K. Hovnanian® Homes

star-rating (1042 reviews in all areas)

What Homeowners Have to Say About K. Hovnanian® Homes in Houston

Read the 245 homeowner reviews of K. Hovnanian® Homes's new homes in the Houston area. Houston homeowners rated K. Hovnanian® Homes an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.6 out of 5 stars
in the Houston area

star-rating

245 Reviews - 33 Communities

5 ★(186)

4 ★(32)

3 ★(12)

2 ★(10)

1 ★(5)

Quality 4.6

Trustworthiness 4.7

Value 4.7

Responsiveness 4.7

star-rating K. Hovnanian® Homes - Check everything before you move in

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Pasadena, TX
  • July 21, 2020

Check everything before you move in

star-rating AC unit too small.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Phillip S.
  • Hockley, TX
  • July 18, 2020

AC unit too small for home.

star-rating Reveiw Feedback

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Scott G.
  • Houston, TX
  • February 01, 2020

Great team to work with both sales and construction management. Issues were addressed and resolved quickly.

star-rating Quality of some of the craftsman ship was disappointing..

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Randall W.
  • Crosby, TX
  • December 05, 2019

I was disappointed with quality of craftsmanship (especially the masons bricklayers). Katrina and Buddy w/ KHovnanian have been great dealing with other then the poor masons poor craftmanship my experience been great.

star-rating Finishing details.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Richmond, TX
  • November 06, 2019

After settling in to our new home we have notice more little issues with finishings. Between excess spackle around ceiling lights to a rough area on the hand rail for the stairs. It has been the little things we have noticed now. Just the fit and finish we thought was great at first is not the best. They have been quick to respond and fix any issue we reported. They care that we are happy with our home. ... More

star-rating Well built home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Jose P.
  • Richmond, TX
  • October 22, 2019

For the most part, we are very happy with our new K. Hovnanian home (so far). We had some minor repair issues that were addressed in a timely manner once I contacted the warranty service team. They were really good and responded very quickly. Overall, the workmanship was very good although I wish that full plywood sheathing should have been done all the way around the house, not just the front and back. My only other slight disappointment is the kitchen appliances that came standard with the house. K. Hovnanian could have put some that are slightly better. We plan to upgrade them in the next couple of years. Our experience with our salesperson Karen was awesome! She's the best! She was extremely helpful and always answered all our questions or got the answer for us if she did not know. She was very professional and always friendly. Thank you Karen! ... More

star-rating Excellent work.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Duy T.
  • Houston, TX
  • October 13, 2019

My house turned out great. I hired a private inspector and only minor cosmetic issues were reported. Carlos frequently updated me with the progress of the construction and was very informative. I'm grateful for his advises. Jacob was very responsive to service requests after closing of the home. My only issue was with the loan officers. I don't know if this is normal but the final closing amount was not provided to me until the day before closing and that resulted payment not received on time. ... More

star-rating Beautiful new home, but for the price, could be better.

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Yaritza B.
  • Mont Belvieu, TX
  • July 07, 2020

Looooove our new home! But it seems that the builders cut way too many corners or don’t pay attention to detail. Many cosmetic flaws are very noticeable even to our visitors. Our fence was falling apart when we moved in. Khov was quick to fix which is good! But since the area where I purchased my khov home prices homes high, I would think they put in more supervision to each home that is built. Walk throughs are not enough. ... More

star-rating Feedback for 2607 Quiet Brook Ln

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 5

Responsiveness star-rating 4

  • Randolph W.
  • Richmond, TX
  • April 28, 2020

Overall, this was a very good home-buying experience for us. The contractual language in the earnest money contract was vague and this created a misunderstanding. I believe this has been corrected.

star-rating Happy to be home!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Jennifer H.
  • Houston, TX
  • January 23, 2020

Shelby did a good job after having to replace a previous salesperson who initially handled my home purchase. She listened to my requests and executed what needed to be done.

star-rating K. Hovnanian® Homes - This is probably not a fair review as I have only lived in this

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Michael M.
  • Mont Belvieu, TX
  • January 17, 2020

This is probably not a fair review as I have only lived in this home for one month. I'd like to give another one in one year. As of now I would do it all over again. Besides dealing with Lois the office manager or design center.

star-rating 2nd KHOV home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Gregory M.
  • Mont Belvieu, TX
  • January 14, 2020

Took quite awhile to get started, however we only closed 1 month later than originally predicted.

star-rating Great home I'm happy with

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • OSCAR V.
  • Houston, TX
  • December 19, 2019

Great home

star-rating K. Hovanian Homes is a good builder, they could be great.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Michael M.
  • Hockley, TX
  • August 25, 2020

- Quality - The quality of the materials used is great, the execution of installation at least in my case, was rushed and therefore substandard. They are still contacting me to finish duct blaster testing (I've been living in my home for 45 days) which should have been completed prior to my move in. They demanded that we close no later than a specific date but they didn't finish construction until just a few days before closing. Only allowing a few days for the walk through to be completed. On top of that they keep hassling you about giving them 5 stars on this rating. Stop asking and earn it. - Value- That being said I believe the value was there, definitely a good purchase. Not 5 stars because of the rushed work and the subsequent work requests I've had to put in and make time for them to fix. - Trustworthiness - 'At least they tell you they're cheap in some areas' Lighting for example, I was told by them that pretty much all of my lights would have to be replaced soon. I expected them to last at least a year. Nope, nearly all of my exterior lights and about 1/3 of my interior lights have either burnt out, dimmed significantly or are flickering. Since they were very upfront about that among other things, they get nearly full points for trustworthiness. Two reasons for 4 stars instead of 5. 1. They demanded earnest money to close by a specific date. No problem. Only that they did not finish building until three days prior to the last day we could close without incurring fees. The walk though and final walk though were just 1 day apart! 2. We were lied to during the selling about gaps on the underside of the fence. Probably just a misunderstanding (I don't think it was malicious) between what sales thinks construction can/will do. - Responsiveness - It's slow. I expect it to be slow. I don't expect a business to prioritize warranty issues. I put in a request to fix a door and it took a week to get a reply. Therefore, a 4 star 'okay' rating. They respond and resolve issues without much fuss but it's not a 5 star response. All that being said, I want to shout out an all-star that they have working for them. Robert. The construction manager has been super honest and very helpful, he was given a nearly impossible timeline and has been working tirelessly to assist us. He alone is why my rating is not significantly lower. If I was just rating him, then I would give him 5 stars all around! ... More

star-rating Fairly Happy

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Travis M.
  • Alvin, TX
  • July 07, 2020

Some of the workmanship was less than par ( Paint & Tile). Some of the promises such as adding more flooring and step up to 2nd level in the attic was never performed. Sloppy concrete on brick, cracked concrete in the garage step. Other than those items were fairly happy with everything. ... More

star-rating K. Hovnanian® Homes - Overall the experience was great from the salesman to the KHOV

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Jaime P.
  • Pasadena, TX
  • May 28, 2020

Overall the experience was great from the salesman to the KHOV account management. The only issue I have is the finishing details were rushed.

star-rating inventory buy

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Quynhlan N.
  • Richmond, TX
  • May 26, 2020

This is my first time buying an inventory home. I was sad that since it was fully built I could not go back and add or change out for things I wanted. Over all the home is well build. Builder is responsive to service call within the first month of moving in. ... More

star-rating Good, but needs work.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • League City, TX
  • March 10, 2020

The key to Westwood is Brandi in sales. The weak point in Westwood is Brent in the building process. Brandi sets just a great platform for Khov and tries to maintain the balance and clean up brent’s messes. He needs to be retrained, take a time management class or be able to do what he says he will, when he says, which is few and far in between. Nice guy, but not trustworthy and gives homeowners an uneasy feeling when making the biggest purchase of their life. Please fix the issue and try to resolve at the lowest level. Brandi works too hard in Westwood to be destroyed by Brent’s actions. ... More

star-rating Review of KHOV Home Buying Process

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Katy, TX
  • July 08, 2020

The real estate agent Greg was great. Although, we have experienced many calls to Matt to have the contractors fix our floor/countertop/master shower. Matt the construction manager is attentive to our questions and requests. KHOV Mortgage was not the same story. ... More

star-rating K. Hovnanian® Homes - Make sure you understand that when they tell you that you have

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Gerald G.
  • Mont Belvieu, TX
  • January 21, 2020

Make sure you understand that when they tell you that you have x values in upgrades that they are going to add that to your final sale price. Nothing is free.

star-rating Everything was great except for our salesman

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Jr., G.
  • Pasadena, TX
  • June 02, 2020

Salesman was not up front about easement or telephone wires, told me I could fit a pool but quotes from pool companies stated that I couldn’t due to size of easement.

star-rating Good but not great

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Richmond, TX
  • January 22, 2020

Overall the sales price was nice. Professionalism and manners of staff not so great. They do not replace appliances or major fixtures in home even if needing to be replaced.

star-rating Great home - avoid the finance company

Quality star-rating 5

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 4

  • Christopher R.
  • Houston, TX
  • December 16, 2019

Love the home and the workmanship - Finance company not so great on rates. You can do better, by shopping the loan. Do not lock in with them, until you are sure on rates.

star-rating End result was good, but there's always room for improvement

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 2

Responsiveness star-rating 5

  • Steven B.
  • Dickinson, TX
  • June 10, 2020

This was my first new build so I'm not sure what the norm is. With that said, I wasn't blown away with my experience. I'm happy with my home and I was pleased with the end result but it took a lot of back and forth to get it there. The most impressive part of the experience was after I closed. I had an emergency situation and Jay was there for me. That meant a lot. The only real negative was the preliminary final walk. I think we all learned from that experience. As the title stated, there's always room for improvement. ... More

star-rating Little to no attention to detail

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Kenneth T.
  • Alvin, TX
  • November 12, 2019

A lot of issues with the construction, quality and operation of materials. The company seems very scatter brained and unorganized. The house seems like it was rushed without caring for the homeowner, hardly been in the house for six weeks and have had a plethora of issues. Had to submit two warranty claims before I was contacted. Failure to pay attention to details, simple things like leaving the gas line off, not installing strike plates on door frames. Sconces are missed bolt covers, looks tacky. Garage door off tracks, no light cover in bathroom for over a month. Still hasn’t touched up Sheetrock in laundry room after repairing the wall. A lot of contractors that are hired take 2-3 days to finish a job that takes a few hours. Often leave jobs unfinished, at least 10+ problems within the first month. No insulation on water hose spouts, which was on the list at walk through. Doors were installed incorrectly in media room and then a bad sheet rock job was done after repair. Areas of paint left not touched up. Probably would suggest people look at reviews for other companies before considering KHov ... More

K. Hovnanian® Homes responded:
Good morning Ken - thank you for providing feedback on your recent homebuilding experience. We are very sorry to hear that you are unhappy with the quality of materials used in your new home and have had to place multiple warranty calls. If you continue to have issues please feel free to contact us at customercare@khov.com and we can pass along to the appropriate representatives in your area. Thanks! khovnanianhomes ... More