K. Hovnanian® Homes Reviews in Phoenix Mesa, AZ

The sales team and wrap up team were great. The financing experiment was brutal.

The whole crew, from sales to building, were great! Quick responses and step by step updates. This was our first time buying a new build and we couldn't be happier with choosing Khov!! Thanks guys!

We were so happy to find a house! The market became crazy and builders were taking advantage! KHOV helped us get into our brand new home without pushing up the cost unnecessarily and gave us a great timeline. They were done on time with no delays and kept us informed with photos and phone calls once a week We love our new community and our neighbors are great! Our house has tons of storage and our backyard has so much room we are putting in a pool! Thanks to KHOV and the people on site and in the office we have our brand new home!

This experience is a journey, but one well worth it! If home percentage rates were locked in at the time of the deposit and not at the time of closing, it would be perfect! However, I’m still happy with the process… the entire KHOV team did a wonderful job! Thank you!

Tyler, Thank you for reaching out to us. The design options met our expectations. The follow through on the build and the attention to detail by the building team was better than expected. We had one item we were disappointed with (front skin on the island in the kitchen), but this is being resolved. However, we did have an issue with the completion time for the build of our home. Our original closing date was June 22nd. We do not live in Arizona yet, and scheduled travel for the walk through and closing. Two days prior to leaving for AZ, we were informed the closing would have to be moved out by three weeks because sign off was not obtained from the City of Cave Creek. We still traveled to AZ for the walk through, and noted the items needing correction. The reschedule of the closing caused problems for us in regard to rescheduling medical appointments and having to provide additional documentation to KHovnanian Mortgage. The aggravation resulting from additional documentation from your mortgage company was not appreciated. The mortgage company informed we would not be able to close on the new date due to an issue with Anne's short term disability extension. This was not an issue on the original closing date, but we were told there would be a $500 per day fee for every day past the second closing date. As a result, Anne had to return to work prior to her doctor's recommendation to satisfy the mortgage company. After satisfying the mortgage company to meet the closing date and to avoid the $500 per day fee fine, we received the new closing documents. When the closing documents were presented, we noted that we should not be charged the $175 for a mobile notary - this expense was caused by the build delay of not having sign offs in place prior to notifying us of the first closing date. After discussing this with your closing team we were provided new closing documents with the $175 fee being paid by the builder (copy of this is attached). Then, a third set of closing documents were sent to us with the fee again being charged to the buyer. We ended up paying the fee. To summarize, we are pleased with our home, but not pleased with our experience with your mortgage company. If we had to do this again, we would not use KHovnanian American Mortgage, nor recommend them to anyone. The $175 fee should be refunded to us. ... More

Happy with the home and finishing.

Everything was great with KHov up to the point of closing open items after we closed on the home. My expectations were very high given how smooth the buying and design processes went. Unfortunately, the response to open issues has been slow and not efficient at all. We are constantly having to call folks to follow up, they provide windows of time that are not met and some of the contractors are simply sloppy. The people in charge are nice, but somehow they are not as responsive as you would think they should be. I will take a few months to have our house fully "done".

The customer service from all of Hovnanian's representatives was excellent!

Onsite.crew were great. Anthony, Carl and Sabrina helped with anything they could to help make the process go smooth. I can’t say that about the home office. Much confusion on the closing date with some people not giving me true stories. Didn’t get closing numbers till the day before and they were wrong and had to be corrected. Seemed like the office didn’t communicate very well the the field and me.

We bought a model home so we knew we were going to do some renovations and knew the stuff we were replacing was cheaper quality. Overall, we really love our home and are happy with it. Most of the staff was very friendly and helpful. Overall score would be 4.75 stars.

Mark the contractor has been wonderful and responsive to any issues. Matt, the sales guy is very likable and easy to get along with.

The sales office was great. The building work met my expectations. The in house loan process was not the greatest and the representative (Nicole) made me feel that my time and business was not important. Most of the time she kept requesting things after hours and delayed response asking for additional items that I had to leave the house to retrieve during this COVID pandemic. Never apologized and simply not a way to do business and lack of empathy.

Our home is immaculate, The site realtor Shauna and site manager Mike were fantastic, we appreciate all their help and insight, My only issue came with getting a loan officer to start the process. We were shuffled between three different loan officers and had two different loan processors. We are thankful for our home and I did refer my friend to Khov their new home build.

Everyone has been great and very responsive. Home looks great, only complaint is there is grout that still needs to be cleaned around one of my bathrooms

K Hov makes the home buying process very pleasant. They explained each step in the process and kept me informed on the build. I am very happy with my experience and purchase.

Once we got into our home and had the inside painted the texturing on the walls is Very uneven. The dishwasher was leaking because it was installed wrong.

Our home is beautiful but there has been a lack of quality re-work on concern areas.

Great home, great service upto the point where we bought the home. However, given it was a model we didnt receive the attention we would have liked to some issues after we closed. All in all pretty happy.

The base price of the homes in Villago are extremely affordable, although options and upgrades are terribly inflated.

The loan processing was extraordinary.. But the final walkthrough of the house before closing was not upto the mark... all the issue pointed put during first walk through were not corrected and what was found was the blue tape was just removed and when finally asked they suggested we raise. Maintenance request to complete the issues.. which was not expected..construction supervisor need to take care of these issues for these issues for a better experience to new home owners

It was streamlined but craftsmanship could be improved

Initial item/punch lists not handled well or at all. New person in charge of fixing items is on it and awesome. Not thrilled with paint option for texture delete walls. I would have paid for upgrade to next paint level. House interior needs to be painted already because white flat gets marked up by the air. Not a reasonable thing to have to do after 3 months. Cabinet choices were not great for price point of house, as well as lack of cabinets/closets. Gourmet kitchen has a tiny fridge. I would extend a few of the options. More cabinets through kitchen dining area/ offer some floor design and kitchen designs ideas/portfolio ahead of design process to make that a more comfortable process. The house is nice but some of these issues would have made it to next level. Sales people and construction managers were very helpful. Financing should have had a 2-3 yr rate buydown because expecting to buy a home in 3-4 percent and it being 3 percent higher is not a good move. ... More

We love our new home, however, we were very disappointed in the workmanship of the drywall finish. There were and still are poorly finished areas on the wall. You could almost say the guy was drunk when he spackled the walls...gouges, cuts, drops of spackle, areas of no sanding; awful. Also, does your builder think everyone is 7 feet tall?? Why are the shower heads and the bathroom light bars nearly 8 feet high?? For us, at retired age, it will be very difficult to change light bulbs and merely clean the fixture. Ridiculous.

Company rushed closing date to 9/20/22 was originally told it would be end of month. Final inspection garage foundation was not level, contractor poured additional concrete which did not match nor level garage prior to closing was told epoxy would be poured to complete correct the issue with the garage. That was promised 9/16, as of today still not complete. Dishwasher also not working as of 9/16/22, currently still not level and shifts to the left after every complete cycle. Pull out trash can day one jumped off track, was supposedly corrected, still does not open and close smoothly. Front and side door entry to the garage must be slammed to shut. We love our new home, however these issues definitely negatively impact and take away from what should be a wonderful experience. ... More

Sales was awesome, the communication from the builder was great the entire time. There were more items needing fixed or finished than I would have liked come closing day. A few of them still not complete a month after closing. I enjoyed working with all of their people during the process, I'd just be much more inclined to rate higher if the last few repairs would be complete at a much faster pace.