K. Hovnanian® Homes Reviews in Houston, TX

I had a great experience with the construction team, sales team and love, love, love my house!

Was smooth and flawless from their side. From sales to closing to warranty items

Everything from the offer, to working with the loan officer, to closing, to move in was a great experience and everything went smoothly. Stevie, the agent at the property, Jennifer with KHAM, and the construction manager Kendrick have all been top notch.

Excellent homes and great neighborhood

The entire process was amazing and everyone that we dealt with was extremely professional, courteous & helpful. The home itself was very high quality with only 2-3 very minor issues that were quickly resolved. I would highly recommend buying a home from K Hovnanian!!

Not much to say - overall a pleasant experience with everyone involved - I have and would recommend your homes to friends and family

We ran into many issues with KHOV throughout the building process. To start, the sales rep that we had was very new and didn't really know what she was doing. Every question we asked was never able to be answered by her, she was always having to go to the senior sales rep which just prolonged the process and sometimes made things lost in translation. And when we asked to be changed to the senior rep so that we didn't have all this confusion, we were told we couldn't. Another big issue with a freshman sales rep was that she neglected to inform us that their "free incentives" were tied to using their lender. We didn't learn this information until after we had already signed paperwork to start building, and payed partial structural change cost and earnest money that we would have lost. The reason this was a big deal was because their lender wouldn't give us the going interest rate the day we locked in the financing. They quoted me a whole .5% higher. When we told them we would then use a different lender who could get me the true going rate, that's when they started informing me that I would lose the incentive cash, the money towards closing cost, and the title fee if I didn't go with them along with a $500 per day fee if we didn't close in time. When it came to the actual home building, they clearly use contractors that do not care one bit about this being someone's home. Every time we did a walkthrough, we would find issues that weren't there before, but some new craft came in and messed up already completed work. A lot of this stuff was fixed after the blue tape walkthrough, but added a lot more stress to the process than necessary. The tile work also was a big issue. We ended up finding 15 cracked tiles that got installed. All were clearly cracked in the same spot, but were installed anyway as if the people laying it never bothered to check over it. Then, on top of the grout lines being very thick and sloppy (outright missing in areas in the showers, uneven and dried on top on the floor tiles), they don't seal any of it. This may not seem like a big deal to everyone but when you have 2100sqft of tile throughout the house along with tiled showers and tub, mostly containing light colored tile, it really becomes one. All others I had talked to about their new homes by other builders said that all their tile came sealed already. It took 3 people, 8 hours, to do this before we could actually move stuff in. Other issues we had, some were fixed and some were missed but finding them along the way were, sloppy caulking inside and out, texturing issues, paint and texture on most of the electrical faceplates, uneven reveals on most of the door frames, hung our sliding barn doors very uneven, scratches on the garage doors, and others I'm sure I'm forgetting. We still are glad we bought this home because we love the location and the neighborhood, but like my review title states, I would not recommend KHOV to build your new home. ... More

The K. Hovnanian team are extremely helpful and provided necessary information from the start of my purchase process to the end. The met my needs and responded to my request promptly at all times. The quality of the building is top notch, I had great value for my investment and I was extremely confident and trusted my Sales Agent Theary. The team's level of professionalism is highly impressive.

Since the house sat unoccupied for a minute, the grass behind died. They replaced the back grass but didn't replace the grass infant and behind. House was fine but I moved in with horrible grass. Called and messaged the construction manager a couple of times after he promised to replace the side grass but hasn't. Even the front grass didn't look attractive at all. Now I am stuck with dead grass on the sides of my house and horrible grass in front. Sales guy was the best tho.

- Quality - The quality of the materials used is great, the execution of installation at least in my case, was rushed and therefore substandard. They are still contacting me to finish duct blaster testing (I've been living in my home for 45 days) which should have been completed prior to my move in. They demanded that we close no later than a specific date but they didn't finish construction until just a few days before closing. Only allowing a few days for the walk through to be completed. On top of that they keep hassling you about giving them 5 stars on this rating. Stop asking and earn it. - Value- That being said I believe the value was there, definitely a good purchase. Not 5 stars because of the rushed work and the subsequent work requests I've had to put in and make time for them to fix. - Trustworthiness - 'At least they tell you they're cheap in some areas' Lighting for example, I was told by them that pretty much all of my lights would have to be replaced soon. I expected them to last at least a year. Nope, nearly all of my exterior lights and about 1/3 of my interior lights have either burnt out, dimmed significantly or are flickering. Since they were very upfront about that among other things, they get nearly full points for trustworthiness. Two reasons for 4 stars instead of 5. 1. They demanded earnest money to close by a specific date. No problem. Only that they did not finish building until three days prior to the last day we could close without incurring fees. The walk though and final walk though were just 1 day apart! 2. We were lied to during the selling about gaps on the underside of the fence. Probably just a misunderstanding (I don't think it was malicious) between what sales thinks construction can/will do. - Responsiveness - It's slow. I expect it to be slow. I don't expect a business to prioritize warranty issues. I put in a request to fix a door and it took a week to get a reply. Therefore, a 4 star 'okay' rating. They respond and resolve issues without much fuss but it's not a 5 star response. All that being said, I want to shout out an all-star that they have working for them. Robert. The construction manager has been super honest and very helpful, he was given a nearly impossible timeline and has been working tirelessly to assist us. He alone is why my rating is not significantly lower. If I was just rating him, then I would give him 5 stars all around! ... More

The sales team had little to no communication, all people involved were lazy and not willing to address issues in a timely manner if at all. No important details were communicated to the buyer

Very nice home. All were very responsive and helpful.

Everyone was helpful from start to finish

The square footage you get for the price is great.

The team we worked with Josh and Rick from Khov were helpful in their navigation during the purchasing and building process. We are very happy with our purchase and look forward to many years head in our new home.

Thanks jackie and bannon helped me build the beautiful home.

Highly recommended, especially if George is the builder

Good overall experience. All team members very attentive and responsive. Have had few issues with the home but all have been addressed.

Everyone from the sales consultant, to the construction manager, to the loan officer was absolutely AMAZING!! KHov is the way to go!!!

Addressed the things I ask to be touched up and focused on. Quick to respond and very accomodating.

Quality home, easy build process, courteous, knowledgeable and professional team. Very positive home-buying experience.

Very wonderful communication. Straight forward purchasing process. All the builder employees were great to work with every step of the way. Highly recommend.

Thank you. Well done job

The quality and craftsmanship of the home is elegant and extraordinary. My family and I are please with our new home and the Sales staff was excellent to work with,

Construction manager and sales rep did a great job, they care about their customers.