K. Hovnanian® Homes Reviews in Houston, TX

Quality - Most of the materials used are not that reliable and below are some of major one's we found there is room for improvement; Kitchen: The cabinets had irregular dull finishes and it was brought up several times prior to closing and post closing. The reasons given by builder was about natural wood grain finish. I suspect that they have used sub-standard product to get the house completed and did not care about buyers purchasing due to market demand. We have noticed cracks on the upper frame and needs to be addressed by builder. Pre-wiring: This is major mess. The marketing team stated the house is pre-wired. But this has a lot of underlying issues. The wires do not terminate to control panel/mother board for security companies to hookup the uplink. The builder or the contractor who installed pre-wiring have no idea. The whole house pre-wiring is useless and we were forced to go with wireless sensors. Its a total waste of money. Bathroom: The bath tub had many chips and scratches. It was addressed several times and company walked in to fix issues. The real problem is if the scratches are on the bottom surface of the tub the scratches or chips cannot be fixed. Therefore, leaving the tub in poor cosmetic condition. The scratches on top of the tub was fixed but the repairs performed are noticeable. Exterior, The bricks had several chips not sure if it was during installation. But, the contractor could have taken care or discarded the bricks which had chips rather than installing. Builder was not able to fix the issues either. Backyard: The sloping was messed up and yard has noticeable dips to collect water. It was noted in inspection report. The pooling of water is persistent for 48 hours. The builder has been notified. Not sure, if this will be addressed. Trustworthiness- Recommend to talk to there upper management to get issues raised. There are prompt in responding. Value- Its a fair price for what we received. Builder is not setup to transfer benefits to customer. They just want to sell. I have had better experience with other builders. There is a lot of improvement which needs to be worked. Anytime, I would recommend trying out other builders besides K Hovnanian if you are buying house in same community. I did that mistake and my personnel take away is to explore other builders. Responsiveness - They respond on-time but issues do not eventually get sorted out the way customer requires it. I do not expect 100% but at least 70% issue fixed will satisfy any customer. ... More

I like the structure and the landscaping

Veronica is awesome and helped the process be quick and easy along with the builder Javier.

I would never again trust a KHOV home, the build quality is poor, the home is seeing so many issues, and in general the neighborhood consensus matches my issues.

The house is well built for track type build - they have a lot of detail in their builds. Their plans are good for older folks like us as well as first home buyers. The use of K. Hovnanian Mortgage was relatively easy as compared to other mortgages I have taken in the past. I would buy another KHov home. Nice job KHov all around....

Great job from all involved

Very helpful and very quick turnaround.

They know how to treat people and make you feel like family !

My experience was a smooth process with the exception of some hiccups from the Sales Counselor Pros:: Temporary Solution:Rectified situation regarding backyard by mailing seeds for grass growth to my address. Cons: Used Condescending Language which was offensive. I am a military veteran and she expressed from her experience most veterans would not get approved for a certain loan amount amount thus exceeding A mortgage amount. I was shocked and appalled. Then she proceeded to ask me about my annual salary. I thought it was quite distasteful and unprofessional. I would recommend that she educates herself regarding veterans and not placing stereotypical connotations regarding whether or not veterans can purchase homes within their affordability. Jumping to conclusions that veterans dont make a decent salary to purchase homes that she may deem out of their financial bracket is unacceptable. ... More

The entire process from signing the contract to closing date was good. The communication with the sales person, construction manager was very good. Hired a private inspector to review to 3 stages of construction and his opinion of construction quality was much better than many builders. Any issues that came up were resolved in a timely manner. But the biggest issue i had was network cabling for home network. The electricians pulled cat6 data cable. They used electrical boxes instead of low voltage boxes in the wall. The cut the cables in the wiring closet with only 30 inches exposed. The even pulled one data cable i paid for and them removed it when sheetrock was installed. They would not allow me to hire my own cabling contractor. The result was i had to rip most of it out and do it myself after closing. I do "IT" support from home and need a reliable home network. Building out a wired home network would have been much easier during framing but was not allowed to do so. Other than the home network problem the outcome of the overall build was pretty good due to the weekly verification of work and communication and initiated with sales and the construction manager. ... More

Everybody was on top of things and very helpful. It was a great experience as a new home buyer. Highly recommended especially with the help of Karen and Paul

Gary and Adrian were very helpful and accommodating. Great experience overall.

Sam & Shelby were phenomenal to work with, Shelby was very informative and extremely patient, She went above and beyond to make sure experience was great. Explained things well and was prompt with any issues or concerns we had. Sam was very down to earth and easy to work with. He went above and beyond to make sure house was built within timeframe and addressed any concerns we had. The community is decent and no qualms there,

As a realtor, I have dealt with many home builders and none of my experiences have been as pleasant as this one! I purchased a home that was set to close in 28 days and even with all of the shortages and delays, it was done in 26! Cisco and Keith did a great job at communicating and went above and beyond on making us feel comfortable! I will definitely be recommending KHov and the team in Midtown Park to friends and clients!

We would come and look at our house every weekend. We were really impressed of the way they worked so hard to build our home in four months. Enjoying our new home.

We worked with Adrian, Shelby and Sam and they were really nice to work with. They were professional, insightful and very caring. They were thorough about each step and communicative throughout the process, they would resolve issues in a timely manner. They were also really friendly. The house itself is really nice, the craftmanship is nicely done and the timing of the construction was reasonable.

Customer service (from sales to contractor) is exceptional. We were guided throughout the whole process. Excellent communication channels. Details were given in emails without delays. We have the pleasure to work with Ms. Karen (our sales rep.) and Mr. Paul (our contractor). Both are nice and patient with all our inquiries. Even after closing, they reached out to make sure things are settled. Special thanks to our contractor Mr. Paul who would advise on our inquiries after closing (within the same day!!) Overall a splendid experience!

My experience with K. Hovnanian has been outstanding from the beginning. Adrian showed me floor plans that I wanted to see, based on what I told him I was looking for in a home. Then, he ended up delivering more than I knew I wanted by pointing out a building site that in the end turned out to be ideal! Throughout the building process Adrian and Construction Manager Terence were responsive to my inquiries, addressed my concerns, and in the end delivered my beautiful home. I made a great decision in trusting Adrian in helping me get into my new home.

The builder is very fast on fixing things you need fix in the house before you move And a wonderful sales person

K. Hovnanian is a superb builder. The products used were chosen and put together with the epitome of quality. I would recommend K. Hovnanian to anyone looking to build a home. I am overly pleased. Thank you

It was a great experience so far. I would recommend K. Hovnanian to my friends and family.

Sales team was great, once moved in I had issues with sheet rock cracking 3 times so far and just the little things missing like a screw in a light fixture, no shower rods upstairs, also no anchor in wall for the toilet paper holder. The teams responsiveness to these issues was very fast and they take care of the issues.

Response to repairs and answering questions

Honestly can’t describe. I love the community and enjoyed the whole process overall. Some stuff needed to be fixed and the guy got on it right away like if it never existed to be wrong in the first place

The entire process went well