K. Hovnanian® Homes Reviews

All the the people that represent KHov were great to deal with from our sales person Leah, to Kelli in the design center through Steve and Jacob our construction managers. Updates were provided as promised and easily understood. Steve was awesome to deal with! Rough carpentry was actually a little better than we expected but we do have some concerns based upon what friends and neighbors told us of problems they experienced a year or two down the road. Time will tell what if any issues we experience. Finish carpentry was nothing spectacular and we feel could have been done better. Paint job was ok but what we didn’t understand was when they said the walls get 2 coats of paint we didn’t realize the 1st coat was actually what they considered the primer coat. Warranty has been very responsive to the few issues we have had to date and easy to deal with. The steps leading up to the gold key orientation and closing were very disappointing in the presentation of how the house was cleaned and prepared. We were not happy with the cleaning and the cleaning contractors that were used were not good. Anyone purchasing a house should be prepared to spend a good day or 2 cleaning. There was no sparkle! We love the house but for what a family pays for one of these homes the new owners should expect and receive a home that shines from bottom to top. ... More

Our purchase of this home was relatively easy. I appreciated the responsiveness of the sales, building, and title team.

The experience is very exciting. Seeing the house come to life and seeing your personal touches is such a great experience. Just wish the team would be better communicators. Not many updates or responses. That made the wait frustrating at points. Let's hope that's not the same case when it comes to warranty issues because some have already arrived.

I love the home I bought. It has several things I wanted, but couldn’t find in other homes. An example is the master bathroom and master closet. They are exactly what I was looking for!

Will was great to work with and always responded to our problems in a timely manner. He made the home building experience great.

Ryan was very good at communicating with me throughout the build. Once i moved in if i had any questions he would respond in a day. He was a pleasure to work with and has helped me throughout my move into my home. I did not give KHov 5 stars on anything due to the sales rep. I am just now finding out that there was a build option that i could of added to my house that was never told to me by sales even after talking about my plans for the house. Now i have to look for outside work and since i am new to the area it is a hassle. It is annoying and now nothing can be done but me searching for a contractor. Other than that home looks good. ... More

Good team that I worked with at KHOV. Kept me appraised of progress throughout

The professionalism, integrity and demeanor of the sales associates, as well as the building coordinator went well above and beyond the call of duty . . . These are the exact kind of employee's any company would thrive with, having them on their team . Thank-you for all you've done for me, and continue to do for me regarding my purchase of a home at Retreat at Millstone . . . Well done men ! Best regards,

Pleased with quality of home, we are very happy with it. Pleased with sales person we worked with, she went above and beyond. Dissatisfied with communication from construction team throughout the build process. Nice people but poor communication.

Smooth process, but quality of work could definitely be improved

The construction manager was fabulous and worked with us very well. The loan process easy and will work with you

Quality and workmanship issues but their warranty department are really trying to make things right.

No comment. Having issues. Thank you.

Allison and Scott were great. Your sales manager and lending team need improvement. They wouldn't even give me my closing costs. Their lender wouldn't match our rate. My payment was $200 more expensive. The bigger builders wouldn't do this. I have a real estate office and team. This makes me never want to do business with K Hov again. I was saving 72k using my lender. They were very rude about it also. Then they were trying to make it as hard as possible for my lender. We didn't have much time to close. Then they were trying to charge me daily if we closed late. I've bought and sold hundreds of new builds. Never seen anything like it. Your lucky to have Scott and Allison. Just to clean up these other things if you want to stop being a small time builder. ... More

consistent updates as the build was going on. Great photo's and opportunity to walk through build phases

Steve has been a great help throughout the whole process very responsive. Unfortunately other than that construction managers have been moved around and we eventually had to have Keith involved and now have his direct contact so hopefully things get fixed 7 weeks after gold key presentation.

Allison was the best

Good buying experience with KHOV.

The team was very professional

We still have problem with water leaks on the ceiling and some crack. We reported more than a month. Nobody comes to fix yet

We are blessed to have purchased our new K. Hovnanian (Khov) home despite the obvious risks and challenges associated with the COVID-19 pandemic. There were positive changes made in the home buying process to ensure the safety and well-being of both the seller (Khov team) and the buyer. The overall experience with the sales and mortgage teams was incredible. They were knowledgeable, professional, and responsive, which bolstered our confidence in purchasing a home during a pandemic. Based on our experience, we recommend the involvement and synergy of leadership across all aspects (sales, mortgage, and construction) of home buying be consistent to ensure the same level of quality from a well-known builder with an excellent reputation. ... More

While I love my new home, I found communication with the company to be difficult and lacking in the final month of the process.

I’m coming across many surfaces that aren’t level (fireplace mantle) or square (some walls and corners). I would have fought harder for a wider driveway and extra paved parking area. I had an issue with an exterior floodlight that never worked, turned out it was the bulbs. Something I feel should have been checked in their quality inspections. I discovered water dripping from the first floor to the ceiling. Turned out the refrigerator water line was not connected properly and the connecting nut was only finger tightened. Waiting for home owner services to come out and inspect for any damages. Drainage in my yard is horrible. Every time it rains, I end up with a large swampy area in my back yard. They had to rush towards the end to meet a closing deadline. Biggest help throughout was the on-site construction manager Blue. She is amazing and extremely helpful. ... More

Explain clearly the pros and cons of using or not using a realtor, and that once the decision to or not use a realtor is made there is no option to change.

The process went well, despite the situation of covid delaying things. We had a good experience, but felt our issues during walkthroughs wasn't taken very seriously.