K. Hovnanian® Homes Reviews

Attentiveness and care from sales consultants to construction managers.

This experience is a journey, but one well worth it! If home percentage rates were locked in at the time of the deposit and not at the time of closing, it would be perfect! However, I’m still happy with the process… the entire KHOV team did a wonderful job! Thank you!

Tyler, Thank you for reaching out to us. The design options met our expectations. The follow through on the build and the attention to detail by the building team was better than expected. We had one item we were disappointed with (front skin on the island in the kitchen), but this is being resolved. However, we did have an issue with the completion time for the build of our home. Our original closing date was June 22nd. We do not live in Arizona yet, and scheduled travel for the walk through and closing. Two days prior to leaving for AZ, we were informed the closing would have to be moved out by three weeks because sign off was not obtained from the City of Cave Creek. We still traveled to AZ for the walk through, and noted the items needing correction. The reschedule of the closing caused problems for us in regard to rescheduling medical appointments and having to provide additional documentation to KHovnanian Mortgage. The aggravation resulting from additional documentation from your mortgage company was not appreciated. The mortgage company informed we would not be able to close on the new date due to an issue with Anne's short term disability extension. This was not an issue on the original closing date, but we were told there would be a $500 per day fee for every day past the second closing date. As a result, Anne had to return to work prior to her doctor's recommendation to satisfy the mortgage company. After satisfying the mortgage company to meet the closing date and to avoid the $500 per day fee fine, we received the new closing documents. When the closing documents were presented, we noted that we should not be charged the $175 for a mobile notary - this expense was caused by the build delay of not having sign offs in place prior to notifying us of the first closing date. After discussing this with your closing team we were provided new closing documents with the $175 fee being paid by the builder (copy of this is attached). Then, a third set of closing documents were sent to us with the fee again being charged to the buyer. We ended up paying the fee. To summarize, we are pleased with our home, but not pleased with our experience with your mortgage company. If we had to do this again, we would not use KHovnanian American Mortgage, nor recommend them to anyone. The $175 fee should be refunded to us. ... More

Since the move in date was pushed back from June 16th to July 22nd I rated the experience as 4 stars. The move in date was changed 3 times and I lost $3,000 due to the home not being available on July 22 because the flooring was not fixed and finally was ready on July 23rd. I lost the deposit on the movers and had to “rent back” my former home because of all of the delays.

Sales team was great. We are still settling in, and there are a few things that need to be adjusted/fixed (uneven cabinets, shower doors, etc), and since the companies are not local to the city, it can take some time from the time you call until the appointment. The customer service from K. Hovnanian has been great, though.

I had a great experience with this builder. I love my new home.

In a difficult housing market in Bakersfield, they were able to work with us to meet our time frame of purchasing a new home and transitioning from renters to owners in a short time.

Although there were a handful of issues throughout the process, we absolutely love our new home! We understand that some of the issues were COVID related, however there was a lack of communication during the initial process. Bob (the foreman) was able to improve our experience and regain our trust by doing weekly updates and contacting us promptly when an issue arose. We are currently working with K Hovnanian’s warranty department to correct our master shower enclosure, hoping to have a good experience with them as well.

H. Hov builder is trustworthy

Happy with the home and finishing.

The buying experience went very smoothly. I'd buy another KHovnanian home.

The builder Louis was exceptional with the workmanship and his responsiveness to any issues or concerns

Nice home for the price

Overall good experience with the home purchase. I'd like to highlight that TJ goes above and beyond to make sure everything is just right. He's extremely responsive, hard working, and I especially appreciate how considerate he is every time he takes his shoes off to enter the house.

Gregory and Matthew were very helpful and organized.

Everything was great with KHov up to the point of closing open items after we closed on the home. My expectations were very high given how smooth the buying and design processes went. Unfortunately, the response to open issues has been slow and not efficient at all. We are constantly having to call folks to follow up, they provide windows of time that are not met and some of the contractors are simply sloppy. The people in charge are nice, but somehow they are not as responsive as you would think they should be. I will take a few months to have our house fully "done".

I've had no issues with any of the people that ive worked with. My only issue is why would you let so many families move into a house that doesnt have a useful backyard for months at a time with no end in site. I have a dog, I would of like to have brought more plants and flowers from my previous home etc

nice people at the home office

Product is good for the price, staff is helpful, great design

Khov team is very helpful throughout the process. Made my first time buying experience simple and smooth.

The sales rep was very attentive and timely in both responses and updates; very diligent, reliable, accommodating, and efficient. She helped make the home-buying process and experience easy and enjoyable. Additionally, she helped smooth over some bumps in the road. The building team did a good job overall, despite some moments of untimely responses. Team members were very courteous, and their follow-up repairs (per inspection reports) were timely and clean.

Ours sales agent was a delight to work with. She was very helpful and responsive. We had to make a relocation and find a home quickly and she was instrumental in accomplishing our deadline.

Overall buying experience was excellent. Numerous minor issues on delivery (hvac wiring, trim flaws, paint spatter, etc.).

We were initially put off by the online reviews, but after talking to some realtors in the area decided to work with KHov. And we're glad we did! We found the right lot and floorplan for us and everything went according to schedule except for the pool, but that was not in their control. Although there were a lot of upgrades that were costly, the end product is something we are happy with and intend to live in for many years. Our builder project manager Mike was very responsive, always attentive to our wishes, and made an effort to fix anything we asked. We think the overall experience was positive and glad we chose to go with KHov as a builder. ... More

Whole process was pretty easy and fun from the start.