K. Hovnanian® Homes Reviews

very sloppy workmanship, paint splatters and debris left for the owner to clean up ultimately the new site super Kenny worked hard to correct probably would not have been so bad if he had been there from day one

Project manager was very responsive. On a weekly basis he updated us on what had been completed and would would be completed in the upcoming week, keep us informed.

This builder is great, but the responsiveness on issues with this he home is not so good.

When I signed the contract, I was told it will be six months, but likely it will be done in five months. I wasn’t holding my breath and just wanted it to be done by the contract date. As time went by, I started to get nervous when I didn’t see any progress on the house. Instead of getting updates on when the frame walk, etc was going to be, I had to call and requested for that information. Even when the date was provided and was getting near, I didn’t see how that date was going to be met based on the process made. Again, when I inquired 2 weeks before the frame walk date if it was achievable, I was then told that there is a delay. I was given a new date and when I showed up, it was a partial walk, as all the things there were supposed to be done were not. Again, it got rescheduled by another week+. The new superintendent was switched to a new person that came from Lennar, Tim. He quickly took over the situation and became my point of contact. I was very pleased with the progressed made since his taking over and the communication received thereafter. ... More

This Builder was amazing, they made the process super easy and smooth, the people who were helping us through this did an amazing job taking care of us, answering emails, questions, and phone calls every step of the way. We love the home would highly recommend

The sales person and loan people are amazing!

Love my home, lots of great design features, but there have definitely been a fair amount of frustrations along the way. Would have preferred to see a model of my home, as I was surprised about some aspects since I could not see a finished product. Buying a new home and not being able to make modifications to pre-selections by the builder was not ideal. The entire process had been very rushed (except for the home completion, which took much longer than expected.) Some of the finish detail work on the home is somewhat lacking as well as the overall sales experience. The responsiveness and communication by the construction/warranty team has been amazing...the best part of the whole experience. ... More

Samuel and Lisa did a great job keeping me informed on every step

Great team from sales person to the actual people building the house. Would definitely buy another K Hov house again. Top Notch work done around the house

Here are some big criticisms from our build: How disrespectful the contractors are about using the toilets when working in the house… How disappointed we were with the amount of trash and debris was in the yard and house during the build The house was not adequately cleaned when we took possession of the house… really sad Really sad that the materials, lighting, fans… how cheap they are. Mass ordered and look cheap The brilliant home package is very disappointing. They haven’t even completed our house install yet

So far during my experience with KHOV they have been very responsive and pleasant to work with

It was my first home the process went fairly smooth. There was a few bumps in the road and getting it resolved was a bit of a hassle. But overall happy with the new home.

Rushed to close when house wasn’t ready. Resulted in workers doing shoddy job on house due to unrealistic deadlines. Workers didn’t take pride in their work. Items left unfinished or damage caused was un-repaired. When workers returned to complete work or repairs, they only completed a part of the job & then left. We repeatedly had to file requests for the same repairs.

Diana was amazing. From day one she took time to make sure our family were taken care of and maintained perfect communication on home updates. Josh was super friendly and the communication was perfect during final walk through. Matt was detailed and noticed things we didn’t during the frame walk through. He explained what each thing was and made it happen if it was missing. Over all experience was a 10/10

Everyone was wonderful especially Tania

I’ll do the best I can to make this short and to the point. The sales women and the mortgage lady were great, I can’t say enough about their efforts and communication, 5* for them! Now, when it comes to the construction manager his communication, follow through and and ease to work with, was subpar at best. Apparently, there’s no quality control on his end, which is crazy, if he doesn’t do it, who does? No one, I can tell you that. The final walkthrough was bad, horrible drywall and painting. Even after they spent a whole day in there making repairs and touch ups, I’m going to have to spend thousands to have a drywall company come in and make the proper repairs, before we paint. To add to the final construction, horrible trim work too, 45 the corners, when they should be coped, basically caulking everything to hide the amateur trim job. I knew when we walked the model, and I made comments about the trim, paint and drywall, I was told they had new contractors, since the model was built. If proper quality control was done, I doubt he even walked the house, some of the issues were so blatant, that it showed he didn’t care or even check on the progress. Now when it was time to set up our meet ups he was horrible to deal with too. I work swing shift and the wife started a new job and we asked him for just a little flexibility, there was absolutely none, it was in his terms and times and that was it. He said it was because he “wears many hats” and that he likes to be home round 12-1 to start working on paperwork, that just says he doesn’t control his job sites and it shows on the construction and final product. Even look at our back yard, concrete left in the yard, garbage everywhere, just looked horrible. Very disappointed in his performance. Overall, if I knew what I know now, I would pass on this builder. ... More

They were always present during the experience. The quality is great and the people were very helpful throughout the process. They finished the home exactly when they said they would.

Very good communication, quality, and drive to make it right for us. Very pleased with the whole process!

From salesman to builder management is very professional in my opinion. They reply very quick to all the claims and issues I’ve reported and handled it very professional. I’ve read a lot of reviews and I don’t know why there’s a lot of complaints, but so far I’m very happy of my new house and felt happy that I’ve made a right choice going with KHov. I’m definitely will recommend KHov to all my friends and family who would like to build a house in the future and would definitely go with KHov if we happen to want a second home.

Great service but unfortunately the final touches in my house were subpar. The painting was ridiculous. I will be needing to paint the house again. If they can improve on quality inspection before handing the keys over then that would be great!

Great experience, we are very happy!

The builder was very conscientious, personable, and communicated with me throughout the process. Any concerns I had were handled professionally and in a timely manner.

Pleasure working with them.

Every person that we dealt with from the onsite sales team to the Construction Superintendent was a joy to work with.

Their lack of communication with the home buyer made our experience awful. We have built with other builders before and we never had a poor response to issues with them. The lack of knowledge of their homes designs, upgrades, and questions we had was poor. We felt like they didn’t care about us, in fact we received other peoples information from Hovnanian mortgage, which was concerning since it happen more then once. The way we received our settlement date was outrageous! We never received a formal letter, or any commutation that our home was going to settle near the date on our signed contracts! We always heard from our sales representative that settlement date is always subject to change. Three weeks prior to settlement they still had no idea? Please! We found out through a email chain, NO direct communication or formal letter!. Thank goodness we lock in our mortgage when we did, since our sales representative told us to wait for letter from Hovnanian regarding settlement date! Again, very poor communication! We our very thankful for our on site construction manager (Ralph) he was open, and communicated to us, he was the only thing that made our experience better! We had problems with our furnace before settlement and we are still having issues afterwards, no HEAT. Thank goodness again for the construction manager he was able see what was wrong. Unfortunately, we think this issue will not be solved, which worries us, since we lost heat again on Thanksgiving. Overall our experience with Hovnanian was not up to standards we have had in the pass with builders, and that is sad since it was a name that we thought we could trust. ... More