K. Hovnanian® Homes Reviews

Sales Department is great! John and Jen are great to work with.

Our sales rep, Rick was great. We believe that he went above and beyond to help us with all the issues that arose during our new home build. With the restraints of some building materials, with the help of Rick, we were still able to close on our home on the original given date.

There are issues with our kitchen drawers. They wouldn’t close properly, leaving an inch gap on one side. The builder is trying to justify this. They are not acting in the best interest of their customers. I don’t trust their explanation. Also, there is a heavy pushback on the warranty items. In our backyard, the area near the foundation line is wet and feels like a quagmire even several days after it stopped raining. They are refusing to address this issue indicating that there are no standing water conditions. There is hardly any carpet padding. Overall, the quality of the materials is mediocre. The builder has done a poor job of ensuring that the ground is leveled before putting the sod. The lawn is full of ups and downs. I wouldn’t recommend this builder. There are hardly any architectural elements in the house. You would expect some nice architectural elements on a $500K home. They have quality checks, but it is a joke! ... More

Our home is beautiful however the final steps were very rushes to get it done on time. The drywall and paint is horrible. There was no QA/QC as we closed and they didn't fix the items that we pointed out at the pre-closing inspection. Now we have to deal with a drywall and paint in our house for three days after we have moved in. I hope we are the exception and not the norm as Khov came highly recommended. One shining star was our sales rep Allison!!! She was great in sending us pictures every week as our home was built and is just a sweetheart.

Decent homes, ease of buying

The process was okay, but not the best for my first homebuying experience. There was a lot of lack of communication and just general issues that were shoved under the rug. I do not recommend the KHov Mortgage company at all. The woman assigned to me was new and did not answer any of my questions, instead just rushed me and tried to get my money. If I had to do it again I would be going with a personal lender.

EVERYTHING WAS DONE WELL EXCEPT FOR THE KITCHEN CABINETS FOR WICH I AM STILL WAITING FOR THREE TRIMS MISSING

Overall it is a satisfying journey with kHOV.

The experience was good overall. Some issues identified were not addressed before move in.

My interaction with the sales consultant, builder, designer, associated KHov partnerships were all pleasant as everyone was nice and responsive. My only concern and reason for a 4 star is the material/craftsmanship of the home as I’m starting to notice more flaws, not great materials and bad craftsmanship.

Post move in is not as satisfying as we expected it to be

Very nice people to deal with. There were some delays in the building process due to material delays. Not their fault. However, after the close of escrow we have had delays in getting needed repairs and finish work done. They are short handed right now and missing the mark on timely responses and work completion.

Builder not very flexible with ideas outside of their cookie-cutter plans.

There are some issues with the house faded paint, backyard outdoor light is not working and two bathroom air vent are not working properply.

I just purchased my home and the experience was great. I love my new home. The staff were friendly and informative along the whole process. I am happy with my purchase. The price was good based on the market. I feel like this purchase was a great investment and I look forward to living in my home.

Look into the contracts very well.

The floor plan is great. A lot of details were missed. I’m still seeing paint on the outside of the windows that need scraping. This is one example of missed details. The new home is still surreal and exciting!

Overall, a good experience… we were not a fan of the transition from production to warranty… we found several small issues that our construction managers could’ve handled quickly and easily after moving into the home but they more or less turned their backs on us and insisted we contact the warranty department… we understood they needed to press on with the continued development of our neighborhood, but little things like that go a long way for customer satisfaction and will play a part in any future home buying needs, along with recommending this builder to family and friends…

I love my new K. Hovnanian home, but there were a few issues that were not resolved. The team the builders hired to build my home were unprofessional and not respectful of my property.

Everyone we interacted with was great. I am however not 100% satisfied with the quality of the work in certain areas such as the floors, garage foundation and others. However, the warranty department has not come to my home to review and hopefully fix these issues. For now, my rating right now is what it is but will hopefully improve based on my experience with the warranty department.

I do have good experience with khov except service tickets.

Better than Ryan homes

While my overall purchase experience was good, I think that K.Hovnanian drops the ball on their communication with their buyers. There were a few things that we were very disappointed with and it seems that upper management just kind of passed it on to their front line reps (the sales office) Although there was nothing that they could do personally (even I knew that) they tried their hardest to make it right. Example One - we were initially told that putting our earnest money in held the price of the home. Turns out it did not but the sales person that assisted us (not our sales person because she was out of the office) took zero responsibility for what she had told us and we were given zero consideration to the fact that this was done to us (and now the home was $16000 more) Instead I got the line that "My management said there was nothing we could do about that." That's fine, but at least own up to your error. Example two, We were delayed by 3 months. Our initial date in Feb, then March, then April. Causing me to go beyond my lease and pay a premium on my rent because I was month to month. When I asked for some type of compensations, the response was No our company does not do that. The only apology came from our salesperson. Also the fact that all of their options were as packages vs "A la Carte" really made me sad. While it maybe every day that you guys are selling the homes, its a monumental purchase for first time homebuyers. I think that you guys should keep that in mind when doing design meetings, frame walks and move-ins ... More

Appreciate the communications. We were called every week as promised. We were a little disappointed that some of the options we wanted or were told were available ended up not being available.

The closing was delayed by 2 months due to sewer issues. They did miss the garage door opener that was to be installed and now I have an ugly handle on my door. The biggest surprise to me was there was no thought for a hub for cable and internet. It's 2021? What the heck? Now we get to run ugly cables outside walls and drill holes in our brand new home. Not very thoughtful on the builders part. The best part of the process was working with the staff from Mike my sales man and my weekly calls from my superintendent Alan and my walk thru with Lori. Such great people. Had it not been for the late closing, the garage door opener and even more of a bother the fact they did not consider internet function in new construction I would have given them a Great! ... More