K. Hovnanian® Homes Reviews

The construction manager was great! The sales practice and tactics need another look, but overall they came together in the end.

Everyone has been great and very responsive. Home looks great, only complaint is there is grout that still needs to be cleaned around one of my bathrooms

Great home demonstration from Ivan and sales service from Michael

We are part of KHOV family for the second time . We are very happy with the quality and the friendly approach.

K.Hovnanian homes did a great job and stood up to their promises– selling in one month and even without my presence. If anyone of my friends in Richmond ever needs a home, I am going to recommend this builder. I liked your professional work, immediate responses and overall knowledge. Five cheers to you!

It was great

they are excellent

Run around on getting issues corrected in a timely manner. If the home owner does not follow up multiple times nothing happens. Even then the odds of getting if fix are low. Half the time they pawn you off on the sub-contractors.

We love our new home and THANK FOR YOU ALL .

All team had an excellent performance and profesional execution. We felt like family.

I must congratulate the K. Hovanian team on an excellent job in making my home buying experience pretty much unbelievable. As first time home buyers my wife and I were a bit worried about what the entire process would entail. Luckily we can state that the entire process went smoothly and only took about 4 weeks. The sales rep. Rebecca was awesome and the entire mortgage team of Jennifer & others did a great job processing the necessary paperwork. Kudos also to John the construction manager a really meticulous and professional guy always trying to ensure that everything's prefect. Thanks again K. Hovanian we are happy to be a part of the family. ... More

Salesman was not up front about easement or telephone wires, told me I could fit a pool but quotes from pool companies stated that I couldn’t due to size of easement.

After loving our first K.Hovnanian we decided to do it again after just 2 years. I do believe since we this development was near closing corners got cut and unfortunately Im not as pleased with the girst purchase. I would still recommend the builder but I'd love to see the same great workmanship be more consistant. Even with minor issues I still love my new home!!!

Very satisfied.

Good communication during the build process. Drastic change in customer service after closing. Very disappointed. Wouldn’t recommend based on post close customer service alone.

We are still waiting for issues that need to be addressed from the initial walk-through and it’s been over a months sense because the house. New superintendent is contacting us and he seems like is Trying to address the issues that were promised to be fixed before closing. The hard wood floor and bath- kitchen cabinets still need to be fixed. The reason for giving bad reviews for workmanship is because I have to replace a door knob, have to paint almost 5 door because it’s pealing from the bottom( this was’nt addressed are the at the walk through, the metal overnight on the upstairs mirror was chipped which we saw on the closing day, all door frames are not sealed at the bottom, garage doesn’t have wall base we’re we found to mice and other pest, AC is making too much noice and toilet water supply lines from building is sticking out from wall(it not installed properly. ... More

Overall experience was pleasant. We had some serious troubles deciding options/upgrades with sales agent Howard F. Many options were not explained to us and some we requested were not added to the contract. At some places door trims do not appear to be of good quality. Above all, after a month of closing, mailbox is still being setup and we haven’t handed over the keys yet. This has created a whole bunch of issues with mail handling and shipments. However, Cody and Meredith are trying to stay on top this issue and address it as best as they can.

Do not close on the sale if there are any outstanding issues. Once the sales transaction is complete, the company is essentially not responsive.

The build quality is mostly good if not excellent. However, from day-1 we have to take care of some issues, including: 1. Vibrating A/C compressor. I am sure that it's defective but on top of that the whole unit was not "padded"...which translates to unpleasant vibration in the house (yes, the whole house). 2. "Bubbling" floors. You walk on a "cushion" in many areas of the house with manufactured hardwood. Maybe it's easy fix, maybe not if it requires floor disassembling. I have an "open ticket" with the flooring contractors to come and take a look. 3. Cheap bathroom fans. Very noisy...threw out existing ones and replaced them with $42 "Broan-NuTone QK60S" from Amazon. Takes 5 minutes to replace a fan. 4. Water heater stopped working after 10 days. Was fixed immediately by KHOV crew - THANK YOU!! ...some other minor things that aren't worth mentioning here, but definitely could've been easily addressed by the contractors during their "build process"...they knew that a towel hanger will collapse if done with a small sheetrock anchor...LOL Overall i am happy. Solid four-star build. But not five-star. ... More

highly recomended

The homes are beautiful but there is not a great attention to detail. I don’t think buying a home should feel like is you v them but that was the overall feeling I had. Very limited knowledge of the builders contract on the sales side and sloppy craftsmanship inside. It feels as if there is very limited quality control on both ends.

This was far the easiest and best home buying experience I ever had. Everyone throughout the process was helpful and kept us informed on everything that was happing.

I love my home layout, & it's perfect for my family! I worked with Diana together with my realtor & loan officer, it made the process easy with her help. Diana was very considerate because we moved out early from our apartment. Diana worked on giving us credits thru the company that made us happy to purchase & move in to our new home. The responsiveness of Diana was always on time. And when Diana, was not around, Josh, was very welcoming for us to see more properties to walk through, & to make our final decision. Overall, my family and I are very happy in buying this property...that it is now called, "Our New Home Sweet Home"! ... More

We have been looking at Villas in Frederick County for the past 2 years and this one provides us with the best bang for the money.

Nice location