K. Hovnanian® Homes Reviews

KHOV, I truly hope this review gets elevated to your upper management. Our experience started in June 2020. We’ve had multiple quality and construction issues through the building process. You guys need to perform your own quality inspection thought each construction phase frame, sheet rock and finishing. Absolutely crazy that you can install the wrong color counter tops twice. Sheet rock had multiple bows. Drywall finish issues thought the House especially where they replaced the counter tops. No one even bothered to paint the repairs, they just textured them. Sliding rear door wouldn’t close correctly. I mentioned it to the construction manager and they addressed it, but it’s not the customer responsibility to do someone’s else’s work and point things out. Not to mention I have a cooktop since October 30th that I can’t use because of damaged leaking gas on cooktop. It goes back to not performing self inspections. It’s seems to me that upper management is more worried about meeting a deadline and closing on a specific date than the quality of your product. ... More

I had a issue with the way the driveway was formed. I talked to the sale guy, site Foreman, they both said they can't help me. So I talked to the area manager. She told me if I don't like it to take my money elsewhere.

Quality of Workmanship & Material. The build quality is extremely poor. K Hov uses the lowest bid subcontractors and it shows. Every aspect of our house from the driveway to the fireplace to our roof to our septic was built wrong the first time, if not the second time. Also, K Hov will do everything it can to hide issues and hope you don’t find them during the final walkthrough. Trustworthiness. Everything our broker and construction manager told us was a half-truth. Basically, they tell you want you want to hear as opposed to what is accurate. Value for the Price Paid. I think our home price was fair but we live in a Washington D.C. suburb where everything is overpriced. Responsiveness to Issues. They do respond to your issues, but everything is a fight. They do not freely address issues. I have been in our house for two months and have actual documentation of things done wrong and they are still trying to not fix them. I (and other neighbors) have had to get the County involved in some of the issues. ... More

Overall I would say my experience with Hovnanian was horrible! The sales portion was positive but the workmen-ship was awful! I've had to have the workmen come back several times to correct tile issues, painting issues and overall repairs to my "new" house. Very disappointing experience!

I would not build with K Hovanian. Did not consider this a best in class experience. Buying the largest floor plan they offer,i expected more than what was offered. It was after I started having issues that I went o line n saw the bad reviews. I should hv checked.

Very poor quality of finished materials throughout the house inside and outside. They are still having trouble fixing the details that are not finished and they have been working for 2 weeks. I regret having bought this house from all the details that I have found throughout the house and I only have 3 weeks living in it.

This has by far been the worst home buying experience I’ve had to deal with. We are second time home buyers and I would say buying a fixer upper was a better experience then buying a new “move in ready” home. The lack of communication within such a well known company is disappointing. On multiple occasions we had appointments made and canceled with out our knowledge. My husband and I who both work Active Duty, Took days off only to show up to our appointments being canceled. When we asked to speak to a manager we were promised we would get a call and never did. Only to have this happen a second time. The second time being worse because it was a title appointment. Again asking to speak to someone we were promised we would be contacted. No one has reached out to us in over a month. Still moving forward in getting into our home hoping things would get better. We were greeted into our new home with fixes still not being completed and our BRAND NEW AC going out two days into being in our home in the middle of a heat wave. This caused our family to have to be out of the home for about a week until someone was able to come out. Purchasing a home you can’t even occupy to say the least was very heart breaking. I being pregnant and having a toddler could only go home at the end of the night when an 80 degree home was some what bearable. Multiple technicians were sent out causing me to take more time off work. The issue was fixed about a month later. I am mind blown at how a well known Home building company can have their clients in limbo for so long. Making sure to let us know if closing doesn’t go as planned we would be charged. Not once having some kind of management reach out and apologize for all of the inconvenience we had to go through. I would love to recommend this community to family and friends but based on the home buying experience we had I just can’t bring myself to knowingly put someone I care about through that. I am a firm believer in fixing the problem and moving forward. This company has not made an effort to fix the problem. I hope that none of my future neighbors have to endure any of these circumstances that my family did. ... More

Please do not trust the salesman and the sales management, the are Very and truthful people.

I would never recommend buying a home from K. Hovnanian, they have the worst customer services ever, they are unprofessional, disrespectful and rude. Upgrades afford for your home are not good quality, I been having lots of issues that are not begin addressed properly due to lack of communication throughout the company. I'm in a very stressful situation, I regret buying my home with is company. I would stay away! Buy else where, don't waste you time and money.

We picked out our lot over a year before it was to be built. Our lot happened to be the last unit built at Four Ponds. It is an absolute disaster! We paid an extra $10,000 for the end home and our backyard is a safety and health hazard. It’s a steep cliff (I have 3 young children) and the grading was not done properly and we have sitting water. Causing bacteria growth and attracting insects. The inside of our home was rushed and messy. We have a wall in our kitchen that is not flat, causing our backsplash to be crooked, which then caused our oven top to be crooked as well. The kitchen peninsula is crooked due to the kitchen wall. Serious and major mistakes!! All that can be seen by the naked eye. Our stair case was never sanded, the wood is rough and has caused injuries to my 21 month old. The staining and painting look like my 7 year old did it. All the wood trim throughout the downstairs, is dented or chipped and was painted over. We had cracks in our fireplace, the wall in our mater is off and on a slant. The kitchen tile backsplash was not cut correctly on one side. Just so many items that need to be fixed. It’s sad, because we sold our old home thinking we were moving our family into a safe, new and prestigious place. ... More

The practices are unethical. I regret purchasing my home with K. Hovnanian. This was the worst experience.

Honestly 1 major issue. Air conditioning is not acceptable. Specifically upstairs in home. I have had 3 visits. All come up with some explanations. And have been told unit is only “required” be 13 degrees below outside temperature. Well when it’s 95, 82 degrees inside a home is not ok. No one would buy a home with such a unit. Other homeowners have told us of same experience with AC unit. For this reason alone I am totally dissatisfied and would strongly persuade friends and family to avoid a khov home.

They used the cheapest contractors out there. They're really looking out for KHOV.

There are several issues with the house that have not been fixed. I am very unhappy in kovanian homes warranty service depot. I feel I got ripped off buy buying this house

Howard our walkthrough specialist failed to go over most of the items on the checklist. Of course we had no idea bc he never showed us the checklist and had us text message him that he could sign it for us. I had to beg for a copy of what he signed for us and when I finally got it, I realized how much we missed out on. There was a line of ants from the front door to the back slider and it was never addressed prior to closing. Areas marked by Howard still have tape on them and were never painted or addressed. I set up an appointment for the warranty specialist to come and address the items we pointed out during our final walkthrough. Howard assures is these would get addressed. The warranty specialist never showed and did not even bother to call or email is that he wasn’t coming. We wasted an entire day waiting only to get a call weeks later apologizing for the no show and a reschedule. I am requesting a new walkthrough so that I can be familiar with the different systems in the house such as where the sewer clean is among others. ... More

I did not enjoy the overall process of buying my home. I would not recommend K.Hovnaian homes to anyone.

The process of buying and building a home with K. Hovanian homes has been nothing short of a snowball effect of confusion and disappointment. We came into this process with high hopes and expectations based on our first initial meetings with (sales rep) and (sales manager) respectively, but the shortcomings we’ve experienced with K. Hovanian started almost immediately after we began working with (sales manager) on building our home. Initially, we expressed to (sales rep) in July of 2019 that we wanted a speedy moving process, but we learned that phase 1 was almost complete, and that there weren’t many home sites left to choose from. (Sales rep) had assured us that while phase 1 of the building was coming to a close, phase 2 would shortly begin and we could have one of the top picks for a lot. This being our first home, we wanted things to be perfect from start to finish, so we decided to take her advice and wait. Roughly a month passes by while we’re waiting until Phase 2 to start, and we hear from (sales manager) that there would be no phase 2 for this community. At this point we expressed our disappointment to (Sales manager), and explained that we felt like we were receiving the short end of the stick because were told to wait for Phase 2 and other specials/incentives phase 2 would bring, which (sales manager) replies that not only will we have to choose from the picked over site plans, but that we also missed out on the incentive that was being offered in the summer with waived transfer tax. At this point this wasn’t a total deal breaker, but we, as the customer, felt like something should’ve been honored for this confusion. We asked (sales manager) for different options to make us feel valued since we had already missed out on so much, only for her to come back and say “my manager said it’s not in the budget”. We again, were turned down and disappointed. Once we decided on lot 87, which was among a very small group of choices, we had asked (sales manager) if closing costs could be rolled in to our loan, since we were not offered the summer special of waived transfer fees, and she said yes. Come to find out in December of 2019 from (finance manager) at K.Hovanian finance, we cannot do this, but when we questioned (sales manager) she says she never told us that, and that we “should’ve got it in writing”. We met with (sales manager) in August 2019 for the signing of our contract to begin building, with an estimated settlement date around February 21, 2020. October of 2019, after 2 months of us believing our home was in the process of being built, (sales manager) calls to tell us that lot 87 was no longer available, and that we had to pick a different lot from three completely different lots, none of which were offered to us when we sat down to sign the contract back in August 2019. We expressed our concern with this sudden change, and how uncomfortable we felt moving forward after this was kept from us for such anextended period of time, and threatened to go to a competitor. (Sales manager) was somehow able to get us lot 87 back the next day. From this point through December, we had absolutely no idea the status regarding construction of our home due to lack of communication by (sales manager) weeks on end. (She would call us after we would reach out and say "I have nothing to tell you”). We finally knew the status of our home and the process of ordering materials began around the end of the month in December of 2019, which is only due to me calling corporate and escalating to VP of sales . (Sales manager), after learning that we contacted (VP of Sales) ,called me and said that the only reason the beginning of construction took this long is because we did not pay full down payment yet. This comes after the fact that she told us before we signed the contract that we can do a payment plan for the deposit, so once again, (sales manager) is providing false and slightly demeaning explanations. After escalating all of these issues to the corporate office, we were told that VP of sales for this region (VP of sales) would reach out to us and come up with a solution for us. His solution was that every Monday we would be contacted by (construction manager) and (sales manager) with a status update of our home. For two weeks we were left to wonder yet again 'what the heck is going on with our home?'. (Sales manager) failed AGAIN to communicate. We understand now that (construction manager) was on vacation. Our experience has been a total nightmare. Our first experience as homebuyers is a complete disaster. We feel that we should have continued renting. We don’t feel we are getting a deal, we feel ripped off and left behind. We want someone to make it right for us and restore confidence in our decision to build with K Hovananian. Make us feel special!! ... More

The company lied to us about drainage issues on the property from Day one and created a false appraisal of the new home, cheating out and lying to federal regulators.

Do not close on the sale if there are any outstanding issues. Once the sales transaction is complete, the company is essentially not responsive.

Worst home buying experience I have ever had, Who cares right? the house is sold. My keys to the home were left on my kitchen Island, The sales agent did not even have the decency to deliver the home keys personally, whether she liked me or not, it is the professional thing to do. I have already had the house torn apart due to a water leak, and who knows when the cabinets will be complete. I paid $81.00 with a receipt provided to one of the customer service managers named Jeff for an electrician to come in and deal with a bad arching outlet, I Truly was afraid of a house fire, Yeah Yeah we will deal with that and reimburse due to the potentially dangerous situation and arching outlet presents. I am one consumer, one in a line of thousands and this experience made me realize just how insignificant I am. The home sold, I am no longer important to this home builder. ... More

A lot of promises at the beginning to entice you to build, in the end, promises turn into misinterpretations. Quality of workmanship sucks. No pride in building trades anymore.

brand new house full of bugs. Call customer service amd they said was our problem not theirs. Couldn't sleep as they were crawlinh all over even the beds. Inside the appliances and closets..very terrible experience.

Flooded back yard, still not fixed after 2 visits. Poor cabinets installation and finish trim carpentry. Home was not even given a thorough cleaning 4 delivery. Overall poor layout and. As I was told "these are homes for the low end buyers", 1/4 of a million is not low end, and really expensive quality/value even in this over inflated market, 2008 all over again !!

Bad services, Lower quality works

I was super excited to get into my new home. Not even few weeks and there is huge list of issues from quality of products to workmanship. Washing machine didn't do even few cycles and broke, undone nails under the carpet hurt my daughter, fluctuating lights and the list goes on and on