K. Hovnanian® Homes Reviews

Since we purchased the house in April, we’ve had two broken windows and a broken door. Despite them claiming they were coming back right after settlement to fix it, they never showed up. We are now three months out and keep calling about these and they keep claiming they’re going to get to it and nothing ever happens.

Very cheap materials used. Final grading has debris that is left behind from construction including slate rock; yard is unusable unless you have an extra $10k to put into your yard so you can grow grass. Warranty department seems to take complaints personal; the main person seems to be more administrative than knowledgeable on home repairs/issues. There’s no communication on when things will be done and if they give you a date, they don’t follow it at all. There seems to be no leadership and no inspections after each trade. Spend your money elsewhere!

My sales person and others on the selling side of things were great. My community service person is responsive and goes above and beyond, as have the construction managers, even if what was promised took a long time to make happen. The problem is that the quality of construction materials is below expectations for a home in the million dollar price range, and workmanship in general is poor. The attention to detail is lacking, especially in the finishing. From crooked outside windows with gaps in the framing around them to a shower that pools water because it wasn’t put in to drain correctly, I could go on. This builder cuts corners in every way. For example, no drawers in the guest bath, just the false fronts, just to name one. One reason I didn’t move in sooner was that I had the entire interior painted rather than put up with white paint that came off if I rubbed my hand over the wall. The builder representative handling service requests outside of the community representative is abrupt and rude and makes it clear he just doesn’t care. He won’t address concerns he doesn’t have to address, which includes “cosmetic” issues (I.e.,scratched, dinged cabinets) that are discovered more than 10 days past closing date, no matter when the homeowner actually moved into the home. I would never buy another home built by K Hovnanian, nor would I recommend this builder to anyone looking to buy a new home. ... More

The quality of the homes are hardly at par with the price that we pay.

I THINK THE HOME DESIGN NEEDS SOME "WORK". EXAMPLE -- THE FAUCETS IN BATHROOMS ARE TOO SMALL (they can't be easily cleaned because the handles are way to close to the faucets.) THE CLOSET SHELVES ARE WAY TOO HIGH (a "normal" height woman can't reach them without a step ladder.) THE DISPOSAL SWITCH SHOULD BE RELOCATED TO THE TOP OF COUNTER (currently it's under the kitchen sink...very awkward.) Sorry, This is the best review I can give you.

This is not the first new home that we've had built, so we have some prior experience, including with custom builds and "cookie cutter" homes. The 2 KH salespeople we worked with were great in all respects. The closing company KH uses was not trustworthy. (one of us was also a realtor with firsthand experience working with closing companies) The workmanship and attention to detail in the home were poor. When quality issues were brought up, excuses were made as to why the something was done poorly, or that it will be corrected eventually (don't hold your breath waiting), or with the excuse that sounds something like "it's just the way things are" and we should learn to live with this. Neighbors have shared similar stories, something we did not experience in other new neighborhoods we have lived in. I will be surprised if this is published. ... More

This was the worst buying experience from the beginning to the end, the experience was a headache. The whole team from the sales people Erica, the building manager Joe were arrogant, dishonest, and rude. The house was falling apart soon as we moved in. No one seems to care about where things are placed or how things are done. Lots of errors, mistakes and break downs were found after moving in. Quality of the materials and labor used in building the house was very cheap. The overall experience was dissatisfying to us.

The designs of the houses are beautiful, however the construction aspect is not what I had expected. They will tell you that the wall texture is considered an "upgrade" to have the flat walls because it shows all the inpuriries, when all it is is sloppy drywall work! The tile floors are uneven and I have holes in the grout theoughout the house. The building material are not what I expected either... the cabinet doors are very thin and flimsy as well as the sliding glass door. The overall workmanship is poor and just sloppy. I am very disappointed! After talking to my neighbors we all have termites and I hope I don't have some of the other issues they have experienced! ... More

Your communication is the worst your customer service is terrible your craftsmanship for a &500k home is unacceptable

This is the 3rd new construction home I have purchased (4th overall), but the first from KHovnanian, and the first in the south. This has been by far the worst experience I've ever had. The builder lied, strongly stretched the truth, or feigned ignorance about many different things; the house wasn't ready at closing; and I've spent three months going through the warranty department to get the house to the condition it should have been in when I bought it (not perfect by any means, but livable). Given what has already gone wrong, I'm certain more will go wrong, but the warranty department has at least assisted as much as possible in rectifying the issues I had at closing or since then. I am not happy with my experience or lack of quality work or any attention to detail on my home. If I wanted to put this much work into a home, I would have bought a resale. Whoever buys my home someday will get a great home, but that will be because of what I did to fix it and make it and not better and not because of how I purchased it. ... More

items reviewed never taken care of. concrete drive poured 3 to 2" thick with to much water topping coming off.

Basis your info I kept my car outside and there was concrete on it and now you guys say I kept in a public place. This is truly unprofessional

Horrible experience buying from this company. For the amount we paid for this house the quality of the house, crappy communication (with the exception of sales and Stephen the last project manager) is by far the worse we’ve had. Support beam in the wrong place which resulted in the house sitting for almost 60 days. No one returned our calls or they avoided them and the company went through 3-5 project managers. This and the excuse of materials delayed resulted in closing the house 120 days late.

Poor response to areas needing to fixed

starting prices in no way match the model home you are shown. Once you buy and then start the selection process you find out that all the things you liked about the model are upgrades. Choices for standards are way outdated. Before closing you have a 3 hour window to walk through the your home and point out any problems. You can't possibly do this in 3 hours and on top of that we shouldn't have to because all we hear about is the quality workmanship that is put into these homes. We found several items that were problems that should have never been allowed to pass any inspections. Once closed you have 10 days to point out any other cosmetic problems. If any are found after that 10 day window they are now the homeowner responsibility. We have been very frustrated with this builder and would have a hard time recommending. ... More

Start with buying experience till now experiencing warranty total dissatisfaction.

Poor. Mismanagement poor quality of work!

The sales rep was terrific, but the quality of workmanship in the home was very poor. Inside and out, there have been areas that needed repair. The Warranty group has been easy to deal with, just unexpected to have to deal with so many problems that were not seen during final walk through of home. Would I buy another home from this builder, NO!

Overall, I am neutral on my purchase. I was happy with my sales person, and my last construction manager. But I am very disappointed in the Khov corporate and the actual craftsmanship.

A month and a half after closing, we are still missing a window. Several items covered on walkthrough were never addressed. Some elements of construction did not align with plans (legal?). Several assurances made that did not line up with reality. Sales person was responsive via email but not all statements were backed up with action. Over-priced. Ex. Nicer model home with more high-end features has not sold and the price keeps dropping.

The entire experience is ruined because of a few issues. It shouldn’t be so hard to get in touch with the warranty person. I’ve called several times. These are not nail pops, they are large issues and KV should be more responsive to their customers who invested a lot of money in them.

Quality of the finish work was not up to par for what I paid for the property. Very poor and sloppy I had a list of 38 items that needed to be fixed the day after I closed on my brand new home. I'm very thankful for my for my construction supervisor Gennaro who has continued to help resolve some of the issues. My sales representative Jackie was great as well

Front office staff was great. Other than that overall service and craftsmanship was horrible. Spent a lot of my hard earned money on what seems to be a poorly built home. Carpet in multiple rooms not installed correctly with missing pieces. Electrical problems in garage and master bathroom. Nails, screws and trash left around home after being told it would be cleaned up prior to move in. Driveway had to be replaced. Issues with Stucoo in multiple areas. All concerns and issues were submitted like I was told to do. None of which have been addressed or taken care of it’s been over a month now. After submitting request I finally received a phone call a week later. In this conversation the K-hov rep stated that he would be out that Friday to address all problems and concerns. When that time had come he did not show up nor have the decency to give me a phone call and let me know he would not be showing up. All in all I would not recommend this company to anyone else given the circumstances. ... More

Horrible home warranty, reminds me of notorious American Home Shield. Very poor craftsmanship. Their mortgage missed informed about interest locking time duration. Would conceal information about some important things such as this community has PUD which was never disclosed until we were about to close!

Not a good builder and they even restrain you from writing reviews on your experience