K. Hovnanian® Homes Reviews in Phoenix Mesa, AZ

The house is amazing, 98% of the house is exactly how we imagined it. There are some small issues that for the most part have been resolved by working with K. Hov. I hope more don't show up after they stop working with us.

Process was easy and enjoyable. From the initial visits to the model homes to the final signing. We could not be any happier with this home.

Home buying process made easy.

Bought the townhome in Union Park. The house is so well insulated we have not had the air conditioner on for several days in May. The customer service staff, account manager and construction supervisors have been fabulous to work with. They respond the same day to questions.

I have bought many new homes over the years and I would say this was the best experience. During the last two months of construction I received either weekly or every other week, an update from the head foreman ,via text, on the progress and often he included pictures. It was also the cleanest walk through ever. There were only a few things that I saw needing very minor attention and it was done within 24 hours.

We love our house!! We bought a spec home but it feels like we designed it. It’s everything we want and more. Khov employees have been amazing through this whole process. We have no complaints.

Shane, in sales, was excellent, He was friendly, knowledgeable, patient and available for any of our questions or concerns. Very positive experience. Steve started with the construction and then Ben took over to the finish. Ben was awesome to work with. He listened to our questions and concerns and we knew they would be taken care of. Being that we were out of state we had full confidence in Ben handling our concerns. We couldn’t have been happier working with Shane and Ben in building our new home.

Very good !!

It was a really informative, detailed, exciting process for the most part. I was very happy with communication and my home is stunning and makes me feel very proud to call mine and come home to everyday.

Make sure they show you all options for upgrades. Don’t take no for an answer always push for what you want. If you see something that is not right speak up. Ask as many questions.

I had my home inspected by a Certified independent inspector and he found no Issues with our new KHov Villa Home. I was happy with the weekly construction status meetings during the construction process.

Over all the buying experience was good. I feel like the price should have less by 5-10%

Shane, Steve,mand Ben are awesome! Thank you.

We were not there during construction, but spoke to the sales rep, Kelsey, often. She was always knowledgeable of the process and always quick to respond to any of our concerns. A pleasure to work with.

Love the new house- everything we wanted and more

The sales staff and construction staff are top notch. Friendly, responsive and have a true interest in wanting you to love your new home. Look, issues happen. It's how your builder responds and corrects problems that is key. They get resolved quickly and even post sale the warranty department has never said no to an issue. They want you happy.

I had a great experience with the sales office. Communication was excellent. I also had a good experience with the contractors on home delivery. But the quality of the home being built is the worst out of all builders whom I have had in the past. 1) The AC damper was installed WITHOUT power and broken. Immediately after moving in I noticed that only the upstairs vent blows and not the downstairs; causing the multiple issues. When called Chas & Robert - the AC company that KHov partnered with, the technician that the damper was never installed correctly in the beginning. Now, I am still dealing with this AC issue after 2 and a half months of moving in. 2) The bath tub standing pipe is wobbly. It just was not screwed in properly. 3) The patio door shakes every time the the garage door slams which, it should have not. 4) There was a big stain left on the carpet going into the master bathroom after they delivered the house. Out of all these four issues, I fine the AC issue the most unacceptable! I should not be dealing with this on a brand new home with a brand new AC unit. ... More

During the sales process everything was amazing, the house itself is great. Now when it comes to getting things done and replaced. The representative for my community is not very communicative, says she will do something and doesn’t. Have talked to her several times and nothing gets done.

Everything was smooth progress and the team is great.

We are extremely happy with Charlotte and Jeanine. They represent your company very well. We are unfortunately, somewhat unhappy with the workmanship of the new build. It appears the superintendent was not paying attention when the home was built. We have talked with the neighbors and they have experienced almost the same problems. But Jeanine and Charlotte have been able to resolve them. They have been very responsive.

The process from viewing to closing went smooth. The things I asked for they provided. My only issue is the walls are thin and can't sleep in the room next to laundry room if washing machine is on. The appliances are extremely cheap and I'll be changing them soon.

Quality of work for price of homes doesn't equal out, especially when getting appraised.

While the process was easy and quick, i moved in to a variety of issues in workmanship and a lack of being detailed oriented. Issues with paint where it shouldn’t be and not where it should, holes, misaligned cabinetry, big dents in the garage door, a broken garbage disposal, to name a few.

Overall, Glen was great. He was very responsive to questions. However, extremely disappointment after closing to see problems with termites, appliances not working, toilets , shower not working, landscape plants, shrubs dying. Melissa in warranthy extremely good

1. Pantry door not fitting properly 2. Glass Panels over fridge missing (Received 10 glass panels instead of 12) 3. Stair step from 1st floor (strip repair) 4. Stucco Repair work done in backyard 5. After stucco repair, patio framing is uneven. 6. Automatic outdoor Cam lights over garage (to be addressed).