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K. Hovnanian® Homes

K. Hovnanian® Homes Reviews

What Homeowners Have to Say About K. Hovnanian® Homes.

K. Hovnanian® Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of K. Hovnanian® Homes 4350 homeowner reviews to learn why they are the right team to build your new home.

K. Hovnanian® Homes

has 4.3 out of 5 stars in All Areas

4350 Reviews in All Areas

Star Rating Breakdown

5 ★ 2704

4 ★ 661

3 ★ 453

2 ★ 256

1 ★ 276

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.2

Value 4.2

Responsiveness 4.2

Customer Reviews

No follow up

  • Long L.
  • Verified HomeBuyer
  • February 24, 2025
  • Rancho Cordova, CA

I have not heard from the follow up home inspector post buy. I have concerns but she has not called me back. Her name is Dean.

K. Hovnanian® Homes responded:
Hi Long, thank you for taking the time out to express your concerns. We've sent your review to our local team, and we were informed that the on the day of the scheduled appointment, there was a cancellation on your end due to a schedule mix up. Our team has tried contacting you several times to reschedule to no avail. We understand things come up and changes happen, but if you'd please reach back out to our team about, we love to close this last ticket out. Thank you again for the review and we look forward to hearing from you! ...

Total Score 3

Quality 4

Trustworthiness 3

Value 3

Responsiveness 1

Melanie

  • Melanie S.
  • Verified HomeBuyer
  • February 14, 2025
  • Massillon, OH

I need to speak with management. Many issues please contact me

K. Hovnanian® Homes responded:
Hi Melanie, thank you for reaching out. We've sent your review to our local management team and was informed that they've reached out to you and will be scheduling a time to address your concerns. We are looking forward to assisting you! khovnanianhomes

Total Score 3

Quality 1

Trustworthiness 2

Value 3

Responsiveness 4

Unresponsive and apathy staff

  • Krishna Chaitanya K.
  • Verified HomeBuyer
  • January 16, 2025
  • Wharton, NJ

Had hard time right from sale to moving to post occupancy. Evaluate other option before committing to Khov.

Total Score 3

Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Issues

  • Alana L.
  • Verified HomeBuyer
  • January 11, 2025
  • Buckeye, AZ

We had issues with the loan department and sending multiple documents. Seems that they were not communicating with each other. Sales representatives were always helpful. Electrical sockets in both bathrooms weren't tested prior to move in. So they didn't work. Walls needed repairs after the first month as you could see all the nicks, nails etc. The drywall is just painted over. Been here for 3 months and the refrigerator door handle came off. Maintenance requests submitted however, it takes a while for them to respond to them?

K. Hovnanian® Homes responded:
We apologize for the inconvenience as we understand the importance of maintaining communication. The service request that was submitted were resolved within 20 days of submission as the holiday played a role in completion time. There are no outstanding service tickets at the time of this submission. We do appreciate you for providing with feedback and if there is anything else that you may need help with be sure to reach out to local management and they will be glad to assist! ...

Total Score 3

Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Mediocre

  • Anonymous
  • Verified HomeBuyer
  • January 03, 2025
  • Glenn Dale, MD

When you build a home in 4 months, don't expect quality craftsmanship. Lots of interior issues - drywall/paint defects. Landscape is a 3/10 at best. Sprinklers not sitting flush with the ceiling. Lack of customizing. Overall, I wouldn't pick a KHov build for our next home.

K. Hovnanian® Homes responded:
Hi, thank you for taking the time out to address your concerns. This home has entered the first very cold season and natural cosmetic concerns arising are the paint/drywall concerns. Someone should have reached out you to reiterate "What to expect from a brand-new home". We will address the landscaping concerns when the weather permits. ...

Total Score 3

Quality 2

Trustworthiness 5

Value 2

Responsiveness 1

Honest Review

  • Amarprit D.
  • Verified HomeBuyer
  • December 12, 2024
  • Fowler, CA

It is a great neighborhood. I wish they would have better customer service after you purchase the home. I moved in and noticed so many problems that I have not been receiving any help with. before purchasing the home I was very excited and loved the customer service but I guess that was just to get me to purchase the home. Now nothing but rude comments and no action.

K. Hovnanian® Homes responded:
Hi Amarprit, thank you for leaving a review. Our team has recently reached out to you in regard to the concerns mentioned above. We were informed that our team was able to assist you with the questions that were raised about the heater. We're glad to hear that we were able to resolve the issue and explain why there was a mix up in communication. We do appreciate your feedback, and we look forward to working with you if anything else comes up. Have a great day! ...

Total Score 3

Quality 3

Trustworthiness 3

Value 2

Responsiveness 1

Nice home

  • Marc R.
  • Verified HomeBuyer
  • November 30, 2024
  • Rancho Murieta, CA

Home is well built however there is no consistency in pricing everyone in neighborhood paying different prices, If you get a loan with them I would advise to get it on your own the terms were different every time we went in. With construction still going on there are many nails in the street and when ask if someone could clean up so people would not get their ties damaged it seems to fall on deaf ears every time I walk I pick up nails in the street Landscaping does a poor job taking care of the neighborhood many dead plants and when asked never address.

Total Score 3

Quality 4

Trustworthiness 1

Value 3

Responsiveness 3

expensive

  • ESTHER K.
  • Verified HomeBuyer
  • November 09, 2024
  • Old Bridge, NJ

For the price of the house, we should have gotten morn out if it. They care more about building houses than having a play park for kids.

K. Hovnanian® Homes responded:
Hi Esther, thank you for taking to leave a review. We will send this review to local management for further review. We appreciate all of the feedback we receive as we are always looking for ways to improve. khovnanianhomes

Total Score 3

Quality 3

Trustworthiness 3

Value 1

Responsiveness 3

Highly overpriced and poor quality and outdated design

  • Sindhu Reddy A.
  • Verified HomeBuyer
  • October 02, 2024
  • Old Bridge, NJ

Design team is so outdated ! I feel the house model is from 1980s and no update in designs. Definetely overpriced for these outdated designs.

K. Hovnanian® Homes responded:
Hi Sindhu, thank you for taking the time out to share your thoughts with us. We're sorry to hear that you're not happy with your home design. This review mentioned poor quality, is there any issues that you're having with your home? If so, please feel free to reach out to local management or contact us at onlinereviews@khov.com and we'll do our best to help you with any concerns you're having. Thank you again for the review and we hope you have a great day! ...

Total Score 3

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Daryl is great- Everyone else quit

  • Mark H.
  • Verified HomeBuyer
  • September 27, 2024
  • Chantilly, VA

There is too muc turn over and issues are not resolved. There were short cuts made and many mistakes. The garage door has never been fixed. Orlando and so many other good people quit because they were overworked and underpaid. The buyers all suffer as a result.

K. Hovnanian® Homes responded:
Hi Mark, thank you for taking the time out to provide us with feedback. We've sent your message to local management to inform them of the concerns mentioned. They will continue to service any called in items that are warrantable and are focused on turning your experience around. We appreciate your review and look forward to working with you on whatever may arise. Have a great day! ...

Total Score 3

Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

a

  • Venkata N.
  • Verified HomeBuyer
  • September 18, 2024
  • Freehold, NJ

Given dirty basement in a new house. Lot of mud in the basement. How can I write a good review?

K. Hovnanian® Homes responded:
Hi Venkata, thank you for taking the time to address your concerns. We've sent your message to local management, and we were informed that we are working with our cleaners regarding ways to improve the final cleaning process in unfinished basements, so this won't ever happen again. We do apologize if this caused any inconvenience to you or your family. Thank you again for the feedback and we hope you have a great day. ...

Total Score 3

Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Not a good experience

  • Vinod Kumar Reddy Y.
  • Verified HomeBuyer
  • August 02, 2024
  • Freehold, NJ

Experience is not great. Not provided proper information during inspection and home walk-through. After closing, if I raise tickets, its taking lot of time to resolve the issues. Very poor to response time

K. Hovnanian® Homes responded:
Hi Vinod, we've sent your review to local management, and we were informed that there was a grading issue which took some time to complete to weather conditions and overwatering between neighbors. We're aware of your most recent service request and a member of our team should be reaching out to see if there is anything else you may want to address. Thank you for the feedback and we look forward to assisting you the best way we can. ...

Total Score 3

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Jill

  • Anonymous
  • Verified HomeBuyer
  • August 02, 2024
  • Far Hills, NJ

I experienced poor customer service on repair issues

K. Hovnanian® Homes responded:
Hi Jill, thank you for the feedback. If you don't mind, can you reach out to us at onlinereviews@khov.com with details of your experience? We'd love to see what we can do to better assist you with the concerns you're having. Thank you again and we look forward to hearing from you! ...

Total Score 3

Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Less than average quality of home. You can hear walking neighbors upstairs. The workmanship is way under average, no attention paid on details, specially the painting job.

  • Georgina K.
  • Verified HomeBuyer
  • July 26, 2024
  • Woodbridge, VA

The poorest quality home I have ever bought. It was supposed to be new but the quality of the crafmanship leaves a lot to be desired, specially the painting job, sloppy and poor quality paint. The paint over frames is full of crumbs, that will require sanding and repainting . I was told that buy as it is after I had put my downpayment. The person responsable for responding to issues was excellent, The windows would not open and they came and fixed them almost all. Problems with a breaker they also fixed, overall very responsive.

K. Hovnanian® Homes responded:
Hi Georgina, thank you for taking the time out to address your concerns. We've sent your review to local management, and we were informed that there were only 3 service request submitted which were all completed as mentioned above. A member of our team should be reaching out to you in regard to the cosmetic concerns mentioned. We were excited to hear that we've built a great relationship with you, and we look forward to assisting with any other concerns you're having. Thank you again for the review and we hope you have a great day! ...

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 5

Not good quality interiors

  • Anonymous
  • Verified HomeBuyer
  • July 10, 2024
  • McKinney, TX

Majority of the materials used interior (wood) is of not good quality. Few items were installed in a way that could cause danger to kids. Not at all happy with warranty team. Always give one or other reason for warranty tickets

K. Hovnanian® Homes responded:
Hi, thank you taking the time to leave a review. We'd love to see what we can do to assist you with any concerns you may have with the home. Please feel free to contact local management or contact us at onlinereviews@khov.com with details of the issues you're having. Thank you again for the feedback and we look forward to hearing from you. ...

Total Score 3

Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Lonn

  • Olfert T.
  • Verified HomeBuyer
  • June 30, 2024
  • Baytown, TX

Builder did not have drip pan under AC unit causing ceiling saturated with water

K. Hovnanian® Homes responded:
Hi Olfert, we were informed that this issue has been resolved. Our team was in contact with the property manager and there may have been some disconnection as the issue was that the plenum for the AC being out of level. Our CCM came over and fixed the issue and treated the area with Kilz and painted. We do apologize if there was any miscommunication and we're also happy to hear this issue was resolved. Thank you for the review and we hope you have a great day. ...

Total Score 3

Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Excitement turns to Disappointment

  • Alexander G.
  • Verified HomeBuyer
  • June 26, 2024
  • Wall Township, NJ

We purchased our brand new home in March of 2024 and although we pay our full HOA dues, we have lived with mounds of dirt and dying landscaped trees for the past 4 months! We realize this was considered “Phase I”, and there would still be construction however, the horrible lack of landscape around our home doesn’t warrant us paying FULL HOA fees for services that clearly don’t align. We were told things by the sales team that turned out to be false and ended up costing us over $2,000 above and beyond what we expected to pay! As for the home itself - we love it! There are some minor ...

K. Hovnanian® Homes responded:
Hi Alexander, thank you for taking the time to leave a review. We were informed that due to construction sequencing and the fact that the home was closed in March the common area and landscaping around the home was not completed during the time of closing, but it is actively being worked on at this time. Thank you again for addressing your concerns and we hope you have a great day! ...

Total Score 3

Quality 1

Trustworthiness 2

Value 3

Responsiveness 3

Disapointed

  • Brandy P.
  • Verified HomeBuyer
  • June 21, 2024
  • Patterson, CA

Everything was GREAT in the beginning, but when it was time to really get down to the paper work, signing things went off to another level. We decided to go with the builders lender, to get all the perks they were offering, however in the long run i wish i would have stayed with my realtors lender.. They amount of back and fourth on paperwork, due to getting lost or asking for additional things wasnt the issues it was the fact you had us sign closing papers and then retracted the sale because the builders lender didnt have their documentation organized or miscommunication with the lenders ...

K. Hovnanian® Homes responded:
Hi Brandy, thank you for taking the to express the concerns you were having in detail. We've reached out to local management and was informed that due to home insurance being secured at a certain date resulted in closing to be rushed which required immediate signing. Members of our team also found some documents that had errors and conditions needed to be revised. We will provide more information on the other concerns listed once we are provided with more information. We do apologize if these events hindered your experience with us. Thank you again for the feedback and we hope you have a great day! ...

Total Score 3

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Kelly

  • Kelly Z.
  • Verified HomeBuyer
  • June 06, 2024
  • Elyria, OH

We do like our new home but unfortunately there is zero response to issues. I would expect some issues but a timely response would go a long way. A brick fell off the house several weeks ago and it’s still sitting there. We moved in on March 1st and still do not have a graded yard or any communication as to why newer homes around us have been graded/seeded and ours is still dirt. Everyone has garage door hardware but not us. Some not exterior painting was completely missed and left untouched. That’s not a huge deal but it’s adding to our irritation. I would recommend NOT closing until ...

K. Hovnanian® Homes responded:
Hi Kelly, thank you taking the time to express your concerns. We've reached out to our local team and was informed that the brick was fixed, and the garage door hardware was installed. The landscaping is currently being installed but was recently halted by rain. Members of our team have been in contact with you throughout this process. Thank you for your patience and we do apologize for inconveniences that may have occurred during your stay so far. We look forward to working with you and we hope you have a great day! ...

Total Score 3

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Do Your Research

  • Anonymous
  • Verified HomeBuyer
  • May 21, 2024
  • Rancho Cordova, CA

Don't jump into anything. There are many new builds out there, with many new communities (and builders) to select from. Do your due diligence in researching before jumping into anything.

K. Hovnanian® Homes responded:
Hi, thank you for taking the time out to leave a review. A member of our team has tried to reach out to you about your concerns to no avail. We saw that you had 3 service requests where two were completed and the other was declined as you chose to go another route. We do apologize if there were any inconveniences during your experience, but our team did their best to complete those requests within a timely manner. Thank you again for taking the time to leave a review and we hope you have a great day. ...

Total Score 3

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Could have been better

  • Ria E.
  • Verified HomeBuyer
  • May 17, 2024
  • MIDDLETOWN, DE

As first time homebuyers, my husband and I expected a much better finshed product, however we were sadly disappointed. Khov's home building process is rushed and the workmanship is poor. The quality of the work does not reflect the "new constructed home" we dreamed about.

K. Hovnanian® Homes responded:
Hi Ria, thank you for taking the time to leave a review. We do apologize if there were any inconveniences during your time in the home. We have reviewed your service history and saw that there was some service request submitted in the past 4 months which were all completed. We want to thank you for your patience, and we will continue to assist you with any more concerns that may arise. Thank you again for the review and we hope you have a great day! ...

Total Score 3

Quality 2

Trustworthiness 2

Value 3

Responsiveness 4

The title was obtained as needed.

  • Aneneosa & Augustine O.
  • Verified HomeBuyer
  • May 04, 2024
  • Glenn Dale, MD

Our options regarding architectural design of the home were not explicit right from the beginning. The visit to the "Design Gallery" as well as the "Sight and Sound" agency, where selections of the "Digital Communication Systems (including Security and phone/internet providers), shapes, styles and quality of interior fixtures' materials and other "finishing" specifications ought to have been done and customers' preferences pinned down and priced out before binding Sales Contracts are signed. This is because we ultimately signed the sales contract agreement and paid the required deposit ...

Total Score 3

Quality 3

Trustworthiness 2

Value 2

Responsiveness 3

Story changed everyday

  • Anonymous
  • Verified HomeBuyer
  • April 30, 2024
  • Roseville, CA

Everything from the price to what’s included, to getting fixed done by warranty… the story keeps changing. Make sure you get everything in writing. They’ll still give you a hard time. “Oh did I say the appliances are included, sorry it’s $7k more!” “Management said we can’t fix your microwave anymore, I know it’s weird”.

K. Hovnanian® Homes responded:
Hi, local management has informed us that they have fixed the issue you were having and that they had a pleasant conversation with you. We appreciate your patience and we will continue to service any warrantable items. khovnanianhomes

Total Score 3

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Great sales, minimal services…

  • Anonymous
  • Verified HomeBuyer
  • April 24, 2024
  • Roseville, CA

Please ensure the details are correct, or corrected before moving in…

K. Hovnanian® Homes responded:
Hi, thank you for the review. We'd love to hear about any concerns you're having in-depth please feel free to reach out to us at onlinereviews@khov.com and we'll see what we can do to further assist you. Thank you again and have a great day! khovnanianhomes

Total Score 3

Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Amanda

  • William D.
  • Verified HomeBuyer
  • April 04, 2024
  • WILLIS, TX

Amanda is amazing and helpful

Total Score 3

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

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