K. Hovnanian® Homes Reviews

Model homes are Immaculate and actual home you get is shotty and poorly supervised work and quality

Respond when needed. Ac quit working 1 month after moving in.

Great experience with John, build manager… bad experience with realtor.

Get better subs. Hire a project/warranty manager that actually follows through on issues. Respond to issues in portal.

The quality of the house could've been alot better considering we paid $409,900 for the house. Now that we're in the house we notice a lot of things such as the doors not fitting the frame, the shower door which I have to hold with my hand to keep from opening and getting the floor wet when I'm showering . I believe K ***** be able to put some kind of mechanism in place to lock the door to the shower or at least keep it closed while I'm showering. Also I constantly get cold water in my washing machine when I have the washing machines set on hot. However we do get hot water in the bathroom when we're showering and bathing and when doing dishes. ... More

***** as well as site supervisor Nolan were great!! Finance department needs work! Had it not been for discount, would have financed elsewhere.

2nd experience with KHov. First build was of better quality and workmanship.

There was a team that worked with you from start to finish. Each specializing in different fields of service. That continued on even after I had moved in with questions about my home.

Having difficult time getting time getting landscape contractor (Davey) to fix the grading that was not properly completed, twice. Davey tells Service they will get in touch with us, have not heard from them. Landscape Contractor (Davey) was out and admitted the grading was not correct, as well as they would be right back to replace dead bush, never returned. Excuses we get is workers are getting fired or quitting, Davey is not responding. House was not cleaned behind appliances when we encountered bug issue we started to pull out appliance, but did not want to possibly scratch floor, so we put in work order. We were told the appliances will not be pulled out now to have cleaning person clean behind them, may scratch floor. There are bits of drywall that should have been cleaned, We trusted that a clean house is a clean house everywhere. Dishwasher can not be pulled out to check, stove has limited movement due to gas line. Are told a cleaner will be sent out but not sure what she will clean since she does not move appliances. Sliding door issue taking over 3 months for issue to be addressed by supplier. K. Hovnavian employees respond but resolution to some issues are not being met. Trim painting is very poor. Rough sawn areas that are just painted over. Nail holes exposed, door jams are beat up just painted over. Trim has areas where the paint looks like blisters. Not sure of were to draw the line on submitting Work Orders. Purchasing a new home should be a total excitement experience but that lasted a short time. ... More

Exceptional customer service from the sale team. I usually dont like to put on the review because I expect nothing less from the Builder Sale team. But they been great to me and my wife through out the whole process. Everything went smoothly from pick out the house and finance.

The entire process from purchasing the house to moving in was challenging and frustrating. The initial date of move in was presented as beginning of June but I received the keys on 6/22, approximately 2.5 weeks later. It was a big deal since I moved from out of state and had to stay at Airbnb until i received the keys. The quality of the house is poor. It looks nice and esthetic but barely functioning . The roof titles were broken, slipped/displaced, chipped. There were many deficiencies and areas of concerns around the exterior of the house: paint and blemishes on window frames, paint on the front entryway, broken/scratched window glass, patio electrical outlet dysfunctional, splash block at AC condensation pipe directing water to the foundation, paint stains/drips on the floor or grout, several areas that were not painted (doors, walls), damaged cabinet drawers, shower tiles in need or touch-up, scratches in bathtub, shower wall not sealed, poor baseboard finish, scratches along the base of the sliding door, inadequate drip edges on the roof allowing rain water to concentrate around house wall deep towards the foundation to a degree that gutters needed to be installed, lack of cabinets in the laundry room, leaking refrigerator due to disconnected water lines, missing caulking around the hot tub, AC unit slid off of the pad, poorly designed front yard landscaping with drying/dying plants/shrubs, lack of pavers/pads for trash cans, entrance door with glass contributing to lack of security and privacy, very poor workmanship below standards. Builder's team not knowledgeable about construction matters. After my personal negative experience I would not recommend KHov builder to any potential buyer. ... More

It has been an absolute disaster working through the portal to get some issues addressed inside our house.

The sales consultant was top notch, and the construction manager and team were excellent as well. However, the funding process was more challenging than it needed to be. Otherwise, *****.

We went through the purchase and build from sale to close from out of state. It was smooth and and made easy by excellent communications from all parties.

Real estate agents should tell buyers that production-home quality can fall short of what the model and marketing suggest, that post-closing communication is often slow or incomplete, and that a custom build is worth considering if they want to avoid a long list of finish and workmanship issues that feel like they were rushed so the next house could start. We have been in the home about three months. Open items should be resolved well before the 12-month warranty window closes.

Lisa, our sales person, was great through the entire process. Sam, our construction manager, was wonderful and always answered any questions we had. When problems did arise, they were addressed and resolved. Great experience overall!

Good communication, fast response times, addressed any and all concerns

My review was mainly based on the communication throughout the process.

Poor communication, empty promises, post inspection issues dismissed or downplayed. Attention to detail is pretty bad. Luckily warranty department has been good. They don't dismiss issues and send someone as fast as possible.

I was treated very well. Everyone was kind and answered all my questions. I always felt welcome.

Entire process was very smooth. I recommend this builder to everyone. I will wait to see how they handle any of my issues.

I still feel valued by the team here at ***** as a resident of this wonderful community. It wasn't just about making the sale…it's about the relationship that has been built.

The responsiveness to issues by James ***** and Stephanie ***** has been outstanding. Best customer service and follow up we have ever seen. It is a pleasure to work with them.

I had an excellent experience working with K H Homes throughout my home-buying process. From start to finish, they were professional, responsive, knowledgeable, and truly committed to making the entire process as smooth and stress-free as possible. What impressed me most was their honesty and attention to detail. They took the time to answer my questions, explain each step clearly, and always made me feel that my best interests were their priority. Communication was excellent, and whenever an issue came up, they handled it promptly and professionally. Buying a home can be a complicated and stressful process, but K H Homes made it feel much easier. Their dedication, expertise, and genuine care for their clients really stood out. I'm very happy with my experience and would absolutely recommend K H Homes to anyone looking to buy a home. They are a team you can trust! ... More

The fact that the price was right with good local schools was offset by the lack of options. Some features chosen by the builder that we were not allowed to change will result in us having to spend significant money to redo. Example: the home is a 4 bedroom plus office - yet the kitchen and master bath are designed for a couple without kids. 1 towel bar in the master bath with a layout that provides no space for an additional towel bar and location of electrical outlets forces you to run your electrical cords over the sink. It should be located between the sinks! Storage space in the kitchen is lacking. Instead of cabinets we got 4 shelves - nice if you don't cook and are interested in the display of nick-nacks. The quality of craftsmanship is acceptable and they do respond to puch list and warranty issues in a professional manner. ... More