K. Hovnanian® Homes Reviews

Everything went as planned and in a timely matter. They made it as easy as people, Love my new home!!

This is the fifth house I have built and second with KHov. The first time the builder was a little more accommodating on a few little things like landscape and tree choices and location of them. Here we had no choice and the plants are not great quality and we will be replacing half of them. I am also concerned that one tree might be dead but will wait until spring to see how it comes back after the winter. We also bought our own kitchen pendant lights and the first builder installed them. On this home they wouldn’t. Overall these are minor things but it does affect the overall experience. However, we are happy with our new home and the build quality. There are a few minor issues we are still working on but they will be resolved. ... More

During the construction, the general contractor was changed 4 times. We had issues with the constitution and was very difficult to get a response. The sales person and contractor were not coordinated. We didn't have the opportunity to get a predrywall inspection. We tried getting a meeting with someone higher than them, but no one made themselves available to hear about the issues and concerns we were having.

Dave was always there for us. There were major miscommunications from the Sales team and the Design center. We were promised things that Dave wasnt able to deliver. He did his best and was great, but it made our experience less than desirable. We would give Dave 5 stars and everything else a 3.

I love the KHOV home. Andy the builder was great to work with

This is not a custom home, I repeat, this is not a custom home. They build them as fast as they can and try to cover up as much as possible. You have to be thorough in your own inspections and stay on top of the contractor to make sure the issues actually get fixed.

We had a few homes drawn up by other companies over the years. K.Hov was honest, clear, thorough and a total joy to work with. The experts they have bring so much experience and talent. We were walked through the entire process and were confident and pleased with the work from start to finish. Erica, Dave, and Rafiel were very kind and professional. The designers were knowledgable and helpful. We are so pleased to be in a home we love, in a lot nation we love, and with wonderful new diverse neighbors. We could not be happier!

When we started the process with Damaris she made it sound so easy, well it was she is very professional and was on top of every single detail. Then the ladies at the office Jody was great, and the building Manager out of this world, even Marcelo who is the guy that comes around checking the houses at night and cleaning garbage from the garage was amazing.

Example of issues that should be taken care at the beginning: * door entrance could see light from outside * power in one room did not worked, * outside trim not painted correctly * garage open broken ( did any one tested) * it took 3 weeks to complete the list of the walk before closing ( if I am correct it was suppose to be completed 3 days when we got keys of the house) * we purchase a home to enjoy it not to get point out to people thing they did wrong and have to deal with fixing 3 weeks after closing) * from beginning house plans were not done as we agree . Error by salesman) *

I am so glad we waited for the right time, the right location and the right home builder to build our dream home. The entire process, from sales to design to construction and building, was fun and exciting and stress free. What a wonderful team you have at this location! They are all feel like family to us and we cannot thank them enough. We love our new home.

So far so good we had some minor issues, but it got resolved in timely manner.

The team, especially our salesman Chuck were awesome during the entire process.

They did a great job. Javier the builder is a great person with a good attitude and if there was something we didnt like he was there to change it and make the customer happy. This is a big plus in my book, me being a contractor you do what ever it takes to make your customers happy. Also the sales team were great and always kept us updated on the build of my New Home. I will recommend them to anyone

The building process was smoother than expected and a lot faster completion date than expected. The project manager was very helpful throughout the process with whatever questions or concerns I had.

Window issues, heating issues, painting issues, custom shutter issues, electrical issues. However I am Confident they will take care of my issues.

Very helpful and motivating for purchasing a new home. -Thanks Anna

everybody we dealt with from sales, design to construction was very professional, highly competent, helpful and responsive, making it, overall, a very good experience

Make sure they show you all options for upgrades. Don’t take no for an answer always push for what you want. If you see something that is not right speak up. Ask as many questions.

Great team to work with both sales and construction management. Issues were addressed and resolved quickly.

Every member of the company that I interacted with directly was incredibly helpful every step of the way. I was able to design my house to the smallest detail, and I am incredibly satisfied with the overall result. They were able to work with me to accommodate my schedule, and they worked to finish my unit as soon as possible so that I could move in with ease before the school year really got going (I'm a teacher). I greatly appreciate all of the wonderful K Hovnanian did for me.

The Sales Representative and Construction Manger are very customer service oriented. They provide great feedback and advice during the process.

Heather the sales person was absolutely exceptional!!!

As soon as we toured our home we knew it was the one. No one pushed to buy. Customer Service was over the top, we enjoyed every minute with our sales man. The Construction Manager is also AMAZING he has answered every concerns or questions we had. We have loved being apart of the K. Hovnanian Family.

My experience with the K.Hovnanian construction foreman (superintendent, I assume) has been great, and the warranty folks have proven to be reliable, thus far. Both the warranty folks and lead foreman have proven to be courteous, helpful and responsive to home owners. My experience with the office sales agent(s) was good in the beginning but a few weeks prior to closing the trust that had been built was completely shattered - this breakdown of trust sits squarely on sales agents shoulders as it was discovered that a mandatory addendum, solar panel addendum, that should have been presented during the initial signing of the purchase agreement was withheld and then presented a few weeks prior to closing. This issue created a lot of heartache/stress on my end and what should have been one of the happiest experiences of my life turned into a nightmare - lots of sleepless nights, anxiety, anger and sadness; all of it unnecessary and avoidable had the sales agents been honest and upfront. What's worse is no sincere apology or offer to make right what had been wronged was provided. This negative experience ruined my "Golden Key" moment! Picking up the key to my home should have been happy and celebratory, instead it filled me with dread and anxiety because I had to pick up the key from the sales office which meant dealing directly with the sales agent(s) who made the latter half of my home buying experience miserable!! That was especially sad because I will never get that moment back!! ... More

The home is great love the floor plan and the community. There has been some issues with the home but the technicians are on top of everything they are very understanding and have no problem fixing issues that arise. Of course not every new home will be perfect so make sure everything works properly before the 1 year warranty is up.