K. Hovnanian® Homes Reviews in Phoenix Mesa, AZ

My overall experience was great! They kept me well informed during the whole process, and once the purchased was completed they took care of all small little issues in a timely matter, it was very easy to communicate with them. Very happy with my new home.

This experience is a journey, but one well worth it! If home percentage rates were locked in at the time of the deposit and not at the time of closing, it would be perfect! However, I’m still happy with the process… the entire KHOV team did a wonderful job! Thank you!

Tyler, Thank you for reaching out to us. The design options met our expectations. The follow through on the build and the attention to detail by the building team was better than expected. We had one item we were disappointed with (front skin on the island in the kitchen), but this is being resolved. However, we did have an issue with the completion time for the build of our home. Our original closing date was June 22nd. We do not live in Arizona yet, and scheduled travel for the walk through and closing. Two days prior to leaving for AZ, we were informed the closing would have to be moved out by three weeks because sign off was not obtained from the City of Cave Creek. We still traveled to AZ for the walk through, and noted the items needing correction. The reschedule of the closing caused problems for us in regard to rescheduling medical appointments and having to provide additional documentation to KHovnanian Mortgage. The aggravation resulting from additional documentation from your mortgage company was not appreciated. The mortgage company informed we would not be able to close on the new date due to an issue with Anne's short term disability extension. This was not an issue on the original closing date, but we were told there would be a $500 per day fee for every day past the second closing date. As a result, Anne had to return to work prior to her doctor's recommendation to satisfy the mortgage company. After satisfying the mortgage company to meet the closing date and to avoid the $500 per day fee fine, we received the new closing documents. When the closing documents were presented, we noted that we should not be charged the $175 for a mobile notary - this expense was caused by the build delay of not having sign offs in place prior to notifying us of the first closing date. After discussing this with your closing team we were provided new closing documents with the $175 fee being paid by the builder (copy of this is attached). Then, a third set of closing documents were sent to us with the fee again being charged to the buyer. We ended up paying the fee. To summarize, we are pleased with our home, but not pleased with our experience with your mortgage company. If we had to do this again, we would not use KHovnanian American Mortgage, nor recommend them to anyone. The $175 fee should be refunded to us. ... More

K. Hov went over and beyond to make sure my home was perfect. The process was a great experience. This is my first home here in the valley. The team was great, they helped me every step of the way.

We loved our new building experience with KHovnanian! The process was very smooth and extremely well communicated throughout the entire process. We loved the weekly updates and being able to communicate easily with the construction team and sales. We would absolutely recommend KHOV to all our family and friends.

Our contacts at K Hov - from sales to the loan department to the construction oversight has been amazing. They are friendly, responsive, caring, quick to get answers or fix issues, etc. We really could have not had a better experience with their team!

Everyone that works with K.Hov is great we really enjoyed the building process

Helped out right away whenever we had an issue with the build. Good choice on land to develop.

Great experience and would recommend K Hov to anyone!

Good experience with the construction manager Joe and sales consultant Neesha

I love the attention to detail and the quick response from the KHOV team. It was a very painless and pleasant experience.

The guidance from Khov was amazing. Your team did an outstanding job explaining, and meeting our needs! Our builders were great! Thank you so much! I couldn’t be happier with our home. A special thanks to Mike our builder, and Glen our representative! I will always recommend K. Hovnanian homes!

Happy with the home and finishing.

This was our first time purchasing a home and it went extremely well and exceeded our expectations. From Glenn, Josh, Brett & Marcus they all took care of us with any questions and they were very informative. We’ve sent in some tickets for a couple issues and the turn around time to get it taken care is really fast. We thank all of you for the experience.

The Salesperson was incredibly responsive, she did what she said she'd do and followed up even when the construction crew did not.

Went perfect, right on the time schedule they said, ended up with a great final product

Overall experience has been really great! I love the fact that the project manager will go out of his way to make sure things are fixed after the move in. His responsiveness and swiftness of taking care of any issue is a huge plus. Another bonus I love is they will set you up with an orientation with the AC company who explains how your energy efficient system works and offers an optional maintenance plans which is very affordable. Love KHovanian homes!

Definitely enjoyed the weekly updates of how the build was going and every question we had was addressed promptly. All around great experience purchasing a new build home.

Great responsiveness after the close

I cannot express enough how great your team is. Shane from Sales to Ben on the construction side and Mike in warranties. Everyone is helpful and genuine

I’d have to say this was one of the best experiences I have had with an business. From the very kind and genuine character from the initial model home toor with Kelsy and Shane. Those two where absolutely great! As well as Ben that over saw the building process. I loved how he reached out to us every Wednesday with updates and photos. Great experience and hats off to the K’Hov team for building us a Beautiful Home. I would definitely buy another K’Hov property! Thank you.

Everything was great with KHov up to the point of closing open items after we closed on the home. My expectations were very high given how smooth the buying and design processes went. Unfortunately, the response to open issues has been slow and not efficient at all. We are constantly having to call folks to follow up, they provide windows of time that are not met and some of the contractors are simply sloppy. The people in charge are nice, but somehow they are not as responsive as you would think they should be. I will take a few months to have our house fully "done".

1. Pantry door not fitting properly 2. Glass Panels over fridge missing (Received 10 glass panels instead of 12) 3. Stair step from 1st floor (strip repair) 4. Stucco Repair work done in backyard 5. After stucco repair, patio framing is uneven. 6. Automatic outdoor Cam lights over garage (to be addressed).

Sabrina was our sales rep for Aspire at Villago and she kept us informed every step of the way! She sent us progress photos weekly and sometimes twice a week. She has also checked in with us since moving into the home to make sure that everything is going well. We received weekly phone calls with updates and changes in personnel working on the home! They have been very responsive to any and all questions. I would definitely recommend K Hovnanian for any new home buyer!

The lender was unorganized, not detailed oriented and required customer service training. The experience with her was horrific. I am thankful that I will not have to work with her anymore. She was very unpleasant. The rest of the team however, Shauna, Mike, Matt, (the superindents' supervisor, cannot recall his name) and Juan were amazing to work with. They were all responsive to my inquiries and requests in an professional and appropriate manner.