K. Hovnanian® Homes Reviews in Phoenix Mesa, AZ

Other than the on-site realtor, who was phenomenal, the home purchase was very typical. Standard issues with workmanship.

Just make sure the get down what they promise before closing

The home is overpriced for the materials used. This is a track homes priced as custom with a pretty bow on it. The trades are poor at best. The cabinets have popping fronts, every sink in this house has leaked or is leaking, the floors are uneven requiring a shim to level my refrigerator, there is and has been a moisture smell in the guest bedroom from the day I moved in, still not found, The lock plates have been over chiseled at the front door, looks bad. The back porch columns, I have not been able to find a stud, they appear hollow, or at a minimum not framed to code. The windows actual grown and my blinds move with wind. Overall the quality is poor, buyers remorse. ... More

They were really friendly, even after moving in I still have a relationship with them, they answer all of my questions, either through call, text, email or even if I just popped into the office.

Overall great experience- Patrick account mgr went out of his for me. Thank you

It was a great experience with the whole sales and construction team

We were in the market for a home. We considered resales and new builds. The rate buy down offers from new home builders were enticing but the troubles and poor quality we read about online for other builders had us on the fence of purchasing a new build. Still we decided to evaluate new builds because interest rates were high and new builds had concessions. We narrowed our search to 2 higher end new home builders. And then came across Khov as the 3rd and liked their floor plans, included features , and location. We bought a quick move in home. Overall, the house was built to spec. The build quality is on par with the other 2 builders we considered with some being better at Khov . The sales, closing, post sales warranty teams worked collaboratively with us. The post sale warranty issues have been resolved quickly. Fortunately all were cosmetic in nature. We’ve only been in the house for a few months, are happy with our purchase. Khov builds a better than average builder quality home and their team cares about making the home purchase experience pleasant for buyers. ... More

I thought Dustin did a great job ! Chas Roberts did well too. Irrigation not good at all.

The buying experience had mostly 5 star components along with a couple sub-par elements. Erika and Amy from Sales have been very helpful, even after the sale they continue to provide support. Tyson and Scott in Construction have been responsive and Alyssa in Customer Support is my best resource for getting issues resolved. Overall quality is typical for spec home ("fast") builders, highlighted by the design and energy efficiency features and degraded by corporate decisions that may make sense from KHOV's financial perspective but can leave lasting issues with the homeowner. Despite the few areas with issues, I love the house and greatly appreciate the value received for the price paid. Good job KHOV! ... More

Sedona model is best one to have more living space and great bedrooms

Every builder is, of course, at the mercy of the local trades; but what sets builders apart is how they fix and take care of issues with the build. KHOV does this. They take care of the issues/make sure they get taken care of, and are responsive and agreeable with regard to fixing the inevitable issues that arise from the local trades. Overall, a great home and a great builder.

I loved the follow up process from Ben, as each week went by. Some issues I discovered after closing. The whole house was painted with flat paint, I think it’s dumb. Second major issue, master bathroom light fixtures are all on one switch. That’s just not smart at all.

Neesha, Matthew, Kevin and Markus was very helpful from the beginning to the end of our purchase.

Brandon was always extremely helpful and willing to answer all of my questions. He is friendly, knowledgeable and always approachable which I've appreciated. You guys need 1,000 Brandons! Unlike Dustin, my main contact who always made me feel like I was bothering him. To no surprise, he left the company and went into some sort of Construction endeavor if I remember correctly which is probably better suited for him. He should NOT be in any sort of Customer Service position. Don't get me wrong, he addressed things because I pushed for them but I could tell by our interactions that he was overwhelmed, over worked and pretty much hated his job. Yvonne replaced Dustin and I haven't had to interact with her other than to respond to an email from her on an open ticket after Dustin left. ... More

We are happy with our finished home; issues after close are not major and are addressed in a timely manner. But it was very stressful getting here. Our home was 3.5 months late, requiring that we find interim lodging and two moves, costing us over $10K. Our house closed on the last day that our rate lock( that we paid to get) was good for and we had so many delays that we did not trust that we would close before the rate expired. Also, It took me 2+ months of pleading to get the 12 foot wall that was 5 feet from the window side of my house to be redone with view fencing on the top half, restoring light into our house. These are not custom homes but the construction team would try to help make minor changes when asked, but they are under tight rules from the builder. The builder uses a lot of subcontractors for the various activities (stucco, electrical, cabinets, etc) and the subcontractors were of mixed reliability and quality. The lathe and plaster guys walked, leaving our home open to the rainy weather for 9 weeks…. Hopefully the mold that formed was adequately addressed. ... More

Feel that the construction superintendent and his staff are rushed by the bean counters at corporate to close prematurely before the home is completed. Start up is slow, took about 3 months after signing to break ground, then things move along at a steady pace. Towards the end, everything seems rushed, builder had to change original closing date because of material issues. Day of closing the builder is still scrambling to finish the home. Neighbors that closed close to our date got the same line, if the city approved a certificate of occupancy, builder closed, no mater if the house was finished or what. May be legal, but not ethical. Beware and stand your ground, don't close if you are not satisfied at final walk through. ... More

I would buy from KHov again.

The house was move in ready but there was a lot discrepancies that needed to be addressed. I felt unprepared when I moved in. It’s an information overload but also there is information that is never given. I was given answered to my questions in the moment only to find out they were wrong answers and made me feel lied to. The warranty person has been great. When I do have tickets they are handled immediately or I get a call immediately that it will be handled. I wish the builders took more care before we moved in so I didn’t have strangers in my house for warranty. It’s a huge stressor to me to find someone who can be here for it, or take time off to be home fortunately our warranty agent usually plans it all for the same day. Is it possible that if the builders took more caution it would have been done prior too. Some information I asked for the builders refused to give me. Information on what my electrical is rated and where the wires are were denied to me which is crazy because as I improve my house I don’t know what or where my electrical is. They also aren’t sure what the inside paint colors are for doors and baseboards. I would of liked all this in my email or printed information. The warranty agent has been very helpful, but I wish the builders either had more time, been more aware of the trades and their workmanship so I wouldn’t have to call warranty always. Also I almost never used the realtors at all. I mostly felt with the builder, and the warranty. ... More

Quality home with a good team to get it built and this sales team were extremely supportive to the buyer on tough times and rising interest rates.

The whole process was a bit hiccuping with Change of staff. But the orientation, home maintenance and appliance review for extended warranty was very detailed and thorough. I appreciate follow up calls to remind me of ownership responsibilities and privilege.

It was a smooth process buying a home, sales agent was very helpful and professional

Unfortunately, I wasn't the original buyer so I didn't get to pick out any of my home's features. Even though only the frame work was up and nothing else, I couldn't add or subtract anything. I paid a higher price than the original buyers without any of the "perks". Thank goodness I liked what had been picked out as far as the coloring of the flooring, paint and exterior. However, it would have been nice to at least add some features like toilet paper holders or exterior lights over the garage. All the staff understood my frustration and could only quote back that to me that I wasn't the original buyer. : ( ... More

We have a lot of quality workmanship issues including mold that we had to deal with in a brand new home.

Communication was great. Any issues that came up, they corrected right away.

Over all a decent buying experience