K. Hovnanian® Homes Reviews

After my experience with K. Hovnanian, I cannot happily recommend the builder to my friends and family due to poor craftsmanship and attention to detail by the workers and internal KHov inspectors. The fact that the house passed quality standard inspections before our first walk is absurd as there was just so much to be fixed (underside of handrails on the stairs unpainted, multiple cracked and damaged door frames and doors, unfinished paint on ceilings…) after the first walk (Monday) which was scheduled FOUR days before closing (Friday). That clearly is just not enough time especially when they started fixing the issues on Thursday. In fact, on the day of closing they were still working to touch up all the areas on the pre-settlement walk list which should have already been done. I wish I could l share all the pictures here—doors were being placed and painted, outside of the house still undergoing repairs, blue tape still left on the majority of the house, stair handrails STILL unpainted, cleaning personnel just arriving after our “final walk”… it looked like we were walking in on the building process itself. How are we going to close on the home when the paint isn’t even dry yet? Unfortunately, every aspect near closing felt rushed, and I’m certain the workers felt so too. I only wish the workers had more time to address the problems so that they didn’t feel rushed. Instead, all the finishing touches just turned out sloppy when they could have paid more attention to the details if they had more time. The only positive experience we had during the entire process was having the pleasure to work with Shelby, our wonderful sales consultant. She went above and beyond to make sure that we were updated weekly and even took pictures when she could! We greatly appreciated her patience and recommendations she had for us during our selection and design appointments. Overall, we are very disappointed as I chose KHov to build our home due to the number of raving reviews we read beforehand. KHov probably does do a stellar job in other communities; however, from this experience here in Houston, it wasn’t exactly that. I’m very sorry about the negative feedback, but this really is the honest truth. Our last hope at this point is the warranty department to make everything right. ... More

We singed our contract June 1, 2021. We were told the houses got built in the order the are bought. Mind you the house next to us, started before us because they had to build that first as we were a corner unit. The project manager (TJ) always made smart comments, is important to know that with KHOV the customer is NOT always right. Due to all of the issues, and excuses in the world it took a full year to get our home (June 21, 2022). I say "excuses" because they can never get reliable contractors. Our home had so many small issues on the house, as simple as paint on the wood floors. The response we got from the Project Manager was: "don't look at it" or "this is a custom home" great response for such an expensive home. Overall experience was horrible, frustrating. Sales agent (Helen) always wanted to get everything on time, when they didn't delivered on time. -We didn't get our closing date until later, and we know that the June 21st date was long known between them, because of this lack of communication our interest rates went up 2%. -Walkthorugh of the house was the worse experience as well, we are buying, paying, but we had to literally argue back with the project manager because our issues were not as important. -Closing experience, after we signed and the bank released the funds, we had to call so many folks to get our key because the project manager did not get the email and he will not release the key, he had to go to church for charity work. Basically it was our home and we couldn't get in, but it was a "misunderstanding" even if the Project Manager told me over phone, "you can call the CEO of the company, if I don't get that email you're not getting this key". ... More

Disappointed in selections process, in project management and in responsiveness.

My first time home buying was an experience I hope is not the normal. I think it can only go up from here.

Unfortunately it looks like the builder’s mentality is not provide a good customer service., I had to deal with all kind of personnel starting with the sales agent all the way to the construction’s manager boss who was very disrespectful towards me. The craftsman used is a very low quality I did ask for the workers license and never were provided to me. The quality of the material used to build the house is very low it is not what we paid for the house. I hope someone really addresses those issues because the houses are not cheap.

Didn't lock in our rates before they were raised; didn't address issues despite being assured they would be fixed; model was deceptive on options available; poor craftsmanship, especially behind panels that you don't notice during walk through.

Home took more than one year to complete. While this is frustrating, I believe Covid has a lot to do with materials and timing. I did not get the lot I wanted because I was strongly encouraged to get another lot as the one I wanted was supposed to take a lot longer to complete--both mine and the lot I wanted completed at the same time. Such a huge disappointment. The model is misleading. IThe models make the backyard look significantly larger than the reality. Also, one of the building staff told me he thought the lots in the row of homes where mine is located are significantly shorter by about 5 feet which makes a huge difference since the yard is so small. The backyard is sooooo much smaller more closed in than I ever thought possible. Finishes were done very poorly at my walk through that I literally wanted to cry. I am not excited, rather I am left with a pit in my stomach as this was supposed to be a new chapter(our retirement) and an exciting one. Finish workmanship was done extremely poorly and appeared rushed; the reason given was, "we are having a hard time finding qualified and experienced workers." My response to K. Hov--Why am I still paying a premium???? I picked k hov because of the model and sales people. I feel like I was mislead. This may not be K.hovs intent, but this is now my perception. The thing is, I flew to Arizona numerous times as I am out of state. I spent a lot of time and money and since we are near retirement, our funds are NOT endless. ... More

Overall they fell short of an enjoyable experience.

If we knew then what we know now...we would have used another builder. The many hands that were used to build our home appeared to lack the professional training needed to build a home. The materials used are of poor quality. For example, the paint used inside the home is of the lowest quality. After our final walk-through, right before our closing, potential customers were allowed to see the house. After closing, we discovered new scuff marks on the wall, dirty floors, and a huge gash in the wall because the door was swung open. It is obvious that KHOV is all about quantity, not quality.

They will lie to your face to get you to sign than don’t care. I was told my house would not be near the townhomes in the community and was total lie. They did bad job installing cabinets and damaged them and made me point it out to get them replaced. House was not finished but forced closing. Don’t use there finance company. I asked to use my own title company and was ignored until it was to late. Over charges closing costs to the point it goes above 4%. If I did not need the house, I would have walked away.

Would love to have a more knowledgeable and helpful sales associate, with customer service skills on hand.

I purchased this home at a reduced price on a county program. Maybe I received subpar service/products because of that. Either way, I would NEVER purchase at full price from K.Hovnanian based on my experiences with the salesperson, the construction managers, and the warranty manager.

The salesman Jay rarely answers the phone and never returns messages. Also having a problem getting the warranty work done by Chris who promised next day service because he doesn’t return calls either. We were supposed to get a built in pest control system that was never installed so they offered us a 1 Yr service but never told the pest control company. Tools us 4 days and 8 phone calls to get it sorted. Once you put your deposit down and/or when you close on your house the customer service is horrible.

You're getting a vastly overprice "starter" home simply because of market conditions. You get a bathroom with one towel rack for two sinks and no medicine cabinets. You get 10'x10' bedrooms, barely large enough for a queen size bed and a bureau. Their design centers offer limited, but overpriced, selections.

Waited for more than a year to get the home complete after signing the contract.

The home buying process was a disappointment. It was not the 10 week delay as much as it was the lack of transparency and accountability about the delay. Ultimately I closed with 23 hours notice. I am told by visitors that the home looks nice. I do not see that. I see the numerous finishing details that need to fixed (e.g. spackle on the baseboard, the wall was painted around the light switch, the front door lock is crooked, the banister was not sanded, messy caul finishing in the kitchen, paint on trim around all the showers, etc.). All fixable but disappointing.

KHOV sales and design center are not concerned with the best interest of the buyer, and you need to ensure all discussions are in writing. Truthfully I would not have purchased from this builder knowing what I do now, and the dishonesty that is plagued throughout the process.

We contracted to complete a single-family house in December 2020. Estimated completion date was July 1, 2021. We were told that houses closed at that time hit their estimated date. By March, we were told the date would be in August. The basement was not poured until April. Right after we sold our existing house in May, the date changed to September 15. OK, 2.5 months late, we can live with that. We were then scheduled for a pre drywall inspection in early July. No communication when that date was missed. Finally, by mid-August when our emails to our sales rep and the construction manager went unanswered, we reached out to the Chicago market VP to find out what was going on. We then found out that our sales rep had left the company and our construction manager was changed but no one informed us. We completed our pre drywall inspection in early September and were told that our house would be completed before the end of October. Our final walkthrough and closing were actually scheduled for the end of October (Khov's fiscal year end is 10/31). However, two weeks before the inspection, we were notified that the dates would have to be moved to mid-November, Cabinetry was damaged, and they would not be able to complete until then. We had to reschedule all of our utilities and post-closing contractors (i.e painters, window treatment installers, etc.) for a second time. So, after 4.5 months of delays and lack of communication about when we would be able to move in, we finally had our new home and were no longer commuting from our temporary housing at a vacation home 4 hours away. The house is nice, but the construction process was extremely painful. ... More

The houses are very beautiful but very bad customer service, after the closing of the house many details have appeared with the construction and the response to solve things is very slow, I would have preferred to choose another construction company

Our experience was one delay after another. We have great disappointment in the deliverable. The bright spot in this experience was the Community Senior project Manager. He seems to experience and very personable.

Overall disappointed in the workmanship for the price that we paid.

I’ll do the best I can to make this short and to the point. The sales women and the mortgage lady were great, I can’t say enough about their efforts and communication, 5* for them! Now, when it comes to the construction manager his communication, follow through and and ease to work with, was subpar at best. Apparently, there’s no quality control on his end, which is crazy, if he doesn’t do it, who does? No one, I can tell you that. The final walkthrough was bad, horrible drywall and painting. Even after they spent a whole day in there making repairs and touch ups, I’m going to have to spend thousands to have a drywall company come in and make the proper repairs, before we paint. To add to the final construction, horrible trim work too, 45 the corners, when they should be coped, basically caulking everything to hide the amateur trim job. I knew when we walked the model, and I made comments about the trim, paint and drywall, I was told they had new contractors, since the model was built. If proper quality control was done, I doubt he even walked the house, some of the issues were so blatant, that it showed he didn’t care or even check on the progress. Now when it was time to set up our meet ups he was horrible to deal with too. I work swing shift and the wife started a new job and we asked him for just a little flexibility, there was absolutely none, it was in his terms and times and that was it. He said it was because he “wears many hats” and that he likes to be home round 12-1 to start working on paperwork, that just says he doesn’t control his job sites and it shows on the construction and final product. Even look at our back yard, concrete left in the yard, garbage everywhere, just looked horrible. Very disappointed in his performance. Overall, if I knew what I know now, I would pass on this builder. ... More

Their lack of communication with the home buyer made our experience awful. We have built with other builders before and we never had a poor response to issues with them. The lack of knowledge of their homes designs, upgrades, and questions we had was poor. We felt like they didn’t care about us, in fact we received other peoples information from Hovnanian mortgage, which was concerning since it happen more then once. The way we received our settlement date was outrageous! We never received a formal letter, or any commutation that our home was going to settle near the date on our signed contracts! We always heard from our sales representative that settlement date is always subject to change. Three weeks prior to settlement they still had no idea? Please! We found out through a email chain, NO direct communication or formal letter!. Thank goodness we lock in our mortgage when we did, since our sales representative told us to wait for letter from Hovnanian regarding settlement date! Again, very poor communication! We our very thankful for our on site construction manager (Ralph) he was open, and communicated to us, he was the only thing that made our experience better! We had problems with our furnace before settlement and we are still having issues afterwards, no HEAT. Thank goodness again for the construction manager he was able see what was wrong. Unfortunately, we think this issue will not be solved, which worries us, since we lost heat again on Thanksgiving. Overall our experience with Hovnanian was not up to standards we have had in the pass with builders, and that is sad since it was a name that we thought we could trust. ... More

Very little flexibility and most upgrades are pre-determined and included in the house, which you have to purchase.

Misleading between model and actual purchase. I think the quality of the products and finish work are for the most part not high end. Supervising contractor on site was helpful but restricted in ability to accommodate. Too cookie cutter in construction. Not high end finish products even though that was what I thought I paid for. two weeks in and still many open ticket items and waiting for replacements. Especially upset about the granite installed. I have posessed many homes and used granite for kitchens and baths. NONE have the staining from water that I am dealing with now. Too many issues yet to be addressed. ... More