September 18, 2019
- Decatur, GA
Although I love my home and enjoy the space, location, layout and environment fully, I'm disappointed at the responsiveness from Pulte. Several promises were made that issues identified during inspection would be fixed just after closing and nothing has been addressed despite many requests. Selling the homes is clearly the priority but standing by promises takes a back seat. If these things could be addressed in a timely way, I would have given my experience 5 stars.
John Wieland Homes responded:
We are disappointed to hear that you have had a hard time getting your concerns addressed. Please email socialcare@pultegroup.com so that our team can look into the situation. ^Abby
Total Score 2
Quality 4
Trustworthiness 1
Value 4
Responsiveness 1
Way too many small details
- Victor S.
- Verified HomeBuyer
- July 01, 2019
- Marietta, GA
Do not trust when the they say they will take care of things after inspection and before closing. Way too many small stuff that keeps coming out and it is difficult to get confirmation on when things are going to be completed.
John Wieland Homes responded:
We're disappointed to hear that you haven't had a good experience with our inspection team and we encourage you reach out to us at socialcare@pultegroup.com if you'd like to talk to us more about these issues. --Sarah L.
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 3
Underwhelming
- Eric M.
- Verified HomeBuyer
- June 11, 2019
- Marietta, GA
Original projected date of completion was Nov 2018; we didn't close until April 2019 so ended up extending our stay in an apartment far longer than expected. Project was mismanaged for the first 6 months, then a rush job thereafter. Even after closing the first month and a half was dedicated to dealing with poor workmanship. Our master shower leaked into the kitchen below the morning after closing. After two weeks of walking through my daughter's bedroom at 5AM for two weeks to take a shower before work, we contacted the some VPs in the warranty group and finally got some progress. Air ...
John Wieland Homes responded:
Thank you for letting us know about these issues. We're very sorry to hear that you had a disappointing experience and have shared your feedback with local leadership. If you'd like to discuss this further, please don't hesitate to contact us at socialcare@pultegroup.com. ...
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Final Home
- Edward A.
- Verified HomeBuyer
- June 05, 2019
- Alpharetta, GA
I like the location I bought in, I like the design(minor things I would change) of the home. The representatives from Pulte were professional but I felt that they were overwhelmed with scope of the project. I had several punch list items. They were not addressed until I made several calls to upper management. Bottom line, I believe that there are not enough line workers to handle the day to day operation.
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
Challenge to be your client
- Anonymous
- Verified HomeBuyer
- May 30, 2019
- Marietta, GA
We have identified several issues upon move in that are problems. It is so difficult to get any response at all. We’re literally stuck at how to get a response. Furthermore, your company is very inflexible about hours they will come with strict rule that they will never come after 4 on weekdays...this is hard for folks with high-demand jobs.
John Wieland Homes responded:
We sincerely apologize that you haven't been receiving a response to your issues. If you need assistance with service requests, we'd be happy to help. Please email us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Have some issues
- Paul B.
- Verified HomeBuyer
- May 07, 2019
- Hoschton, GA
Drywall was done poorly All exterior doors have chunks of wood missing or divots Had about 30 needed addressed right after closing
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Very poor quality work.
- Michael S.
- Verified HomeBuyer
- July 26, 2023
- Johns Island, SC
Poor quality of work. No management of the sub contractors
John Wieland Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^AF
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 1
Disappointed
- Jason H.
- Verified HomeBuyer
- November 03, 2022
- Alpharetta, GA
Craftsmanship of my $1m townhome is disgraceful to say the least. I’m 30 days post closing and the builder still has 15 things to fix. My whole row was done poorly and we all are waiting for Pulte to step up. I was giving promises that it would get fixed and all I feel is regret.
John Wieland Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
John Wieland Homes - There was little to no communication from builder unless I requested
- Lori W.
- Verified HomeBuyer
- May 11, 2022
- Decatur, GA
There was little to no communication from builder unless I requested it. I lost two great rates locks waiting a year on completion of a townhouse. Builder is not flexible at all but expects you to be. The millwork and sheet rock work was poorly done. Paying over 500k I would expect better quality/work. Mark up on items you can select from design center is crazy.
John Wieland Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
This isn't Wieland - it is Pulte
- Mark A.
- Verified HomeBuyer
- February 01, 2022
- Alpharetta, GA
Across the board many buyers in this neighborhood have had multiple significant issues (basement water leaks, burned out water heaters, AC problems, non-functional appliances, leaking windows etc..).
John Wieland Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ...
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
John Wieland Homes Master Builder fired before home completion
- Monty K.
- Verified HomeBuyer
- July 22, 2020
- Cumming, GA
The home entry way steps are dangerously constructed. The list of items to be completed before sign-off was totally ignored. The home completion team communicated to the closing department that everything was completed. Then the sign off date kept getting pushed back till mere hours before closing. I had to sign because the mortgage rate lock date was that day.
John Wieland Homes responded:
We are so disappointed to hear that our team did not deliver excellent customer service regarding your concerns. We would like to look into the situation and would appreciate if you could send your full name and address to customersupport@pultegroup.com so our team can be in touch. Thank you for taking the time to leave a review. ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
John Wieland Homes - Since Pulte took over the JW brand, the build quality has gone
- Anonymous
- Verified HomeBuyer
- May 24, 2020
- Sandy Springs, GA
Since Pulte took over the JW brand, the build quality has gone down hill.
John Wieland Homes responded:
We are sorry to hear you are not pleased with the build quality of your new home. If there is anything we can do to assist or if you would like to provide any additional feedback, please feel free to email customersupport@pultegroup.com and our team would be happy to assist. ...
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Quality is really bad
- Anonymous
- Verified HomeBuyer
- January 29, 2020
- Alpharetta, GA
The finishing touches are awful and we are finding several issues related to cracks in the walls. the doors, door frames, toilets are falling apart. I would not recommend J.W homes
John Wieland Homes responded:
We are disheartened to hear that you aren't pleased with the quality of your home and we would like to help. If you could email some additional information along with your contact information to socialcare@pultegroup.com we would be happy to assist in getting these concerns addressed. Thank you for taking the time to leave a review as it is invaluable to us bettering the home building experience for our customers. ...
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Medders
- Gregory M.
- Verified HomeBuyer
- July 17, 2019
- Mount Pleasant, SC
Since we bought the house in June we’ve had nothing but issues. I’ve lived here for now over six weeks and I’ve had numerous issues with the house. Once the house is sold and turned over it seems that they don’t care about the issues and they seem to make you feel like will get around to the issues when we can. Justin has been great and so easy to work with. But he’s only a one man show for numerous projects.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Not up to the par
- Vinayak S. V.
- Verified HomeBuyer
- September 06, 2023
- Peachtree City, GA
Have had numerous issues, some of them so blatant that i can't believe it's JW home. For example the hardwood floor is already buckling within a month of closing. The carpet is creeking everywhere. Carpet is coming off at places. The attick stair does not open. Many more
John Wieland Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. Thank you. ^AF ...
Total Score 1
Quality 2
Trustworthiness 2
Value 4
Responsiveness 4
Waiting for repair for months
- Ricardo A.
- Verified HomeBuyer
- May 26, 2021
- Charlotte, NC
Never show up or respond for repairs
John Wieland Homes responded:
We are so sorry that our team has not been responsive to your concerns. We would like to help and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 3
Trustworthiness 3
Value 2
Responsiveness 1
Poor design
- Sriram Prasad M.
- Verified HomeBuyer
- December 08, 2025
- CUMMING, GA
JW homes built my home with 3 rd car garage, but without enough paved drive way to navigate a car into the garage. When complained, they don’t even bother to acknowledge there is a problem and try to make corrections
John Wieland Homes responded:
Thank you for sharing your feedback. We’re truly sorry to hear about the frustration with the driveway design and the difficulty navigating a car into your third garage bay. It’s disappointing that your concerns weren’t acknowledged or addressed, as issues like this deserve thoughtful review and support. We appreciate you bringing this to our attention and want to make leadership aware of this, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible experience with the builder
- Anonymous
- Verified HomeBuyer
- May 07, 2022
- Atlanta, GA
Poor finishes, no attention to details, lack of response from the building team, multiple things still to be completed more than one month after closing.
John Wieland Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
John Wieland Homes - I closed on my home on November and there are still outstanding
- Suzana K.
- Verified HomeBuyer
- February 09, 2022
- Marietta, GA
I closed on my home on November and there are still outstanding issues that should have been addressed prior to closing.
John Wieland Homes responded:
We apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
poor workmanship
- Seunghwan C.
- Verified HomeBuyer
- February 08, 2022
- Peachtree City, GA
No action. Builder says always everything is good. material is fine. but finish very poor. wrong paint, wall crack, missing column molding, window broken, poor flooring(uneven)
John Wieland Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Pulte is ruining the John Weiland name.
- Anonymous
- Verified HomeBuyer
- July 28, 2021
- Alpharetta, GA
My wife and I have never had a worse experience than with a company like this. Stay away from any John Weiland development, as it is under the guise of Pulte Construction. We were warned but current residences, but did not listen. The experiences and stories we have are numerous and would be hard for anyone to even believe. Don’t make the same mistake we did.
John Wieland Homes responded:
We are so sorry to hear that you are disappointed in your new home and are regretting your choice to build with us. We would like to learn more about this situation so we can escalate it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you for taking the time to leave a review. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
John Wieland Homes - Our builder, Travis H.
- James W.
- Verified HomeBuyer
- May 11, 2021
- Alpharetta, GA
Our builder, Travis H. was the absolute worst -- no attention to detail and any issues raised were NOT addressed. We escalated our concerns with upper management and delayed our closing only to find little to no work was done. And upper management didn't address the issue. We are now living through the remodel of our brand new home to fix the egregious issues which weren't addressed when they were building our home. Corey M., the 4th builder we have had since signing the contract, has been excellent in communication and in trying to address our concerns. Unfortunately, we are not the only ...
John Wieland Homes responded:
We are so sorry to hear that you are disappointed in your experience and your home. We would like to address the situation accordingly and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of this situation along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
John Wieland Homes - IT IS NOT ANY MOORE , WHAT JOHN WIELAND CONSTRUCTION USE TO
- Robert S.
- Verified HomeBuyer
- December 09, 2020
- Alpharetta, GA
IT IS NOT ANY MOORE , WHAT JOHN WIELAND CONSTRUCTION USE TO BE.
John Wieland Homes responded:
We are disappointed that you have not had a good experience whilst building your new home. If there is anything we can assist with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you for taking the time to leave a review. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Slap and Dash Building at it's Best
- Sandiford B.
- Verified HomeBuyer
- October 05, 2020
- Charleston, SC
extremely disappointed in our house for the amount of money spent. every day a new issue comes up and the warranty process is a joke. These houses are thrown together as quickly as possible. don't walk away RUN away from JW Homes/ Pulte.
John Wieland Homes responded:
We are so sorry to hear that you have had a negative experience and are dealing with unresolved concerns with your new home. We would like to look into the situation and would appreciate if you could email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for leaving a review. ^AS ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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