K. Hovnanian® Homes Reviews

From start to finish KHOV was by my side every step of the way. I will admit for being a widow, this was a huge undertaking on my part. Being the person who I am, KHOV made this a very enjoyable experience & I thank you for that.

Most miserable experience. Even when I tried to submit my initial review, It was deleted and I was asked to re-write it. This pretty much sums up my entire experience. K hov simply doesn't care and they make that clear. They promised numerous items and a certain level of service that they chose not to deliver. When I addressed with Sr. Management I received rude and insulting emails stating that I should read the contract and I'm pretty much stuck. But what do you expect for a "high-end" builder? They had the audacity to justify their horrible service by stating "all the builders do it this way." I can assure you, they don't. Remember, K Hov, you reap what you sow. ... More

I really love the process and everyone in it was awesome

Unprofessionalism in the sales office. Read review on your webpage. Poor quality with interior fixtures, they put the cheapest products in this house!

Overall smooth experience were kept well informed of progress.

As one of the first in a new neighborhood, there were some plat issues that took some time but were resolved to get the building process started. Our sales agent (Jackie) kept us up to speed constantly. Once started, our construction manager (John) provided regular updates and helped us feel comfortable with process. We are very pleased with the end result and would not hesitate to work with this team again.

The ease of purchase and the friendly staff have been great.

My experience was very good with the staff

Both the sales representatives and onsite project managers were awesome to work with and provided responsiveness on all issue during the home building process. While the logistic supply chain impacted the schedule, KH stepped up to address all matters including the punch list corrective work at completion and turnover.

We have a lot of quality workmanship issues including mold that we had to deal with in a brand new home.

One of the best home buying experiences we had with K-hovnanian-homes. We were not local to DFW and we didn't even have to fly even once everything was smoothly handled by sales agent Danielle through zoom meetings for contract signing, design session. All in all very smooth home buying experience we had until closing. I would any day recommend my friends and family buying house from K-hovnanian-homes

As a realtor, I have dealt with many home builders and none of my experiences have been as pleasant as this one! I purchased a home that was set to close in 28 days and even with all of the shortages and delays, it was done in 26! Cisco and Keith did a great job at communicating and went above and beyond on making us feel comfortable! I will definitely be recommending KHov and the team in Midtown Park to friends and clients!

Sales dept: They come off very nice, but they weren't trustworthy (said we were moving forward with a lot purchase, then sold it to someone else), never knew anything about what was happening with the lot/house we ended up purchasing; over all disappointing Design dept: Excellent! Got great service from the design team Building supervisor: Excellent. Very forthright about build schedule, delays, etc. Very good communication Post-move in: several items still need to be fixed; have submitted several tickets/workorders - some were taken care of quickly; other items still pending with not follow up communication from KHov We love our new home, but the overall experience from initial purchase to move-in has been mixed. ... More

We would come and look at our house every weekend. We were really impressed of the way they worked so hard to build our home in four months. Enjoying our new home.

K. Hov is based on production. There are things that should not be encountered in a new home. We noticed some contractors work on what is best for them and not the esthetics or the home. Investing in contractors and having enough contractors to work in a home would be beneficial so they can deliver on time and to your standards and reputation. We foresee having issues with water setting in one area of our backyard. Please note, Jamie was a pleasure to work with and he was ALWAYS responsive. He is a really hard worker and gave us the best experience with him. Every K. Hov employee we came in to contact with were great. ... More

They informed us every step of the process from any delays to pictures being sent to us weekly!

Overall the experience buying a home was great with KHOV. We've been living here for about two months. The only real complaint I have is I wish more work was done to help condos with sound proofing. The only real issue is our upstairs neighbors when they go up and down the stairs. Wish there was slightly more insulation but overall great experience.

Our home buying experience started out OK in May 2021. Nice models to choose from, and home would be completed in 3 months from ground breaking. Our salesman was misleading and dishonest and at times downright disrespectful. Excavation started in August, we settled the last week in January. House sat for weeks at a time with little being done. Little attention to detail and virtually no quality control. I'm glad we hired a home inspector for pre-drywall inspection and final inspection. So many items were due to shoddy craftsmanship!! We had 4 project managers throughout construction, and communications deteriorated with the first 3 PMs. We were very disappointed with the construction process until our final PM ensured all of our punchlist items were taken care of. I feel the process would have been much better if we had him from the start. In the end, though, we are happy with our new home. ... More

I have built many homes in the past and this by far has been the worst experience. Everything was blamed on COVID even though the real truth was that they have poor communication, no direction, lie a lot and their own employees keep quitting.

Tania is best in communicating.

We worked with Adrian, Shelby and Sam and they were really nice to work with. They were professional, insightful and very caring. They were thorough about each step and communicative throughout the process, they would resolve issues in a timely manner. They were also really friendly. The house itself is really nice, the craftmanship is nicely done and the timing of the construction was reasonable.

Communication was great. Any issues that came up, they corrected right away.

Customer service (from sales to contractor) is exceptional. We were guided throughout the whole process. Excellent communication channels. Details were given in emails without delays. We have the pleasure to work with Ms. Karen (our sales rep.) and Mr. Paul (our contractor). Both are nice and patient with all our inquiries. Even after closing, they reached out to make sure things are settled. Special thanks to our contractor Mr. Paul who would advise on our inquiries after closing (within the same day!!) Overall a splendid experience!

Waited for more than a year to get the home complete after signing the contract.

Terrible service, terrible house, terrible products