K. Hovnanian® Homes

star-rating (1059 reviews in all areas)

What Homeowners Have to Say About K. Hovnanian® Homes in Dallas

Read the 66 homeowner reviews of K. Hovnanian® Homes's new homes in the Dallas area. Dallas homeowners rated K. Hovnanian® Homes an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.5 out of 5 stars
in the Dallas area

star-rating

66 Reviews - 13 Communities

5 ★(42)

4 ★(15)

3 ★(7)

2 ★(1)

1 ★(1)

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.6

star-rating Decent builder

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Gary K.
  • Roanoke, TX
  • October 03, 2019

After hearing some of the horror stories with the competing builders I am glad we chose this builder. There will alway be minor issues and Mark Curtis does a great job responding and getting issues resolved.

star-rating K. Hovnanian® Homes - Great team from sales to construction team and its management.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Brian O.
  • Northlake, TX
  • October 22, 2020

Great team from sales to construction team and its management.

star-rating Quality

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Simi B.
  • Roanoke, TX
  • July 08, 2020

Elegant beautiful build but would have been rated higher if something could have been done with the sound coming inside especially with the master bedroom location and the trains that go honking all night

star-rating So far, so good. Have a beautiful home in a great community – couldn't be happier.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Roanoke, TX
  • June 11, 2020

So far, I've had no issues with the process of buying my K.Hov home. The builder and sales staff have been resourceful and prompt to any questions I might have. I don't have any issues thus far with craftsmanship and materials, but it's too early to tell. That said, I truly feel like I'm in a well-built house that will be everything I was looking for in the many years to come. ... More

star-rating Good Build

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Travis B.
  • Northlake, TX
  • January 28, 2020

Overall a good build. Had some issues with the wiring lights in living room but KH was quick to repair. Also had my heater go out in the first month for unknown reasons.

star-rating Love our house/Attention to detail

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Celina, TX
  • June 19, 2020

We love our house, but we are noticing a lot of little things, now that we are living here, that we missed on our walkthroughs. It seems to me a stricter check or verification of work after the house is finished should be in order. Nothing major, just little things you wouldn’t expect to find. Paint thinly applied on walls and cabinets, master bathroom toilet seat was up on both our walkthroughs, but when down reveals chips on the top of the lid, loose screws on kitchen cabinets, guest toilet running constantly, etc. etc. Overall, we are happy. Love the floor plan, and the house. ... More

star-rating Fast build, friendly team. mediocre quality

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Mary A.
  • Richardson, TX
  • April 07, 2020

Process was quick and easy. Craftsmanship was a bit lacking, just messy in some respect. LOVE the area.

star-rating Sales/Construction Team Great. Mortgage division POOR.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Northlake, TX
  • January 29, 2020

Sales office at Canyon Falls is great. Tanya and her team are great, detailed oriented and answered all our questions. Even though there were some construction delays and our closing had to be pushed back twice, the construction manager was in constant contact with us and were able to work with us considering we were closing on Christmas eve. Even with a new construction manager Cody coming on board, he was able to answer all our questions and complete our asks. The main issue we had with this whole buying process was with the mortgage division of KHOV. There are way too many people contacting us. We counted at least 8 different KHOV mortgage team members calling and emailing us about different documents they needed, but never passing the baton to the next person or at least informing us that so many people will be contacting us. In today's world of fraud and scams, how are we supposed to know who is legit or not. There should only be one point of contact from the mortgage division. Then the closing and walk through meetings that the mortgage division set up was completely different than what I had agreed to with Cody, so we had to get involved again and sort out their communication issues. Now come time to pay first mortgage payment and there's no proper notification to all parties on the mortgage. Immediately after the first payment, KHOV is selling it off to Wells Fargo, so now we have to setup a whole other payment channel. All this because our old house hasn't sold yet. Do NOT work with KHOV mortgage division. Worst experience ever and still continuing. ... More

star-rating In general a good builder, but if you are detail oriented...

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Roanoke, TX
  • August 22, 2020

We identified several issues to the builder, they worked on it but it did not present the quality of work we expected, so we had to keep calling the builder to keep re-fixing again and again. We still have several open tickets, things are getting fixed slowly, but what a hassle. In general this is a good builder and they use quality materials (not the best, but still good). I you are paying top dollar for a house and expect detail oriented quality, find another builder. ... More

star-rating New Home Construction- Commodore @ Preston

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Plano, TX
  • April 29, 2020

The sales process was strong however the overall craftsmanship is below average especially when paying premium amounts for upgrades and features. Attention to detail was below average as well. The completion was nearly one month behind schedule. The construction communication and past follow-up responsiveness to issues has been strong. ... More

star-rating About What We Expected

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • John K.
  • Northlake, TX
  • January 28, 2020

Overall, the home has turned out to be about what we expected. There were several frustrations in the home building process; most notably, the kitchen we were promised turned out to be the result of an incorrect drawing, making it impossible to build as shown. This caused a 2-week setback and a major reworking of the kitchen that resulted in other issues. We now have a dysfunctional dishwasher that is drilled to the floor instead of on legs, which means that in order to repair it, we will inevitably need to have our kitchen floors torn up in the coming weeks. Our lawn has been described by our service manager as “in really bad shape” and stated that he is getting a bid to have the entire yard “reworked.” As with any new home, ours has its share of problems. The aforementioned, grouting issues, chipped sinks, painting eyesores, etc. Overall, it is a beautiful home that looks as we had hoped cosmetically. Hoping to get these larger issues resolved efficiently, and the service manager has been very helpful to that end so far. I understand that not all KHov customers can say the same about their service manager, so I count ourselves lucky for that. ... More

K. Hovnanian® Homes responded:
Good morning John - thank you for taking the time to provide feedback on your homebuilding experience. We are disappointed to read that you are experiencing some issues and invite you to email us at customercare@khov.com with your information if you find that you need further assistance. Thank you! khovnanianhomes ... More

star-rating The construction process was very difficult

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Cecilia V.
  • Celina, TX
  • February 11, 2020

During the construction, the general contractor was changed 4 times. We had issues with the constitution and was very difficult to get a response. The sales person and contractor were not coordinated. We didn't have the opportunity to get a predrywall inspection. We tried getting a meeting with someone higher than them, but no one made themselves available to hear about the issues and concerns we were having. ... More

star-rating Okay.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 5

Responsiveness star-rating 2

  • Edgar R.
  • Richardson, TX
  • December 03, 2019

Very friendly people although it’s best to have everything in writing! Overall the house is great, minor quality issues in building and they will respond eventually, patience is key working with them. At the end of the day, we are happy but bumpy road to get there. ... More

star-rating Smart homes that aren’t smart

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Roanoke, TX
  • October 02, 2019

House is great but add on smart package and you aren’t being smart. A total waste of money and time spent in having to chase what you paid for. Months later and still not working nor complete with no estimated completion date given. I would suggest if you want a smart home you do it through an outside party. After care is hit and miss. Twice we have waited home for our punch list items to be completed with no shows. Totally disorganized and very disappointing. ... More

star-rating Disappointing

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Anonymous
  • Roanoke, TX
  • July 16, 2020

We moved in a month ago and have had numerous issues. Two electrical problems, one where the fire alarms weren't wired. Our AC has been out twice and then was also not wrapped so blowing into the attic. Our backyard doesn't drain properly. One of the drains on our sinks had been kicked and knocked off so water was draining onto the floor. Cabinets missing chunks, fence falling off, back door not catching. All was fixed but response times were terrible especially for AC and most of the companies that came out to fix things left a mess and/or showed up way outside of the scheduled time window causing me to miss work. Everyone super kind people but very disappointed with so many things wrong in a brand new house in a month. Have worked to make things right. ... More

K. Hovnanian® Homes responded:
Good morning! Thank you for taking time to provide feedback, we are very sorry to hear that you are disappointed. We have passed your comments along to local representatives for their review. khovnanianhomes ... More

star-rating Poor service

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Paul C.
  • Roanoke, TX
  • October 01, 2020

I would not build with K Hovanian. Did not consider this a best in class experience. Buying the largest floor plan they offer,i expected more than what was offered. It was after I started having issues that I went o line n saw the bad reviews. I should hv checked. ... More

K. Hovnanian® Homes responded:
Good morning Paul - thank you for providing feedback on your recent experience. We are sorry to hear about the poor service, and have sent your comments to local representatives for review. khovnanianhomes ... More