K. Hovnanian® Homes Reviews

Super nice upon first meeting. Was told we had 24 hours to decide on lot w/o a deposit. Called 20 mins after visit to set up earnest and was told the lot we chose was “sold”. Sales person Heather G was always “out”, stopped doing the weekly follow up calls as promised, hardly responded to texts. Lied about various parts of building process instead of just saying she didn’t know the answer. We had 4 general contractors during the entire process. Eric T was amazing!. Did all he said he would do and then some. He was responsive and caring! If it weren’t for him we would have walked away from the house completely! The quality of the home for the money paid is crap! The trades don’t pay attention to detail. The “upgrades” aren’t really upgrades and I’m constantly filing warranty claims, been in the house for a month. I will never buy a K Hovanian home again! ... More

Buying a home is a big decision, take extra care on your decision when purchasing from Khovanian, What they think is completed vs my completed are vastly different. If I had to do it over, I would not pay for upgrades and I would use that money for contractors to come in and do it correctly. Their construction division and project management team is broken, they do not manage expectations with the customer. When you get your keys do not expect a clean home or detail work to be completed. I’ve lived in my new home for a month and they still need to paint my trim work, paint all the interior doors and get markings off the kitchen counters. I feel the painters were amateur and not professional. I have paint on all the mirrors and the amount of paint on my new floors is ridiculous. If I had to do it again…I don’t think I would!! ... More

1 Start is too much. The sales process rushed us through decisions, lied, and then had absolutely no accountability after our decisions were made and they messed up. We made several trips to try to hold the teams hands and help the process go more smoothly. Once our contract was signed, we made sure to monitor the progress and were amazed at how incompetant the GC (John H.) was, and how the labor was unqualified to perform general duties. After being rushed through the closing process, we were asked to hide issues so employees "would not get into trouble" and told they would make sure we ended up with an acceptable product. We were also told that K. Hovnanian only looks to make a profit and really is not the builder to choose if you expect any quality. The focus is on speed and profit, at the buyers expense. Since closing we have encountered: A driveway that has 2 feet of consistant standing water Two roof leaks Damaged drywall due to leaks Not functioning A/C Shower doors and tile installed incorrectly leading to flooding and tile damage No grass planted in major areas of the house (Mud and erosion occuring) Several electrical components not functioning Poorly installed cabinetry (we fixed at our own expense) Doors that don't close Several plumbing leaks Appliance installed incorrectly and not leveled No working hot water ... More

Terrible experience. Would not recommend.

Inspect homes thoroughly before move in. High chance home contains workmanship issues.

If you use KHov, make sure you buy a home that's already built / that you can see the workmanship. They "churned and burned" our home and didn't even completely finish it before moving on. Such a terrible experience with this builder, I would never use them again in a million years.

Probably the worst thing about our house is the absolute lack of craftsmanship but, when you sub out to the lowest bidder that is certainly what you get. There are way too many things to list on this review. KHOV uses very cheap materials in there homes one of which is MDF in lieu of pine. One of the worst places you can use this product is on window sills where moisture is very likely to be present year round due to condensation. MDF is notorious for drawing in moisture so in my opinion, a poor substitute for pine. Various examples of poor quality stem from open wood joints in trim molding, stair railing, missing quarter molding around the base of the stairs, several windows sills not rounded in the front, communication wires left hanging on the exterior of the house instead of being placed in an all weather enclosure and having to grade the back yard myself when I was promised a “trunk load” and dirt and give maybe a wheel barrow. I ended having to buy additional dirt to fill in around the utility pedestals and several other areas in the back portion of the lot as they did not drain but merely created large pools of water when it rained. There is no way I could recommend KHOV to anybody. ... More

This is the second home I've built new through a national builder. No builder is perfect and every new build will have their issues. But, what started with great promise, ended with multiple settlement (non-Covid) delays, poor construction, and even worse quality control. Every builder is struggling with labor and supply shortages, but this development suffered from poor project management and ZERO acknowledgement of shortcomings from any senior management at KHOV. They should be ashamed how they treat customers. If you're considering purchasing a home from this builder, run, don't walk.

Absolutely frustrated and disappointed with this builder. They are only good and helpful when trying to SELL you the property. After many phone calls and emails regarding missing upgrades (that I HAVE ALREADY PAID FOR) and urgent service calls--broken dishwasher; stove hood and a clogged bathtub plus a long list of many more items--they still have not addressed any of these! There are other quality builders with great workmanship and most importantly SERVICE but this builder DOES NOT meet any of those requirements!

Workmanship was poor and poorly supervised by supervisor. Had 14 issues that needed to be fixed a month later only two issues addressed 12 remain in limbo

Our entire experience with KHov has been nothing short of a nightmare, save for a small handful of amazing employees of KHov. KHov has taken what should be one of the best and most memorable times in our lives… and turned it into a living nightmare. This house is not a home, it’s only a house. We can’t even fall in love with it, as the list of defects is in the hundreds. Literally HUNDREDS of defects We can’t even invite friends and family over to our new house, purely out of embarrassment. We can’t fathom the embarrassment of showing off our unfinished house. There is crumbling concrete, mismatched paint sheens and shades. There is a missing attic cover. Every cabinet door is scratched, scraped, and/or damaged. The bathtub has a gouge in it. The sliding glass door frame was shaved in a half-assed attempt to cover up for damage and done so crookedly and looks terrible. There is a cracked window frame. One window has a sticker between panes of glass. The list goes on and on and on. It’s honestly shocking that any builder would have such low standards and poor quality-checks. ... More

Terrible quality of workmanship. My house has too many issues to list, cosmetic and structural.

Buying a home from a tract home builder is always a struggle

Horrible! SO many things not built correctly indoor and exterior as well. Also, metal scraps on the carpet that was never cleaned and punctured and bled my foot. Now we are trying to get the items corrected but almost seems as if we were a bother or afterthough.

My concerns started with the sales office and what I would call small wording deceptions through the building process were brushed off I had to fight with the builder to address problems with workmanship and materials which were never properly addressed. Then after receiving keys it has been pretty much the same I have been promised it will get better but as of yet I’m still not seeing it. The latest promise was yesterday. Maybe this time some one will just be honest and actually do what they say.

Not delivered home on time. Pavements already have cracks no one came to fix those. Kitchen blackslash half done.. i was told it will go all the way top.. i have submitted service requests almost month happened no one came to fix those issues. Attic was not painted properly.. Clean up of home was not done properly..

Poor quality of home, really bad workmanship. So many issues, walk through was a joke.

Will tell you all sorts of lies just to get you to buy their house. Most options are not available because they never were in the first place. Will harass you after the home has been built, even if your not in an HOA. Workmanship is average if not poor in some cases. Will let certain people get special treatment and not work with others. If you have your own lender they will keep messing with them. We literally signed our closing papers at a coffee shop outside at 7:00 at night. Play off of first time home buyers and take advantage of minorities. Take forever to fix anything if at al. Will sell as soon as we can! ... More

I have tried to post a review a few times, but I was asked to resubmit for inappropriate content. I have no idea what the inappropriate content was though; it is a poor review. I will keep this brief so that it does not get flagged again. I have had numerous issues with the builder from sales giving inaccurate information to builders' poor quality work. I have had a list of over 30 things to get repaired or finished. It was not completed within 30 days as promised. My house was still very incomplete at walk-throughs and dealing with contractors had been a headache. This is for Winters, CA but I know these team members work throughout the greater Sacramento area. ... More

Since I’ve moved In it’s been nothing but problems! These homes are built to last a week after moving. I’ve had to deal with the warranty department monthly! Don’t waste your money you will regret it just as much I do! The cheapest material are used from Cabintes to doors, counter tops I mean everything. What’s suppose to be a dream Come true quickly turns into a disappointment.

I am very unhappy with my new home. The sales rep Theory H. Was amazing but that’s where it stopped. The KHov design center is a joke. They send you to this big design center with tons of options except none of them are for you! I wanted simple upgrades and was told no we don’t offer that or no you can’t get that so I had to change out things once I closed. There are cheaper builders that offer way more options. The construction manager has not resolved issues that were brought up before closing over a month ago. They cut a strip out of my cabinet and glued it back together which has now come unglued in less than a month. The cabinet company said they would be out to fix it and did not show up on the appointment date. My backyard is a lake and I have told the construction manager multiple times about it and nothing has been done to correct it. Do not use their security company connect one they are misleading l wasted $600 on connections that were not completed as told and they will not fix the issue as they said “ I misunderstood” and it would be an additional $1500 to correct it. My dishwasher also doesn’t work and has standing water when turned on and Getting GE to come out and service it has been nothing but difficult. Customer service is absolutely horrible after closing. I was also not provided with a paint touch up kit and had to beg for weeks just to get an incomplete set. I would not recommend purchasing a KHov home to anyone in my family or friends. ... More

Everything fine until contract was signed. Responsiveness after was mediocre at best. KHov mortgage could not provide electronic documents and left it to us to "get it done". Provided numerous, signed electronic documents prior to closing only to be told at closing that KHov wanted signatures in person. ?? No tour of overall property, including clubhouse. Could not even provide detail on utilities and cable - only generic information. Workmanship: Final coat of paint AFTER electric switches and covers installed. Paint quality poor. "Gourmet kitchen and appliances" are really just average. We purchased the house in with finishes picked out, could not change anything. Only options we had were being able to pick out the handrail stain. We could have upgraded to carpet but chose not to pay the 5K extra. Overall purchase experience was a bad one, emails about issues sent, but reply's were sent back via text and visa versa. Very clever. Elevated a few times without ANY satisfaction. If you've ever dealt with a company that professes to be "experts" but in fact are clueless, this is the company. Our frustration was to the point that we requested our money back (in this market) about a week after the contract was signed - of course this was ignored. Suggest they take some basic "follow through" training. POOR experience. ... More

K hovnanian rejected my first attempt. I explained at length why They are easily the worst company I’ve ever encountered.

I am so disappointed and disheartened with the Khov construction and customer service team. I purchased a home on February 26, 2021, when I took delivery of my home there was some small minor issues i.e. flickering undercabinet light in the kitchen , and paint touch ups that I was promised would be taken care of in a timely matter that worked around my schedule. Fast forward to today March 26th, I was forced to take time out of my work schedule to allow your teams/trades into my home to “fix” the issues that were already there before I took ownership; those issues have now been furthered as my normally neat and tidy home is neither of those or repaired properly. I was told the work would be competed between 12pm and 4pm, Fast forward to 440 when I witnessed a Sherwin-Williams painter painting one of my interior door is with a can of white spray paint; I politely told Juan I thought it was best that they leave today. After showing him all of the issues that were still in my home that were not attended to even though they had all thought they had been fixed he agreed that there was more damage to my home after they were leaving than there was before they got there. I feel as thought at this point I have done all I can on my end. I have allowed your teams into my home and personal space, and now not only do I have to vacuum mop, and dust everything, but now we have to schedule another time to let more trades in to fix the issues that were worsened today. I have lost time, money and patience, and will do so again when your team/ trades have to come back into my home. Issues; ACrattles, AC blows saw dust and particles out of vents, under cabinet lighting, multiple paint touch ups, broken blinds, doors with ruff patches and excessive over spray, paint drips on walls (4 foot area that is covered with paint drips), carpet bubbles, carpet seams, carpet coming apart at seems, dirty or moldy shower seams, stairwell banister cracking and breaking, scratches and chips in sink/ countertop. ... More

The ourchase experience was unpleasant as the communication with the sales representatiive was at times unclear and out right untrurthful. I was asssured thst the items tsht stillneeded to be clompleted after the cose would be taken care of quickly. I am not sure if the definition of quickly would be less than a month but I am sure it could not mbe more than a month as a matter od a measurement in time. It has been over a month and my lights come on an off in the house, the lights over the garagr has yet to be addressed. Additonally, the dales person outright told an untruth as to the property lines and the fencing on the property. The experience was unforgetable for all the wrong reasons. I regret not going to KB homes next door. ... More