K. Hovnanian® Homes Reviews

Overall, i'm not so happy with the outcome. There some defects ie heater, garage control and the builder home warranty is not responding to address this . I emailed twice and No response.

Customer service is terrible. They give you a date, they finish early. They give unrealistic closing date when the appraisals aren't complete then charge you by the day that you don't close. Very unhappy

In the beginning there was a lot of support. Once the contract was signed and the home building was moving along that changed. I was being put in the middle between the home builder, construction manager and finance company. I had one person tell me to get with the other and there was a serious lack of communication. It was not a pleasant experience. Also when I moved into the home, the floors were still very dirty and had sticky residue on the floors from the adhesive used to lay the floor. The basement had water backed up prior to me moving in and now the floor in the basement is still extremely direct and I cannot get the crud from the flooding off the floor. My yard grade was absolutely horrid and I had to deal with the inspector coming out to the house 3-4 times because the builder was not responsive to the request of the grating being corrected. The house still has the black driveway barriers there as I could not lift out of my yard as it’s too heavy. The backyard still has debris which is a safety hazard. ... More

I was little shocked that there was no independent QA (Qaulity Assurance) process for the finishing work of the build. There were many small details poorly finished (dry-wall spakle sanded poorly), not painted properly (could see through the paint) and some damaged materials that were not replaced. The builder is not very responsive to issues after closing.

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We fell in love with the homes, they are beautiful. Our sales office was amazing. Jennifer is amazing! The process working with the lender was horrible. He didn't communicate well, they made several mistakes and we didn't trust them. The home closed on the projected date (yay), which was great. We've been in the home for 1 month and we just discovered this weekend that our HVAC was never connected to the gas line. Which makes me worry...how did it pass inspection? What else could be wrong?

If you don't upgrade you get the lowest quality builder grade materials. Only available internet /cable provider is Verizon while 2 other providers are available in the area. This is a dis-service to the buyers. Also, no one here understood that ordering a wall mount connection for cable required a cable TV. outlet next to the electric outlet. My wall mount is a useless waste of money paid for as an upgrade. I would not recommend K-HOV . These issues do not reflect on the construction manage or the selling representative rather they fall directly on the builder. My two contacts were understanding and as helpful as they could be. ... More

The model home isn’t what you will get if you get what the model have for your home. We bought pretty much what the model home had and sure enough there are little things they didn’t add because it was just part of the model only. Something simple such as the cabinet crown molding off the kitchen (drop zone area) isn’t part of the price paid for- plus we upgraded the cabinets! There reply was the designers added that. Same goes with the master bath room walk in shower with the seat. The model home had the glass where the seating area in the shower. But when they build our bathroom- it’s not part of it- it’s part of the design for the model home. Really? It’s a misleading. The window added in the basement wasn’t included but it was an oops so they left the window there on the model but not for the new build homes. For our walk through I found blue tape and I asked about them. Reply back saying oh those are the stuff that needs to be looked at again and will fix. Well, when we moved into the house- I found at least 4 tapes that was still there which wasn’t taken care of. Yes we did a walk thru but these blue tapes were behind something that we wouldn’t be able to see unless open. One of them, it was so sharp I got cut on. It was a nail sticking out under the pantry from putting the cabinets together my husband said. The agent isn’t knowledgeable about what or how the house was going to sit until we meet up with the person building the home- this is when we already put a deposit down. The builder told us how our house was going to sit on the property we selected after went through the designer studio to pick out all our stuff for the house. We were unhappy and argue about this and nothing was done. Even with that agent told us a few things that would be included but end up having to pay more during the design studio. It’s upsetting to know when we walked in and asked the questions to know for sure what we will have to pay end up to be more than what being told. Overall experience with the agent would be one star and the building overall would be 4 stars because of how we end up meeting the builder after the designing studio was to late to change our lot at that time. Plus our deposit was already handed to them. Since this is a quick turn over few months to build. It’s not so great since the dry wall and the frame of walls are uneven. My husband put crown molding and added the blind for the room. It’s so uneven and large gaps. The blind is slanted and the blinds are put up correctly- the window was not properly level off. The walls were uneven but in waves. This is sad- what else we will find as we paint and add to put more value for the house. Overall experience with khov homes would be 2 out of 5 stars. ... More

We have already had 4 issues with our ac unit , that STILL ISNT SOLVED and one problem with the plumbing. I understand some work is builders grade like paint, but for over $355K, I expected more from these basic systems.

Title company has not sent closing papers to my mailing address. Have scanned info., contacted them, and no answer. Also Orange Coast Title delayed closing and cost extra time as they did not approve of my Trust although I have closed over 6 transactions in less than 2 years using first pages of my Trust to take title.. Also, I discovered and said that I paid extra for stainless Steel. Finally person told me they gave me black and would do stainless appliances later. I felt this was hidden from me and no one has contacted nor given info. about Stainless or getting credit back since I paid for it. I also paid for outlet at certain place in bathroom. Agent told someone it didn't matter where it was put, but it did matter to me. Most places would have that in writing rather than signed by me rather than agent misrepresenting what I wanted. Really surprised that company did not care enough about customer service to credit me back $100 . Also I was misled about inside insulation which cost over $900. However, if you are still reading, the floor plan is excellent, and I get many compliments on how much friends and family like this home. Wish you had Title Company that sends closing papers immediately and responds when I contact. 38 days now since I have closed. No closing papers. Concerned about check, plus I need certified closing papers. Not sure what your guidelines are, but I hope someone cares enough to follow up on problems. ... More

The people I worked with were extremely sketchy - first, blatantly lying about the overall price of the unit and not disclosing that the price included incentives that required me to use their mortgage company. Second, including items (and costs) on the spec sheet which were NOT included in the finished home. As far as I can tell, the home seems well-built, but any buyers need to be EXTREMELY diligent in asking questions about the price, what’s included, and double/triple-checking all spec sheets and items included in the home to ensure they are getting what they paid for.

No spigot in the backyard. How are we to water our plants. Put the recycled water in the center of the walkway so we need to pay someone to fix it. Cheap paint that need to be upgraded, a lot of things offered by other housing developments not offered. People we complain to have to power to do anything their are held by what they say they can and can't do and that is to cheap out and tell the customer they can't do it. Think twice before purchasing a KHov house. People have written to the top and have been ignored. Google to see what I am talking about.

Since the house sat unoccupied for a minute, the grass behind died. They replaced the back grass but didn't replace the grass infant and behind. House was fine but I moved in with horrible grass. Called and messaged the construction manager a couple of times after he promised to replace the side grass but hasn't. Even the front grass didn't look attractive at all. Now I am stuck with dead grass on the sides of my house and horrible grass in front. Sales guy was the best tho.

The sales team had little to no communication, all people involved were lazy and not willing to address issues in a timely manner if at all. No important details were communicated to the buyer

We are very disappointed with the overall finishing touches of the house. In our walkthrough we noticed the interior of the house had to be almost entirely repainted. You could see the paint roller marks where they tried to touch up the paint. On our final walkthrough we noticed the paint was better but that the paint bled onto the baseboards, windows frames and the ceiling. There was also a lot of paint splatter on the white tiles. We were told the house was going to be cleaned before we moved in but we have had to scrape paint off of the floors in multiple areas and under the cooktop the cabinets have caulking stuck to them. The baseboards around the kitchen island are coming off as well as the trim. It looks like the house was not professionally painted. The door frames on the bottom in the bathrooms are splintered and should not have been installed. We have a work order in for all of these items and have not heard back in multiple weeks regarding an update. ... More

Do not trust them when they say their home inspector is top notch. We have found a lot of issues since moving in. A lot due to poor workmanship and no quality control on the work being done. That said they are super responsive to issues which arise and work to fix it. But it’s a headache that should have been taken care of before hand. In closing, hire your own realtor to help you and no matter what get a home inspector.

I just moved in a brand new home. Can't walk around bare foot because you always step on nails from the carpet installation. There "lifetime flooring" has lifted like swollen pieces in every room. You can see the tapping all across the walls in every room. Everything from the fixtures to the wood fence outside is the cheapest material you can find. So if your trying to purchase new to avoid fixing things. This is not it.

The contracted builder for this home was fantastic, however the mortgage side for this company is horrible. KHOV Mortgage forces buyers to use their own 3rd party resources. The company’s representatives do not respond or handle matters diligently. It is so hard and frustrating to get into contact with anyone in this company. Please do not use this company.

There was a blockage caused by drywall residue in sewer pipe that the condenser drain was going to in HVAC closet in 2nd floor which cause flood in 1st floor. And I had to go through warranty company that send vendors that were slow and took 2 weeks to do the job of 2 days and causing loss of use. By hiring vendors that are unprofessional and are not taking responsibility.

Purchaser a condo in Hovanian Locke Landing few months ago. Already had flood on lower level and how to turn the ceiling and wall. Tube drain from HVAC condensation line is out in a small pipe that flooded the lower level. I was told is full of drywall material and debris. The warranty people don’t respond quickly and put you on hold for a long period of time. The company that they sent for water mitigation brought a big bucket & put the pipe in it while waiting for the Carpet to dry for a couple of day. As well as inside the walls needed to dry up for preventing it from molding, when they return to take the equipment, they realized their bucket was broke and had a long crack in the bottom, and didn’t hold any water I know we have a bigger problem now to resolve and it extends their slow repairs process. I’ll update my review as this event unfolds. ... More

Poor workmanship, unfinished at delivery, items promised during sales process were not honored.

getting things rectified after the closing is a challenge. many hours and follow ups of communication and very slow if any response

They use cheap materials to build houses. Just moved in August. Things has started falling apart. I will never recommend this company to anyone.

We had issues that caused warranty to get involved. We were greatly inconvenienced by a mistake that someone made when building our home. For the first 3 months of living in our brand new home we had basically a construction zone. There is still things that look patchy and rough but we are told that isn’t covered under warranty and there is nothing that can be done. We are tired of trying and are giving up hope that they will do anything to make it right. Any time we ask a question about something they never have the answer and say they will get back to us but then we have to follow up. We had to have family travel from out of town to be at our house during their repairs since they were unable to come outside of our working hours. The lack of communication between the warranty department and the people that they send out is terrifying. ... More

Our sales person, Chris was good when we met for the first time. After signing the contract, Chris kept us updated on progress, issues (there were many), and changes, as well as answered all of our questions. Once we walked the house and did the blue tape walk, we thought everything would be fixed…NOPE, only a few things were and the other tape just removed. As we continue living in the house, the poor quality just keeps appearing from poorly cut trim pieces (meaning I recut and filled in with caulk) to caulk everywhere that you normally wouldn’t want caulk (around all the toilets, on the faucet-not around, some areas for quarter round moulding have it and other places in the same room don’t, etc), the craftsmanship is HORRIBLE. Now when submitting and trying to get warranty items fixed, they sit for weeks and months. They obviously do everything on their time, not when it’s convenient for the customer. Finally, when reaching out to folks, responses are limited if at all. Worst home building experience I have ever had! ... More