K. Hovnanian® Homes Reviews

I would never buy a home from them again due to their lender challenges. The list is much to long to explain in an email and quite frankly, I dont want to re-live the experience!! The sales staff were very good and very professional, that is where it ended and the pain began!

I do not recommend purchasing a new home with k hovnanian.

My experience with the K.Hovnanian construction foreman (superintendent, I assume) has been great, and the warranty folks have proven to be reliable, thus far. Both the warranty folks and lead foreman have proven to be courteous, helpful and responsive to home owners. My experience with the office sales agent(s) was good in the beginning but a few weeks prior to closing the trust that had been built was completely shattered - this breakdown of trust sits squarely on sales agents shoulders as it was discovered that a mandatory addendum, solar panel addendum, that should have been presented during the initial signing of the purchase agreement was withheld and then presented a few weeks prior to closing. This issue created a lot of heartache/stress on my end and what should have been one of the happiest experiences of my life turned into a nightmare - lots of sleepless nights, anxiety, anger and sadness; all of it unnecessary and avoidable had the sales agents been honest and upfront. What's worse is no sincere apology or offer to make right what had been wronged was provided. This negative experience ruined my "Golden Key" moment! Picking up the key to my home should have been happy and celebratory, instead it filled me with dread and anxiety because I had to pick up the key from the sales office which meant dealing directly with the sales agent(s) who made the latter half of my home buying experience miserable!! That was especially sad because I will never get that moment back!! ... More

Saleslady failed to tell us that $17,000 solar panels, through K hovnanian's 3rd party, were not part of the purchase price even though California law mandates all new builds in 2019 to have solar panels. We are from out-of-state and did not know this , Only after negotiations on a purchase price did I discover on our purchase contract that we were mandated to buy solar panels. I brought this to her attention that our price of our home would be going up $17,000 after we agreed upon a price and her response was that she forgot to tell us. Moreover she straight-up lied to us that the two story home behind us had windows on the top floor that we're not bedroom windows but rather vaulted ceiling windows and that she personally talked to the homeowner. Thankfully we had a real estate agent to deal with her on more than one occasion. Also know once they have your money and have given you a one-year fit and finish warranty they fail to show up to fix anything in a timely manner. I waited more than two weeks and three completely missed appointments in which I had to wait around for 8 total hours to finally get a window replaced. I also am still currently waiting two weeks for a leaky sprinkler system to have it fixed after several missed appointments again. There are other cosmetic issues wrong with the home but I'm just going to live with them because my time is more important. If you are going to buy a home with these shysters, make sure you have a real estate agent and you get a home inspector for your walkthroughs to make sure that they are handled before you move in. Otherwise steer clear of K hovnanian. ... More

Overall the craftsmanship is horrible. Even when the come in to make repairs the people that come back are rude, lazy and don’t feel like they should have to make corrections and they do it just as bad as the first time. Lois is wonderful and very helpful and Justin tries to keep things flowing and done correctly but the guys that work on these houses need a constant babysitter. I am very disappointed in the process and the workmanship.

Rude and inexperienced staff upto the level of VP constructions who sits in Roseville office. House was not move in ready even after closing.

Financing was the worst experience. This is my 3rd home and the in house financing was atrocious

If I could give zero stars, I would. Our experience with K. Hovnanian has been nothing short of a nightmare, and I want to warn anyone considering them. As someone experienced in real estate and construction, I have never dealt with such a mess. First off, the problems started before we even signed the contract. We were misled about lot availability. They told us the lot we wanted was not available, only for us to find out later that it was and they were just holding it for someone else they knew. That was the first red flag. Then right after we signed, they pushed our delivery date from April 31st to the end of June, literally the day after we signed. And then they pushed it again to the end of July. They did not break ground for four months and blamed the county, but we found out it was just them dragging their feet and changing their building schedule. It only got worse from there. They completely messed up our home choices. We chose a certain elevation, they gave us the wrong one. We picked paint colors, they painted something entirely different. They put in the wrong tiles in the bathroom. The list goes on and on. We were lied to repeatedly. For example, they told us we could only have either a walkout or an egress window in the basement, and then we found out everyone else got both. Now we have to pay extra to fix that. At the pre-closing walkthrough, we flagged a ton of issues and they swore they would fix them. By the final walkthrough, only a few were done and they promised again they would handle the rest after closing. Of course, once we closed, they turned around and said it was out of their scope. The quality is just atrocious, things even a beginner would not mess up. We had wavy drywall, chipped stairs, electrical issues, and the toilet paper holders were falling off the walls. Every single step of the way, it was one lie or mistake after another. In short, this was an extremely horrible and deceitful experience from start to finish. Spare yourself the headache and avoid K. Hovnanian entirely. It was a huge mistake to trust them. ... More

We were lie to from the beginning starting with Ronda and George. We have still not gotten things fixed that were noted at inspection and were promised to be fixed. The house wes poorly constructed and no inspection was done.

Still pooling in my back yard. They came out on the 9th and did the drains. But now on the 22nd, I silk have no grass. No landscaping efforts have been made. Wait till the township, county, and attorney general get involved. I think I have to sue you guys now.

Low quality for the excessive cost of house

As a new home buyer, I drove hours once a week to take photos of the progress to make a scrapbook. What I saw appalled me. First, I was not allowed to change any thing in the specs. Not even a color. At one time I requested flat (smooth instead of textured) plastered walls. ( Naturally, I knew I would have pay for it.) I was given a flat “NO!”. When I asked why? I was told because it’s not in the specs. When I said that it was never mentioned in the specs or I would have told you then. The “project manager, Brat suddenly became rude and snapped, “This conversation is going nowhere!” and gave the phone back to the sales secretary. I figured that was his excuse to mess things up for me and the build as I continued to stay calm and he pretended that I somehow asked him something that I should not have. I suppose my statement about, we both saw the same specs and nothing was on there about the walls as he quipped, “My specs were different”. (We were both looking at the same specs at the design interview). Through my weeks of driving out to take snapshots, I saw a truck with about 6-8 Hispanic men, about 5 in the back of the truck with 3 sitting with their feet hanging from the truck, 2 in the flat bed, One sitting in the driver’s seat and one out in the field sitting on a crate. All looking at me taking pictures of the build, speaking Spanish then loudly laughing. One in particular extremely fat was the loudest. He would say something, they would look at me then burst out laughing ( this happened on more than two occasions) One man was the only one working on the building, just one while the others sat and drank beer. This was the scene until about four weeks and duct work placed in. After, the duct work was placed in things seemed to go pretty fast. However, the duct work in the home was not covered to prevent the dust and pieces of drywall entering. After closing, I had to have the ducts cleaned. Which reminds me. Aspire at Marion Oaks’ buyers contract is a contract just to benefit Aspire not the buyer. Nothing in it benefits the buyer. As a matter of fact, Bret, introduced to me as Project Manager, laughed when he found out that I had signed his contract. My suggestion is to never, never, ever sign an Aspire at Marion Oaks Or an Aspire at ‘XYZ’ contract. Back to the building. This time, the house was almost complete. Appliances were in, moldings in, lights in, tile down, etc. the carpets were filthy. They were supposed to be a champaign color but were black, especially where the workers walked. I took pictures and sent them to the designated address since there wasn’t a phone number to contact Aspire. The only person for me to phone was the sales person who was extremely nice. This was the icing on the cake for me. I didn’t want to loose my money so I did not back out. I wrote a letter to the company along with pictures of everything that I saw including what looked like someone had gemmed the back door. By the way, I didn’t mention about the trash that was around this house. I’m not talking about construction trash but garbage. I looked around at the other six houses next door, around the corner and down the street. I even walked around the houses. Not one had garbage like my build. I mean garbage. It was so bad that I took a bag and filled it up. The cleaner that supposed to have cleaned my build was standing at the house across the street watching me. My first thought was to take the bag of trash and mail it to the project manger wrapped as a Christmas present. The only thing that stopped me is I asked myself WWJD. That gave me my answer. Around this time I got a phone call from a male voice who informs me of his name and that he’s the “Project Manager”. His name is Tito. Someone must have dialed my number and made him speak to me because he even gave me his phone number and told me to contact him at anytime if I had questions. Down the line I had questions, especially since the house was finished and had been sitting with no activity for each of the three weeks I came to snap pics.(Oh, BTW, on several of those visits I found the front door wide open and one time the key box open with the key in it) I included pictures of this in my letter to Aspire. I called the so called project manager that introduced himself over the phone six months after the start of the building just to be told never to call him. “I don’t want to hear from frustrated buyers, never call me.” This message was texted to me. Again, this represents Aspire. Be very suspicious when a company has in it’s contract to purchase that a home buyer cannot have a home inspector inspect the house before closing. I did not notice this until after signing the contract. Just because the price is right and the company have what you want, if that is in it do not sign. The closing happened and the building is under warranty. There were other homes on the street and around the corner that were built by the same company. The owners all look at me because I constantly have the companies from the warranty out here at my place. The so called project manager that did not introduce himself until 6 months into the build and by phone, at that, showed up at the final walk through with all sorts of excuses. I will tell 10 people and tell them to tell 10 people and so on. NEVER PURCHASE A HOME FROM ASPIRE no matter where they are at, example Aspire at Marion Oaks, Aspire at ????. ... More

This entire experience was terrible and the house is cheaply built. Would not recommend.

Bad yard, promised fixing, never did. Rip offs

Very bad experience, there were so many thing were wrong and not working properly.

Tiffany and Heather are two of the most untrustworthy sales figures I’ve ever met. They do whatever they can to get you to sign and then back peddle on everything they promise. Very shady and was told by Heather herself that if I took them to small claims we would win in one of her extremely passive aggressive temper tantrums on the phone with me. Natalie who is Heather’s boss is the only person at that company that actually gets things done. Quality of home is D+ at best. Customer service is F-

I didn't expect this horrible quality and HOA is too high without proper roads and amenities. Too much dust and no insulation from new construction

We bought house in tanager community and quality of fixtures and construction is below grade and options available are pretty bad and one of the sales rep did not have clue with options and other rep Sylvia and Construction manager Tom were very good and helpful.

I would look elsewhere before purchasing a Khovnanian home just head the warning, you will end up being disappointed.. this is not my first build either. Good luck

The warranty staff (other than ADAM) is annoying and has a habit of obliging for a smallest thing that they would do that's covered under warranty.

From the front office starting the process, nor us or our realtor could ever get Jessica to respond on a timely manner whether they were time sensitive questions or not. When she should reply finally, if it was something where she was going to send us documents we would request the file would either be corrupt or it would be weeks till we got it and we wouldn’t hear from her in between. Alan was the only saving grace. He was extremely professional and respectful to me, my wife, and our realtor. Although we did reach out around the one month mark of moving in for him and the contractors to come back out and fix some things that were found post move in and he said he would come the same day if not the next day and he never showed up. ... More

Sales teams makes a lot of promises, then end up backing out of those promises. The folks they partner with are not great. Got solar and 5 months later still not connected. KHov finance missed insurance payments which were included in mortgage so a mess to clean up. Things not completely finished in the house. They keep telling you have 1 year warranty so just let them know but not all that easy to communicate and work with them.

Run away as far as you can from any KHov built home. They rush to build their homes and when you call them on the short cuts, they gaslight you until you've signed on the dotted line.

K Hovnanian was by far the worst experience we have ever had. From our lot being sold out from under us, to mold twice before completion and a delayed closing of 7 weeks, to the absolute worst craftsmanship we have ever seen. The salesman was phony and they went through 4 construction managers in less than 6 months. All our neighbors have had the same craftsmanship complaints as well. If I could go back, I would have never bought from them.

I don't understand how K. Hov managed to build such a terrible house. I have the serious issues that should never come up in a brand new 1M home. Everything is falling apart. The lights flicker.. the shower body is cracked. Exterior bricks are falling off. Subfloors creek terribly. Dryer makes a terrible noise. Cracks are appearing all over the house. All my neighbors have the same feeling as we all feel like KHov really scammed us. I really hope KHov manages to address these issues in a professional manner as I’m considering hiring a home inspector and filing a lawsuit.