K. Hovnanian® Homes Reviews

In and of themselves, KHovnanian is an exceptional company to do business with when considering purchasing a newly constructed home. That said, some of the tradesmen outside of the company that are involved in the construction leave quite a bit to be desired. Shoddy work caused us to have to contact Home Services numerous times within the first 6 weeks of moving into our new home which was frustrating. That said, KHov was incredibly responsive and corrected the issues in a timely fashion. We do recommend them as a builder, just watch the outside tradesman like a hawk if possible.

Overall the experience was great from the salesman to the KHOV account management. The only issue I have is the finishing details were rushed.

I was very disappointed in my experience with K Hovnanian homes. As a single mother, I chose K Hovnanian above other builders as I believed they had superior workmanship. During the building process, several issues arose, none of which were dealt with in a satisfactory manner. Each time I was pacified with a promise to look into the issues, then when I followed up several times later, I would be told that it was now too late in the process. Some examples were: - The kitchen Island was in the wrong location, 4 inches too close to the wall where the stove is located, when I asked for it to be moved, 2 inches was cut from the island base. - During the pre-cover meeting, I arrived at the house to find they had started to install the sheetrock and all the walls were half covered. - One of the electrical outlets in the master bedroom was in a location that when the bed is in place, the outlet is not accessible. I asked several times for it to be moved before the sheetrock was installed. After much pushing, another outlet was moved, but not the one I requested. When the electrician moved the other outlet, it brought the electrical work out of code, so the builder then refused to move the outlet I had requested. - During the pre-cover meeting I pointed out the sound proofing was missing from the master bedroom, the builder assured me it would be installed before they finished the sheetrock. When I followed up a few days later, the sound proofing had not been installed. I asked for the sheetrock to be removed, the builder didn't respond to my text. When I followed up again, he told me the walls were finished and they would not remove the sheetrock. Instead they drilled 32 holes in the master bedroom sheetrock and pushed the insulation through the holes. - Most of the internal doors in the home are damaged and cut too short, they are all approx. 2 inches from the floor, so when a light is on outside the rooms. The entire rooms are lit up, making it very difficult for my children to sleep. - Several of the kitchen, bathroom and laundry room cabinets are damaged. - The master bathroom Mirror is not level - The joins on the base boards are not level, each join sticks out and is very unsightly, I mentioned this several times during walk throughs and with the builders, they just agreed with me and never fixed it. - The grout between the tiles in the foyer, second bathroom floor and shower, kitchen, master bathroom floor and shower, hallway to bedroom four all have holes. When I raised this issue, I was told they would leave grout for me to fix it. They only left one grout color, so I cannot fix the bathrooms. - The glass in the front door allows water to leak into the foyer, each time it rains I have a puddle of water on the floor at the front door. - When it rains, one side of my house has a river on the grass, which holds the water for days afterwards. At the time I purchased my home, they were building 6 other homes. Perhaps the rush to get the homes completed within the allotted 150 days from the foundation being poured, was a contributing factor to the poor workmanship in my home. However, paying almost $500K for a home that I walk around and see sub-standard work, is very frustrating and extremely disappointing. ... More

Make sure your floor is level and out door paint is not mix matching in area you might not see it right away. Make sure carpeta don’t have nails sticking out an hurt your foot. Make sure outdoor electrical outlets are working or not cover by stucco.

The KHov team has been awesome to work with. They have been responsive to our few issues.

The process of buying the house was very smooth. Extremely Satisfied with the house. Visits to the design center were helpful in making our decisions as to what we wanted in our first house. Sales and Construction teams were on top of everything. They were able to update us about the status of the house even during the pandemic. Initial and final inspection were very thorough. Delivery timeline was accurate. The house came out just the way we wanted.

My experience with KHOV Mont Belvieu has been for the most part an positive experience. The sales person was amazing, by far the best part of this, the sales person really went above and beyond to make me feel appreciated. The finance team is very efficient, although I did have an issue with my Wind/Storm certificate making it over to my insurance company before closing. But the builder and the condition of my home was unacceptable. The floors of my home arrived late, like days before closing. Therefore I was having my home inspection while there was a ton of work still being done in my home. And when closing came my home had paint all on the wood floors, windows and window frame and shower rods fallen off in the bathroom, dead grass, marked up cabinets, etc. The closing should have been pushed back and the home needed at least an extra week of thorough work. And as of this date I'm still waiting for puchlist items to be finished two months after closing. ... More

A potential buyer should know that my experience was great! The team did a great job of answering all of my questions in a timely manner. Most buyers like myself have a lot of questions. Matthew in particular proved himself as a good communicator. He knew the answers to almost all of the questions I threw at him. Everyone worked together as team. The goal was to provide great service and a great product. Well done!

This is my first time buying an inventory home. I was sad that since it was fully built I could not go back and add or change out for things I wanted. Over all the home is well build. Builder is responsive to service call within the first month of moving in.

Bought the townhome in Union Park. The house is so well insulated we have not had the air conditioner on for several days in May. The customer service staff, account manager and construction supervisors have been fabulous to work with. They respond the same day to questions.

Our construction Manager, Anthony, is great! He's responsive and informative.

We financed with KHOV and the process from start to finish was very smooth.

I think that my home and the Wellington Subdivision is worth the price.

Unlike my 1st home buying experience with another builder, my home buying experience with K. Hovnanian has been great and wonderful. From initial signing thru construction thru closing, my overall experience has been marvelous and awesome. Sales manager and construction managers are wonderful, professional and joy to work with. 5 stars to K, Hovnanian. !!!

We bought a new home with my daughter. It was her first home buying experience. The sales and selection process was very well handled by the Sales Manager, Richard and Design Consultant, Pia. James, the superintendent/builder was outstanding. The home was beautifully built and the couple of minor items were corrected prior to closing. He was very patient demonstrating the function of the home and systems. High quality, great experience from contract signing to closing.

I looked for over 2 years for a final home of my choice. When processing paperwork I was unaware that HOA fees would be added into DTR (Debt to Ratio). The only builders who explained this to me were the Builders of K Hovnanian. They assisted me in my financial questions before even signing the paperwork to begin building. I was unaware of this DTR, as I never had an HOA before. My experience with K Hovnanian began in November. It was helpful to have them call me and answer all my questions each week as well as send me pictures of my home and its progress. Through this process the country fell into a pandemic. I was concerned that I would not be able to move into my new home at all - especially since I would be traveling back and forth from one state to another. But friends, family, and K Hovnanian made the transition for me smoothly. As a single woman in her late 60's K Hovnanian was there answering any and all questions I had in establishing myself in my new home. I am a stickler for completing paperwork in a timely fashion and truly appreciated the Warranty Gal in instructing me of the benefits of submitting my warranty's on time. Many I had completed before my 30 day meeting with her. I would have missed out on 3 very important warranty's if it was not for her assistance. All in all, I have never felt this well taken care of in a long time. Thank you K Hovnanian Homes. ... More

Great staff from the sales office to the building crew. I would never finance through Khov ever again. Terrible experience with that side of the business! Submitted paperwork several times; always had to resubmit additional paperwork; staff doesn’t return calls or emails. Was a real pain to work through the financial portion of this transaction. Not worth it to use their financing-and our loan was sold to Chase Bank the day after we closed.

My experience with K. Hovnanian was exceptional. The experience from the initial sales visit to the mortgage process and with the builder was great. I experienced exceptional customer service at every step of the buying process.

Great experience and company.

Overall very happy with the house. Quality seems good and enough choices to let you customize layout. Positive-Lots of choices vs other builders, mechanicals very good quality, communication very good throughout Marlene(sales) and Chris(Construction lead), every issue throughout handled promptly, ahead of schedule completion, responsive after the sale. Negative-Somewhat strong armed into using K Hovnanian Mortgage, MDF molding should not be used its garbage and too easily damaged, pricing of some options very high.

KHOV has flipped the script on the traditional "horrible builder experience". From jack hammering up concrete to accommodate a floor outlet, to allowing last last minute design changes to even pet sitting during walk throughs KHOV has surpassed every expectation and more. THIS IS the builder to buy from without a doubt. A special shout out to Shane G for unsurpassed customer service in this process- it all started with him and he was consistent throughout the entire process.

Beyond satisfied with small issues that can get fixed

Love our home. Very receptive to issues even after we moved in.

The team was friendly, knowledgeable, easy to reach, and responsive.

Sale center, design center, construction manager were all amazing and accommodating people. Pleasurable experience, too bad I can't buy another. 10/10 would recommend again.