K. Hovnanian® Homes Reviews in Houston, TX

The process with the mortgage lender was flawless. They were amazing and everything was super smooth and easy. The building process and our sales agent however were awful. We were initially sent to look at the house we built due to the fact that it had large closets, because we have 4 daughters and desperately needed closet space. Come to find out, they ended up taking in a very large portion of one closet due to HVAC which was not like that in the model home, that was was showed to us as their selling point. Secondly, we had to have inspectors out twice to go over issues that needed to be corrected. We were completely ignored when we would bring anything to attention that needed to be addressed. There was a poor excuse for everything. Huge gaps behind the window trim where you could see through into the house that we had ti fight to get fixed. Trash in the pex lines. I was told if it caused a problem later on I could feel free to cut the dry wall out and repair it! Numerous places with cracked hardi plank, drip edges not installed correctly, front door knob doesn’t work, numerous places where they had to go back in and cut huge pieces of dry wall out because the tradesmen weren’t scheduled in a correct timeline. The dry wall guys dry walled over all plumbing and then the plumber had to come back and cut numerous holes to find the plumbing. Also had to cut out our shower wall tile because they tiled over the plumbing and had no access to it. The amount of backtracking was ridiculous. Had to close on our house with missing appliances. No suite refrigerator, microwave or dishwasher. The kitchen dishwasher was defective and flooded our kitchen the same day we moved in. Took another month to finally get a dishwasher in the kitchen. A month after closing to get any appliances at all in the suite. Not to mention they kept coming to install them and bringing broken appliances and waking up my baby every time, as that room is the babies room. They ended up bringing one appliance that was the wrong color and doesn’t match the rest. We were never offered any type of compensation for their short falling or inconvenience to us. When we realized we were never offered grass, we inquired about it and initially we were told to purchase it separately because it would be thousands cheaper than purchasing from KHOV. That was false when we got the quotes the same day that we asked the sales agent about grass. So then we told her we wanted to purchase from KHOV. We were then told it was too late to purchase. Telling us it would be thousands more was her way of trying to cover up her mistake. After some back and forth she agreed to an addendum to add grass. My yard was left with and ungodly amount of razor blades, trash and nails. This was supposed to be a wonderful experience for my family and it was anything but that. My kids can’t even play in our own yard without shoes because of rusty nails and trash. KHOV has really gone down hill. They are quantity over quality and take zero pride in their work. It’s absurd to pay 400k for a home that was built so poorly and the employees have zero pride in their work. I would definitely not recommend KHOV to anyone. ... More

Electrical issues that should never have existed. Master bedroom very hard to cool. Paint drops everywhere on floors.

Our home buying experience with KHov has been terrible. We paid over $500k for a home that looks like it was built by amateurs. We expected far more quality for the price paid. Regardless of “spec level”, we paid over $500K for our home. The workmanship and quality is awful. I wish I could rewind time and get my money back. My only hope is that the warranty team will fix it and make it right. Our building managers were completely terrible. Non-responsive and full of lies and excuses. I will never refer anyone I know to KHov. I would not want them to experience what we did. Bottom line, we got screwed! ... More

KHOV lived up to their high reputation!

Received great service when trying to find a home and also after we closed for a few issues we had.

Overall experience was awesome. It was above and beyond of our expectations as first time Home Buyers. So Grateful for everything as the end result is exactly what our Dream House was. We love our new abode and so proud to say the you all made it possible. Highly recommended to all future Home Buyers.

Excellent home buying experience! It was a pleasure working with Iman and the rest of the KHOV team. Iman was very professional and went out of her way to accommodate our requests and got us the best deal possible. I will recommended Iman and KHOV to all my friends and family.

Bad. never again, these guys are amateurs.

My experience had it's ups and downs but the team that I worked with was amazing. They listened to my concerns and addressed all of them.

Good service and great job

We loved receive consistent updates and always knowing what was going on with the house.

I don’t know how Gilbert, my sales consultant, and Mikey, the construction manager, could have made my experience of buying a newly built home any better. The two of them worked very well together and went well beyond my expectations. They are the gold standard in my book. Oh, and what a well-built home I now have! Thanks K. Hovnanian...

The house buying process was smooth and easy from the beginning. Damaris was very helpful and knowledgeable. The building quality seems to be excellent, the construction manager Maurizio is outstanding, always on time, friendly, professional, he really knows what he's doing! K. Hovnanian was the right choice for us and I hope I don't need to change my review in the future (but I don't think so...)

If you’re looking in a residential development and see a K Hovnanian model just skip it and go to either the competition or to another neighborhood. The quality of workmanship is abysmal. Everyone involved will assure you that your home will be ready for your closing date and then drop the news on you the day before that it won’t be ready but that they will have everything done in a few days. It won’t be ready. It will drag on for weeks and months. The moment they get paid all urgency is gone. You’re no longer a priority. Your home isn’t a priority. The people doing the work are trash. The K Hov people are okay but just buy another home. ... More

Would love to have a more knowledgeable and helpful sales associate, with customer service skills on hand.

Everyone as a whole did a great job with getting me to the finish line.

The whole process was exceptional. Our 1st time to buy a new house and every level of the process was met with prompt and friendly service. We could not have asked for a better experience. Very professional at all time and friendly as well. Peter was a rock star and helped us out throughout the process. Jodi was very patient with all of our questions and very friendly and professional. Jeremy is very good about listening to our needs and accommodating us as he can. I would recommend K.Hovnanian to anyone as they are very professional and an excellent group to work with. Thank you for making our dream come true and providing a friendly family environment. ... More

Cisco was always very responsive with any issues we had and always willing to explain any obstacles with our build.

Excellent service in all aspect. Staff go extra miles to help customers even after closing.

Mrs. Theary was Classy and Detailed..very Professional and Knowledgeable. I appreciate her southern hospitality and kindness. She was very helpful in the process,patient and considerate. I Love her Spiritus and energy.

I’ve rated overall as a 3, i so believe this could have been done better. i hear “sorry about that” over and over during this purchase process. Haley did a good job but again “sorry” was quick in her lips. i would have rather heard an explanation as to why rather then a simple “sorry”. overall she did a good job, it wasn’t her doing the work she was just the face of the purchase. since i’ve moved in, i’m still awaiting touch up paint, repair of broken cabinets, repair of a leaking ac coil. now i’ve just found where the tile guy washed grout down the shower drain. i’ll have to have a plumber come in to try and clean this out as the shower drain is very slow. on all of the things i’m waiting on your team gives me “sorry we are waiting on……”. just gets frustrating. we have moved in and are trying to make this home ours, will be happen when the last of the khov things are complete. again, haley our salesperson did a great job, all of the issues were beyond her control. ... More

Communication during the process from the construction manager could have been a lot better.

I am glad that I chose KHOV as my first home.

Any questions or concerns addressed right away

Smooth and easy. The staff was very courteous and professional.