K. Hovnanian® Homes Reviews

The Sales team looks always busy and don't spend enough time to explain all the options available. There is no separate project management or construction team we can contact about the construction details, you always need to contact Sales person for any updates who seems very busy. Some of the fixtures in the home like doors, bathroom fixtures etc. are not of great quality for the price paid. Their own mortgage team plays tricks and delay the rate locking so that buyer doesn't have a chance to think about other options.

There were multiple open tickets that took months to complete AFTER CLOSING. I think Khov needed to do a better job of quality control before handing the keys to home owners. they are more interested in pumping out homes before the market changes rather than focus on quality homes.

Home is not worth the price paid. For a million dollar home i expected there to be some good finishes but as i live in the home i notice there are some things that could be improved on.

overall issue after issue quality poor honesty poor no happy about my hone buying experience

Poor quality paint, came off with just few drops of water spilling from houseplant. Poor quality window locks, loose and not installed properly. Poor quality door locks, 2 months and main door lock is already loose and wobbly. Poor quality of plumbing fixtures, 2 months in and taps and shower loose/wobbly. Granite was chipped and cracked during install, team refused to fix the granite crack and blamed it on us as we only saw it 1 week after moving in. Not the quality expected for the purchase price of $650K. Homeowner emergency service has very late response and team does not deliver 100% when fixing issues. Sales representative Kyle was very bad and had very poor knowledge of the options, his only goal was to sell the units at as much high price as possible. He changed/increased the base price 3 times every time we saw him, as he knew we were interested and will buy eventually. First time home buyers make sure you get someone who knows things in and out when dealing with builders. ... More

Would not recommend anyone to buy here honestly some things I see where you guys cut corners to save cost house was 358000 I feel robbed definitely worth a good 150,000 not satisfied me and my neighbors garbages are not the lengths they’re supposed to be counter tops in my bathrooms are very cheap the 3 front room are so SMALL I can barely fit a bed and dresser in them I’m counting down until I can sell and go with a better builder

I have been frustrated and burdened with the lack of quality workmanship in the townhome we paid for in Stuart, Florida at the Preserve at Avonlea. Monica, the salesperson, was wonderful to work with along with Jim Carroll as Community Manager/Liason after the sale closed. Beyond these two people, I have been unimpressed with the professionalism and customer care/support of the K. Hovnanian team who is sold strongly with the brand and your unit upon purchasing. Very disappointed...and I work in the real estate industry and manage 200 agents along with 650 total in our company. The oversight of this development, in my 34 years spent in the real estate industry, in my opinion is a failure ... More

I had too many issues with my home

There are many issues with the building which i. dont like. 1)quality of the material used. example marbles used kitchen top-this absorbs water. 2)no option for customizations. 3)when ever there is an issue, the answer to the issue is the same, they do not fix in most of the cases. 4) how the common bath is built- 5) water connection in the main hallway, that can be seen by all the guests.

Multiple problems that are still not resolved.

From poor workmanship and materials to multiple misses and construction issues this has been the worst construction experience I have had. The construction supervisor was never around and missed both small and big design options including the dual AC thermostat system. Problems with heater, tiles, cabinets, even the floor in the second floor is shaking and tumbling. They don’t allow independent inspection prior to closing and now I know why, they don’t want to delay closing by the buyer finding all the issues! I do not recommend this builder to anyone.

Really poor communication. Very late to meeting. Home not completed with far too many mistakes I corrected. There was blood on the kitchen cabinets and stairway after final walk through when we picked up our keys. Got our kitchen lights 3 months after purchase after we followed up weekly never from them.

Contacted the warranty department several times and there is no response to solve the issues we are facing in our newly constructed home.

As a first time homebuyer, the sales co-ordinator kept us in dark the whole time. After umpteen calls and emails I got hold of the construction manager who was very kind and helpful and opened up the communication channel which was really great and got the house completed on time. Design team had no clue and did not help us make the decision . The upgrades quality is very poor and it’s actually worse than the standard ones.

We were told the house would be completed in eight months. It actually took a year. When we arrived to do the final walk through there was no lock on the front door. The construction manager wasn’t aware that we were supposed to be closing that day and showed up an hour late after we called the sales manager to find him. The house still needed to be inspected. They pushed back closing a few hours to fix all the issues the inspector found. We were able to close. We have been spending the last two months fixing issues that we told the construction manager about at least three months before closing. ... More

The entire experience from start to finish was a very rocky road. I told my parents not to buy a house here because of it.

We were originally told our home would take 5-8 months. It took 15. That in itself was bad information but things happen. The most impactful and memorable experience was the lack of communication. We had no idea what was going on and always had to be the ones to reach out for information. When we finally did get some communication it was always initiated by our salesperson not the construction manager. There were too many delays. I would never recommend building a house using KHov.

Prior to moving into our home I told everyone who walked us through the home (sales and site managers) several times over the course of four months, that there was a strong natural gas odor in the home. I was told it was checked, however after moving in I continued to smell the gas and became ill with a headache and nausea that lasted days. I called the gas company and they immediately locked the gas meter and informed me the house was never pressure tested for a gas leak and there was indeed a leak. When the pressure test was done the following Monday the leak was found in my bedroom closet. Had anyone slept in the house, they could have died. There was a recall on the electrical panel, that could potentially cause a fire, in June, that had not been rectified before we closed in September. They passed responsibility to the homeowner to contact the manufacturer to correct the defect in the panel. These are serious mistakes that should never have happened. Lastly, they’ve place a large dumpster at the base of my driveway, making it near impossible to maneuver out of the driveway without bumping the dumpster, which we have and caused damage to our vehicle. I was told by management, since September, it would be moved over and nothing has been done. They still have not called regarding the repair of our damaged bumper nor has the dumpster been moved away from our driveway. ... More

I really did not enjoy this process. Sales rep told us the "delete arches" was to remove the indented areas on walls where art is hung. We paid extra for that. At the initial construction meeting they told us no, that is for the arch's in the kitchen instead of squared off entries. Sales rep told us that is a structural change and we couldn't change it, even though it was her mistake. I don't know how that is structural, but okay. Overall, I felt like it was me against everyone. I had to fight my battles with the construction guys besides maybe 2 or 3 calls from sales rep asking if there is anything she needs to address prior to the Monday construction meeting. I should of hired an inspector from day one that inspected every step of the home. They told me there is a 3rd party inspector, but there is probably a conflict of interest there. I hired my own inspector and he found a ton of issues that weren't noted by the inspector. Ceiling joist were spread too far apart I'm thinking 19.5 and s/b 16. Support beam in master was a 2x8 instead of 2x12. Windows were not taped properly, some windows had siding and framing put on without tape. I was told they fixed it, they just taped over the siding and put framing back on. Inspector had to take the framing off to show it was taped wrong. They eventually fixed it after leaving it uncovered for weeks. In addition the black home wrap was ripped and it was just covered up with the framing around the windows, it was finally fixed. I had a floor plug in my living room, that after the foundation was poured, was not there. I asked about it and was told that it is just under the service so they could chip out the concrete. I told them I don't want them drilling into the foundation so if you don't find it then forget about it, long story short, they couldn't find it, so they drilled out the foundation and hit a post tension cable. Engineering company had to be called in to brace it and the foundation was filled. They found the floor outlet eventually. I may be missing some things but overall the construction process was a bad experience, I'm sure for both parties because I was constantly pointing things out. A big problem I had was I feel like I wasn't taken seriously until I brought in an inspector. I would meet with the construction manager and we would go over things, he wouldn't write one word down. It wasn't until I started putting things in emails that things started getting addressed. We eventually met with the builder, inspector, and myself. There was definitely some tension and the builder did not like that the inspector was pointing out mistakes. I have a gas line and electricity that could have gone along my fence line, but instead they ran it in the backyard that limits what I can use the area for. When I mentioned I bought the premium lot cause we wanted to do a pool, I was told there still plenty of room to do whatever I want. The gas runs a foot off the side of the house and straight back to the back fence. I don't know that this is a KHOV issue, but maybe it is. That leads into the trust factor. Before I brought in an inspector, I was told how great everything is going and was assured everything was done right, and I didn't know cause I'm not a home builder. My inspector came in and started showing me things that were done wrong and I felt like I couldn't trust anyone anymore, so I questioned everything. My biggest regret was not having an inspector day 1, he came in after framing started. He is a construction manager for another home builder and there were some things that he was stunned by the lack of quality for the cost of the home. After move in, everything has been good except some A/C issues. They had to replace the compressor on my A/C cause it wasn't working during the peak 100 degree whether, it got hot, but that isn't KHOVs fault. The A/C people have come out a few more times, KHOV team was great in getting A/C out for us. The front of our house is always 3 degrees warmer than the rest of the house, but that is apparently within what it should be. Even though the thermostat is on 73 at 4 A.M the front bedroom is still 76 and this is a single story 2200 square foot house. For the most part, everyone has been great after the move in. Only issues was some paint splatted on the floor that I asked the best way to remove, I was told not to worry and they would send someone to clean it up. It took over a month to finally get it done, which is why I'm finally writing this review. I understand people are busy so this isn't an issue. I'll add that I know the inspector was pointing out every issue he could find about everything. There were more things that I discussed with him that I told him were not a big deal. Maybe some of the things that we did press on were normal and just part of the process. I hated the experience, it was very stressful. I do enjoy the fact that I feel like I got a home a cut above the others because I had the inspector. Some days I think I would never do this again, but other times I think that I would just do it different. ... More

So many issues in the construction and the builder don’t respond to fix the issues reported.Couple of design issue where bath room doors collide with the main doors in the guest room and refrigerator door collides with the pantry door and they don’t care to address the issue they simply say it is as per the design provided by the architect..Dishwasher door was colliding with the side wall of the counter top and was not in usable condition on the day we moved in.Overall not a good experience.I will have to wait and see how they respond to all issues reported.

Did not go as well as planned but the major issues were with the Mortgage company. Way to many issues to list but it was an absolutely horrible experience. Some issues with the building process but that went pretty well and we settled on time. Mistakes were corrected and some had to do with supply chain issues.

KHOV is untrustworthy and immoral!!!!! When their pricing system made a by the sqft error on our house after we had gone under contract, their manager Jason told me he would be voiding our contract, yelling at me and telling me he would "move me in on dirt" if he had to. While I was able to eventually move in after refusing to pay the difference, I would never trust KHOV again. If I hadn't done my research and obtained a buyers agent that was able to swiftly threaten legal recourse on my behalf, I'm not sure I'd have this house right now. I bought this house new to avoid issues, and all KHOV did was cause them. DO NOT TRUST KHOV WITH YOUR NEW HOME!!!!! ... More

The Sales Team was excellent, however the Building Team fell far short. Poor workmanship, major defects and pushback from them after I paid for my home and asked to get everything completed and repaired. VERY disappointing!

Not able to lock in the mortgage rates the day I put deposit. Other builders in the area will let you do it. End up increasing my payment by $300. Many unresolved issues with the home. Worker damaging my deck by going in and out with material and dirty work boots. Also Khov telling me that the lawn wasn’t the responsibility. The lawn was full of weeds and corn plants plus bare spots the day of the closing.

We purchased our home approximately 6 weeks ago, and we are still struggling to address issues that were noted during walkthroughs months in advance of the home sale. The responsiveness of the team has been slow, and has led to significant frustrations during an already stressful moving period. Each individual that we've worked with has been pleasant and understanding, but the team as a whole has been a bit of a let-down.