K. Hovnanian® Homes Reviews

Review every detail before signing. We thought we were getting 2 basement windows. Had 1 standard and 1 egress. Removed egress before submitting since we are not putting bedroom in basement and thought we were getting at least 2 standards. Upon receiving blueprint, only 1 window and had to call sales to ask where the basement windows were located on blueprints. Sales said only 1 and we could not add any further windows as it was past 5 days. Model shows master shower in one location, when receiving blue print, the shower was behind the door to enter the bathroom and the doors swing into each other and sales/cad would not change. They said these were final blueprints although they were the first and only set of blueprints we received and they would not correct them. These items were not our doing but we were stuck. This was a disappointment not getting what we wanted and what we assumed we were getting. Upgraded to maple cabinets, however, cabinets installed are particle board and laminate covering maple. All cabinets need replaced as they are chipped, broken and peeling before we moved in; very cheap quality. The carpenters used giant oversized nails around all door trim, looks terrible as even with fill/paint can see giant holes. All corners of baseboards are jagged not cut correctly. They tried to caulk them and made it worst. Very poor quality of entire home. Paid for tv pre-wire and requested to contractor and design center that it be placed on right of fireplace and it was installed incorrectly on the left and contractor did not communicate to tech that we paid for electronic box in basement; we waited about 3 weeks after move in to have it installed. Per blueprint, outlet in entryway, but is missing. Punch list was not done when we moved in and still waiting a month later. Damaged materials were used as baseboards, door frames, porch materials with gouges and construction attempted to patch them instead of replacing with undamaged. small things are normal, but the kitchen cabinets are a huge issue, did not get what we paid for and most need replaced. Design center needs to inform customers they are not getting solid wood cabinets even if you upgrade. Only good thing is the sales lady is kind and patient, construction manager came over to fix handrailing and screw somethings in after we moved in, and warranty department responded quickly. People are nice but quality and communication not so great. ... More

I would just like my back yard fixed. Back yard need properly graded

A lot of things were told to me that were not correct! A lot of offers and other information was left out.

While the builder tries to position itself in the above average, or even premium, segment, the reality of what the buyer gets is far from it. We bought our house during the "seller's market", at a time when lots of people were moving out of cities into suburbs (demand high, supply low). So, we essentially had to suck it up, and make the best of the situation, to get a reasonable size house at a price we could afford. If the market were more balanced, this would likely be a non-starter. The sales agent that we got ended up being poorly informed on some issues at the beginning of the process. Towards the end of the process (when it got to the actual construction wrap up, setting the move in dates, closing, etc.) he was pretty much MIA. Our move-in date was pushed out 4 or 5 times, the last couple of times after the builder reassured us that there would be no more changes. I made a mistake of arranging my move logistics based on these promises. At the end, we barely escaped having to Air-B-n-B for a couple of weeks, because things weren't done on time. Lots of sad tales to tell (including the builder completely blowing the "gold key orientation", for which we showed up and the house was nowhere to being finalized, and ended up having to reschedule). If it weren't for me escalating issues repeatedly, we'd probably have to wait another month or more. Which would probably be OK, except no one proactively managed our expectation, and I was getting almost last minute notifications that the completion is pushed out. For instance, about 3 hours before I was scheduled to sign all the closing documents, I was notified that the actual move in date is getting pushed out by another week. And I hate getting confrontational in general, which is what I pretty much had to do to get people to respond to me and get things moving. Not something you want to do if you shop closer to the “premium” range. We are now one month into having moved in. Our AC does not work (particularly unpleasant during the heatwave that rolled on after we moved in) - someone came to look at it a week ago or so, spent a couple of hours poking around, left a bunch of dirty stains on our white ceiling, and essentially fixed nothing, we're still waiting for a follow-up visit to get things fixed; one of the "gourmet kitchen" cabinets (yes, we paid a good chunk of extra money for the "gourmet kitchen" option) is coming undone - i called that in a couple of days ago, no response so far; we had to call in non-working garbage disposal; a handful of electrical outlets (improperly installed and noted during the "orientation" walkthroughs) are still not fixed; we have a couple of cracks in the concrete on our covered patio; one of the windows installed is defective (a divider inside it fell off, and we were told that they will have to actually replace the entire window); a few windows around the house don't actually close all the way; one window does not open; another electrical item - all garage outlets are for some reason configured in such a way that they can't handle a fridge being plugged in (we were told that this is a standard configuration for this house model, which is really strange as you'd expect the outlets in the garage to be able to handle devices that are at least as powerful as something you'd plug in inside the house... to say nothing of power tools, for example); here an there throughout the second floor it feels like the builder left something on the hard floor before laying down the carpet (feels like pebbles or something like that) - things stick into your feet as you step on it. There's lots of other things that just show either poor materials quality, or poor workmanship. These are the things that we can see/touch - so I truly hope that whatever is inside the walls and under the carpet is at least reliable enough. One final interesting thing - our lot is positioned up against a hill, such that we don't have neighbors in the back, and the view from the back is quite nice. I think these lots were marketed as "premium" lots, for which a premium was included int he price of the house. We were actually really happy to get this lot. The fence in the back was originally promised to be a hard wood fence (even though we inquired about the possibility of having a more see-through metal fence, to take advantage of the view). Turns out, there was a reason for why the original plan called for the solid wood fence (i.e. squirrels, snakes and other creatures inhabiting the hill). At the time of the purchase we did not know or think about this, hence asked for the option to have the transparent fence in the back. Our sales agent very definitively said that this is not an option, and that we are getting the wood fence. Fast forward to a few weeks before the end of construction, we find out that the wood fence actually turned into the see-through metal fence (no warning, no heads-up from anyone). Same for all the houses on the hillside. Now just about everyone needs to somehow improvise around it for the proper protection against the wildlife (from putting up tarps, to building retaining walls, to building additional fences on their own). We’re happy and thankful to have been able to buy the place, albeit annoyed at the things that are still not fixed. But going back to the title of my review – very much average quality trying to position itself as premium product. In a more balance market we’d definitely go with other premium brands. Guess this time around it just wasn’t in the stars. ... More

Customer service was terrible!! Please beware of estimating closing dates and incomplete projects after moving in. They will string you alone for weeks and weeks with different closing dates. Not mention the small things that still have to completed after you move in!! We purchased a home with shutters on all the front windows as shown on the model and the brochure. Unfortunately after we have been living here for 2 months and still no shutters. So if you are waiting for your home to be completed please be aware of inaccurate timelines on building your home as well as an estimated closing date. We love our new home but dealing with K Hovnanian staffing was one of our worst experiences. ... More

Lot of issues with quality. 1) Water leakage within 4 days of house warming. 2) AC stopped working within 2 weeks. 3) Water stagnant on both Left and right sides of the home. 4) The response from the support and emergency teams is very bad. 5) Emergency team never answer the call. They call you after 2-3 days. 6) No response for emails too except the acknowledgement of the issue.

We had a very honest and helpful agent which led us into purchasing this property. The closing and walk thru of this home was/is a nightmare. The mortgage team was deceptive and not there to help the buyer, we were promised a deal and had to argue and lost regardless of the evidence provided regarding his mistake. The superintendent wanted to argue major architectural flaws in the home, stating that regardless of our concerns he "can't and won't change it because of time". It ended up being done! After we closed, we have had a variety of issues with the home, such as a sink leak where the customer service representative refused until forced, to remove the dishwasher where the wall was notibly wet, because he assured us it was dry. Trying to have that properly addressed was a nightmare, having the wrong appliances installed was highly ranked up there with still no resolve. So, no we would never do it again. The craftsmanship is thd lowest I have ever seen and if things were monitored as our house was built than the buyer wouldn't have remorse moving into their finished product. ... More

Not what I expected. House have lot of issues and the thing that they say it’s everything is normal. House floors and basement where dirty. Chip quartz’s at island. Baseboards dirty and not painted well. Kitchen doble oven was not installed correctly. Still waiting on the windows shutters haven’t being install and we have a month since we move in. 2 weeks to get our mailbox install. Not happy

This is our second KHov home purchase. The first was in Monterey Park in Gilroy, Ca. The quality there was much nicer. This one, we have holes around the outlets, many light switched are setting at an angle. The cabinets are very good quality. We are still picking up cigarette buttes and nails from our front and back yard. It took several tries to reach our service person. The seams for baseboards and door frames have very obvious gaps andWe miss the manual, as the online portal is not secure and we probably wont use it until that is fixed. The thermostats are not centrally located. Overall we are disappointed with the quality and the unfinished look of the home. Our sales person, John was very helpful in our purchase, we needed a quick move in and he delivered. We were very happy with his frankness and his quick responses and his willingness to help. I have nothing kind to say about anyone else in this process, but they were bodies who showed up eventually. ... More

We put a deposit down on our hosue 6 months before it was built as soon as it was listed for sale. The intial incentive to buy was 15k, the first day we arrived, there where no Clairmont's available and we where told we would be notified when they would be ready. 3 days later we got the call and we put down the deposit right away, only to find out the 15k dropped to 10k and even though we where there with check book in hand 3 days prior and they didn't have the unit available that was posted online, they didn't honor the original incentive. Through out the process, they are no lists to tell you what is included in the standard price and what is an add on. Some items have signs but not all things. There where multiple things that were told to my wife and I that were included and then later told were not included and where extras including frameless shower doors in the farm house package and painted trim that was different that what is the actual color you get. We joined the face book page for the community and where terrified to read everyone's horror stories. We knew they were behind schedule because of covid and rushed through the build and lots of issues are coming up. We were forced to close even though our drive way is not paved, our street is not paved, there is no grass or landscaping. There have been a ton of minor issues and virtually impossible to get anyone to return a phone call let alone follow up with an issue. We were also assured that no construction vehicles would be allowed through the neighborhood and almost every morning we are woken up by tractors and giant machines that drive right down our street hauling dirt. It coves the streets and gets your car and shoes covered in mud. Our carpets are not installed properly, our stairs are not installed properly and make crazy creeks and cracks and our floors on the main level are so slanted that a ball rolls the second you put in on the floor. Fire place is uneven and unlevel. No water pressure in any of the showers. Garage and front entrance way was never cleaned before turn over and we were left to clean everything our selves. There is a hole in our front steps. Screens keep fall out of the windows. The electrical outlets keep tripping in the kitchen when you plug in a coffee maker or phone charger. Have to keep going to basement to reset the circuit breaker. Bottom line is the house is beautiful on line, and staged. However the I feel that the work was rushed and things were done cheaply and quickly. For 800K , the house should be in better condition and the level of follow up from K hov needs to get fixed. The entire community is talking about how they feel like the got the wool pulled over there eyes. ... More

Response to issues is worst

My spouse fell in love with the home after seeing it for the first time. We had a very easy sales experience with Heba with no major problems. After moving in, it all went down hill. We had multiple GKO items identified in the first walk through that needed to be fixed as well as other identified items that we opened a ticket on to fix. Well, it's been 6 weeks since we move in our home and there has been almost no response from the builder on fixing them. I have worked with three different people now and they have all promised that certain items will be fixed but they never follow through. I am currently working with their supervisor to ty and get them fixed. For the price I paid for my home, the quality and lack of customer service has been extremely disappointing. ... More

Our Construction Mgr. @ Seabrook, De Was Very Condescending !! He Treated My Daughter With No Respect, Her Being My Representative. I Have Been In The Construction Trades For The Last 50 Yrs. I Didn't Appreciate The Disrespect He Showed Me, In Our Conversations. On The Positive Side Our Sales Rep. Caleh Was Awesome!! He Was Very Professional & Helpful Returned Calls Right Away.

Wish KHov was more responsive and also used a different title company.

Would buy from another builder. Very poor quality on workmanship and materials. Had several issues with home and refused to properly fix. They try to hide all issues and rig up repairs. 1-issue of many I just fixed on my own was had to re-level front yard. There were huge humps and holes in front and back yard. Took 8-wheelbarrows of trash, concrete and debris underneath grass; which caused all the grass to die. Can not install grass on trash. Cost me an additional 1500.00 extra out of pocket right after moving in. They don not fix or want to fix anything. Also they will not install grass in the back yard. Overall will never ever buy another house from K-HOV or recommend to anyone I know. ... More

Sales rep was extremely rude, lots of build quality issues.

I closed escrow on my new home 5/26. From the day I got the keys the house was not move-in ready. I trusted the builder to have completed the items needed to be fixed in the home visit new as I had purchased. However, not only were all the items not repaired but new issues arose and now seven weeks in the house I still have blue tape everywhere marking items that have not been resolved. From the cracked/split baseboards, AC upstairs blowing hot air, wood cracked on stairs, ceiling bubble throughout the kitchen to the garage door being hung incorrectly which caused the paint to scrape off to metal on both sides and the stucco outside cracked in several places. I’ve been extremely patient and reached out to over 17 members with the KHOV team Asking for assistance. At this point no one has taken ownership to make it right. I’m extremely disappointed in the build and finishes of the home given the price point. One would expect more from the builder as they pride themselves on quality. I’m ready to take further action if someone doesn’t take ownership and assist with my issues in a timely manner. I look forward to hearing from someone within the company at a leadership level to step in and make this right. ... More

We moved in a month ago and have had numerous issues. Two electrical problems, one where the fire alarms weren't wired. Our AC has been out twice and then was also not wrapped so blowing into the attic. Our backyard doesn't drain properly. One of the drains on our sinks had been kicked and knocked off so water was draining onto the floor. Cabinets missing chunks, fence falling off, back door not catching. All was fixed but response times were terrible especially for AC and most of the companies that came out to fix things left a mess and/or showed up way outside of the scheduled time window causing me to miss work. Everyone super kind people but very disappointed with so many things wrong in a brand new house in a month. Have worked to make things right. ... More

Just one phone jack for landline and fax in kitchen, am I supposed to keep the fax on kitchen counter? Fax wont work without landline. Told by Lloyd this is the new standard. Was never told or informed that I would not be getting a place to plug in my electrical dryer. Surprised when I tried to dry my clothes and last minute had to buy a new gas dryer. Also told new standard. Rude people involved in the process overall from Construction to Sales. Only person on our side was Saul, who ended up leaving company. 3 different sales reps throughout home buying process. I wonder why. Bad paint job inside and outside. Messed up our hose bib placement. Work not done cleanly. They have the key they entered our house even after we recieved our keys without informing us or asking. Very rude. Our stuff was all in the living room, could have gone missing and we wouldn't know. ... More

Sales was amazing!! Design was great!!! Everything after that was awful. No one was on the same page, responsiveness was not timely at all nor was the care of the customer...who is funding the whole project! There was no way the customer could make any changes but if the builder made a change there was no communication regarding it to the customer. Builder was more loyal to contractors who had an extremely low level skill than they were for the customer.

The sales team is all smiles when you are considering buying a home. They make you feel very welcome and they also commit to delivery dates that they aren't going to make. The date on the contract means nothing. The construction manager will appear super nice, and deliver late, all for the sake of so-called quality. The house looks good to the naked eye, but there are several poor design choices, even when it come to placing an air vent above the Master Bedroom's door, therefore compromising privacy for the owner(s). They might as well be an open window constantly blowing air in the Master Bath. There is a vent that exhaust to the roof, making noise anytime the wind blows. Of course this is not featured in the model homes, bc you wouldn't buy it! Highly disappointed with the upgrade to a third car garage, only to get a 2.5 car garage, given only a clown car can fit in the other side of my garage. The only helpful person thus far, post signing, is the Warranty Manager, but there's nothing they can do re: my real issues with the build. Lastly, beware of the design center. They will try to sell you the moon, stars and the sun. They will also ask if you want ceiling fans, which basically means do you want ceiling lights, bc everyone only has ceiling fans as lighting, right? No! ... More

We had some high expectations on our purchase of this home, but it was met with poor execution, poor supervision on the trade labor, and poor follow up to correct issues. This wasn't all bad, but if you are buying from this group, then make sure you have the ability to watch each step of the process closely as you will quickly get frustrated with the execution if it's not supervised properly. If executed correctly, it could be a wonderful home.

Salesman was horrible. Lied to us about many things and failed to offer us any options including lights. For the price we paid we expected a lot more out of the house. We moved in and the house has many flaws that still need to be fixed. The carelessness in building the house could have been dealt with if they took the time when building the house. We were told they focus on 3 houses at a time but that wasn't true.

poor quality are materials the homes . l do not like the quality of the stuff, I have been unable to use the oven because when I turn it on, it releases a lot of gas immediately. This is a hazard. l sent a message to the building manager and he ask me to call GE. The master suite is tiny , l wish it was bigger because there is a lot of yard space.

The worst experience with your mortgage lending group!!