K. Hovnanian® Homes Reviews

Misleading between model and actual purchase. I think the quality of the products and finish work are for the most part not high end. Supervising contractor on site was helpful but restricted in ability to accommodate. Too cookie cutter in construction. Not high end finish products even though that was what I thought I paid for. two weeks in and still many open ticket items and waiting for replacements. Especially upset about the granite installed. I have posessed many homes and used granite for kitchens and baths. NONE have the staining from water that I am dealing with now. Too many issues yet to be addressed. ... More

I dont think I can write a good review past the sale of the house. Lack of communication all fell through after the sale of the house. So many missing items (such as a window in my master bath?) and replacements had to be done. No urgency to finish items on the list The attention to fine detail was no under expectation Delay in making house, some pandemic but MOSTLY not Original foreman not aggressive at all Under standard vendors to finish the job, multiple trips or they dont show Almost 3 months out and still the list is not complete and our list was not half as bad as many of our neighbors False promises Starts at the top of the line of management I can go on....I think you can guess who this is? Do you really want to read this...SORRY its the truth! Everyone is nice, but that's not all you need to complete the beautiful house you promised!!!!! ... More

Construction management was awful. No communication during process

Delays, lies, and badly managed process

I always wanted to buy from a reputed builder like Khov so that I can stay relaxed of so many unknowns. Am not satisfied with the buying process and the sales rep that worked with me. No proper communication, reps don't know details and often guess/lie about the features asked for. Poor quality control and cheap material used in the construction. This sets a great example of exploiting the situation of the housing market with poor quality material, miscommunication, and taking buys for granted. One piece of advice to the company, its management, property managers, and sales reps: you may sell 100's of homes in a year/month but remember the buy will buy 1 or 2 homes in their lifetime, please try to create an experience for them and stop taking them for granted. ... More

Sales representative are not friendly and not helpful at all. No respect to buyers at all. I know this is the sellers market but the way they are treating buyers is not good. And also point to be noted is Property Manager is not responsive and no firm rules at all. This is the worst home buying experience I never faced and also ever heard from anyone this is kind of hassle in buying home . Totally disappointed this journey of buying home at villages.

The builders, loan providers have lack in professionalism.

Start by saying Sales Staff is wonderful. Very up front and honest. The actual builder staff management is another answer. Non-responsive, combative, untruthful, no follow through, no supervision, and on and on.... Be Careful and keep a close eye on all being done throughout the building process.

The whole buying experience through sales process through underwriting process along with final move-in state of craftsmanship of property is worst we have experienced. When we finally moved into new house, the craftsmanship of paint, cleaning, and high traffic area was neglected. This required us to continue chase construction management to improve quality of work. The white glove service for new home ownership was non-existent for luxury developer such as K Hovnanian as promised during initial Sales Process. This was one of our worst experience at buying new construction, which we still continue to face with getting things corrected as mentioned above. ... More

My overall homebuying experience was not the best with Khov. We have purchased many homes before in the past and have not come across a process as difficult than this. No accommodations were made for me and my family while closing, most of our requests to tweak something in the house were denied, and the khov lending agents didn’t communicate with each other, in turn they ended up duplicating efforts when seeking information from us. Over all the realtor working as the khov middle man between buyer and seller was great, he tried to make our requests happen but it seemed to be out of his control. After speaking with our neighbors and other buyers, it was kind of disappointing to learn that those set of rules/policies were different for everyone. The responsiveness from the electrification/builder/sales rep after we moved in has been good for questions and concerns so I would give this portion a much higher rating but overall I think the whole process could’ve been better. ... More

The builder walks away from your new home before basis jobs are complete. None of the walk through items have been readdressed. The interior of my home looks like it was never painted and the interior doors all need to be sanded and repainted. There is a lot of promises made at point of sale and few have been resolved. I would never buy another Khov. home or recommend one.

Sonhard to get hold of the salesperson Karam. She answers text messages/ e-mail after 4-5 days. We haven’t moved to the new home, but there’s already lots of “broken” things like the fence not properly installed, roof tile broken, etc, Few days after we moved, we almost got flooded because there’s leak on the kitchen sink.

The build.is great. No problem with the builder or contractors used, and if that was all that was being rated I would rate them at least 4 stars if not 5. Which is why this company even gets 2 starts from me. What places it at 2 stars was going through their mortgage company. When I told them I had 20% down ready they gave me an interest quote that was .5% higher than when I had been ready to go with 10% down. Calling around this type of move is unheard of,and put me in a bad situation. They (khov) were not helpful at all at explaining why this was the case either. Thankfully after some research (that admittedly I should have done before) and right after closing I am refinancing. I only wish I could have closed this refinance before they sold the loan. This mortgage company they Have is a scam and Im very unhappy with them, and unfortunately it reflects on Khov as a whole. ... More

Need better accountability from home builder

There is a process missing. We only knew 1 person to contact in the whole home buying process. There is no backup when that person is off on her off days. Communication with 60 house owners is not easy for a single person. Things kept delaying and there was a lack of communication which improved a bit in between but again slowed down. As I said, 60 houses and 1 sales person is not easy for the person. Title signing was delayed multiple times. The title company is completely irresponsible it seems or again doesn’t have capacity to do so many houses. We had to travel from sunnyvale to modesto to get title signed to get keys the same day and that too there was no guarantee that keys will be handed over that day. My wife is pregnant and she had to travel back to sunnyvale immediately from modesto. Title company never responded back until late end of day. My apartment keys were supposed to be handed next day. I had appliances delivery next day. There were many things at stake. After getting the house, there was a different struggle to get things fixed. Again the same issue, 1 person to fix 60 houses. It’s too much of an ask from single person to handle 60 houses. Only after pushing the issues up the chain, things started moving. We thought buying an old house is stressful with bids and all. Even though the khov houses are good as of now, the mental stress was much much more than bidding on an older house. I will only recommend it if you can handle so much stress. ... More

Quality and and detail to work okay at best. Easily seen issues ignored unless brought up.

A lot of different small problems through the house that should have been fixed prior to giving me the keys. The whole process with the sales agent was terrible .

The sales agent does not know his product and does not stay in touch with his clients through the build process. The builder was responsive, however would make excuses as to why issues weren't taken care of. We are still dealing with an issue that was supposedly fixed after our walk through. It was a punch list item for the builder to resolve prior to closing and a month and a half later we are still dealing with the issue through the warranty department.

The construction manager is too rude. Every question or issue that you have, a simple answer from him will be "it is within the spec, so we are not going to touch it again". The quality of the home and finish is too bad all the way from dry wall, driveways, brick and stone work, concrete work, caulking, hardwood, etc. They left some open sharp nails on the dry wall.

The sales team is like a used cars salesmen. Promising the sky and screwing you over. You walk in and fall in love with the model home and they tell you to put a down payment down without helping you price out items. The sales team keeps telling you that you can price out items during the design appointment but what they don't tell you is everything is an upgrade. To get the house even remotely updated, you got to spend over $60,000 in upgrades! It's too late when you find that out because you already put down a huge downpayment. I tried to price out everything with the sales team so I knew what I was getting into and I called out exactly what I wanted. The sales team ensured everything I asked for was included in the price. Now comes the shock, when you go into the design center you are told everything was basically priced out at base price like cheap kitchen cabinets and vinyl peel and stick flooring etc. I can go on and on. You're given a 1 year warranty on most work since it's a new house and things can go wrong which is understandable. I'm not mad at things going wrong because I've had plumbing issues, lock issues, and other minor things come up but they are NOT responsive. They can take weeks to get back to you, let alone send someone out to fix the issue. My sink wasn't working and they took about 2 weeks to send someone out. Can you imagine not having a working sink for that long? ... More

Decent quality houses but worst communication and post-purchase support. No team to help you or answer your question. You need to be fully dependent on the salesperson who will respond at his/her convenience.

it been almost two months since i closed and i can't get them to finish the follow-up items they promised! the sales process is good and we had a very competent sales professional who i would rate very highly, but it all falls apart when you work the builder/foreman side, empty promises; ultimately you cannot trust them to deliver on their promises and the communication is terrible. still have not delivered after almost two months. I guess my next step is to contact my lawyer

Sure a New Build may have some issues. We are humans. But turning a blind eyes to obvious issues shows no respect to your Luxury Home Buyers. Why do you look for your customers to overlook your lack of workmanship? An Honest company would walk through and take care of the obvious things. Now we’re working with our 4th warranty person having to explain the same things multiple times! Very disappointed and continue to be.

Overall, i'm not so happy with the outcome. There some defects ie heater, garage control and the builder home warranty is not responding to address this . I emailed twice and No response.

Customer service is terrible. They give you a date, they finish early. They give unrealistic closing date when the appraisals aren't complete then charge you by the day that you don't close. Very unhappy