K. Hovnanian's® Four Seasons Reviews in Phoenix Mesa, AZ

Sales team was awesome, building supervisor was absolutely perfect ,price was fair warranty after possession needs a lot of work.

Yes, we have recommended several people to your company.

Home needs to be better inspected before closing for defects. Poor quality control. Far too many items for adjustment and repair that should have been taken care of prior to closing.

Short cuts and low quality materials. Flat paint used throughout the house. No insulation on interior walls. Fresh air return that makes a TERRIBLE noise even with the slightest of wind. Even though there is a higher quality unit to use, the will not replace it.

We love our new KHOV house! Our sales rep was amazing and made the purchase seamless. Our on site team spent a lot of time with us showing us all the high tech features and how to use them. I would highly recommend KHOV as a high end builder. Their follow up is top notch and their home warranty portal is easy to navigate. Overall five stars.

Steve, Alan, and Zane (Construction Managers) were and have been excellent to work with. Very responsive, detail oriented, and pleasant to work with. Smooth resolutions to all issues!

For a brand new build it has a lot to be desired of wherever the builder could cut corners they did. It's the first time I had to put $30,000 our of mt own pocket to fix what the builder didn't do properly. One huge selling point was buyer owned solar by Sunnova unfortunately that company has announced it will not be able to go on as a going concern and will be filing bankruptcy. We were sold a 25 warranty on these solar panels we have no idea who will service them now. The HVAC system is cheap, the bathroom fixtures are cheap plastic there are too many things to go into here. Save yourself time money and aggravation buy preowned and stay away from KHOV. ... More

Many items were not corrected and I still end up dealing with warranty managers that want to fight with me to get corrections performed thru their contractors. The home is well constructed but on closing the project manager let many items slide. We are happy that the punch list is now close to being finished but this was a fight to the end! Why are Khovanian staff fighting with owner to get work done? This is a crazy and the process is flawed!

Laurie, our sales rep was very proficient and professional. She was the best part of the progress. Generally very pleased with our new home and K.Hov. The 30/60 day punch out process was not smooth until the new warranty portal was release, then things smooth out.

Several issues with trim, drywall, cabinet, countertop fit/finish issues that should have been caught before the house was handed over, but Amanda has been great on getting everything fixed as quickly as possible. Overall pretty happy with the house, very happy with KHov’s response.

We were very happy with our K.Hov home buying experience. The sales team and construction supervisor were in constant contact with us throughout the entire process. K.Hov has also been very quick to remedy any issues we have had.

Our experience purchasing the home was terrific. The process was seamless, and everyone involved was professional and efficient. However, the follow-up after the ten-day inspection was not as efficient, as we are still waiting for something to be corrected after three months. The quality of the home is excellent, and we are pleased with our decision to purchase a K Hov home.

You have to make yourself a priority with the home warranty department and continually bother them to schedule appointments The contract was poorly written, and also contradicted itself when highlighted the conflicting terms nothing was done Quality of materials is quite disappointing for example, the flat walls, air conditioning unit vents and surprising how many problems at close where things were not working such as the garage door electrical lights, master bathroom, drain exterior drain and my names were highlighted in the punch list. They were still not addressed with two weeks to go till close. ... More

It was great there were a few things I didn’t know about Arizona laws . But it worked out in the end. You can’t move in until the home is registered in your name at the county. The get back to you to correct things in the home, after you move in are none existent, been here 5 mouths and still haven’t contacted us.

Our purchase experience with KHOV was great. Since then, we've struggled with getting warranty work completed and completed with quality. The subcontractor work was not high quality. Interior painting was terrible, many spots just primed and not painted from ceiling to walls, bathrooms, etc. Warranty work after the fact with painting and patch work has been poor. Our air conditioner has been worked on three times for faulty parts including putting in 4-1/2 lbs of refrigerant. The thermostats were wired to the wrong sensors causing the A/C to run constantly and only one room cooled down. The glass shower door was cut-in wrong, wrong hardware and then when they tried to fix it, the door shattered requiring them to order a new one and install. Seems like small stuff, but when you buy a new home you expect a quality of workmanship. We did not get that. ... More

The #Warranty team is top-notch anytime I have a problem I fill out a request and they are back at me within 24 to 48 hours and the problem is fixed within 2 to 3 days the building manager Mike is also top-notch five stars for always helping me out and stopping by even when the project is done and asking if I need anything

We love the home overall. Not crazy about the interior paint. It's hard to clean. We wish some of the cosmetic issues with paint, stucco etc could be addressed prior to the 10 month mark. Diana was great as we purchased the home. Mike and Brett have been terrific in addressing issues and tying up loose ends especially 30-45 days after we moved in. I would rate their responsiveness and dependability as a 5 and Anthony's as a 1. That's how I get to an overall rating of "3" above. The house is well constructed and the neighborhood is beautiful.

A number of small defects, which were handled promptly after bringing them to the attention of KHOV

Diana and Bret keep a tight schedule and our home finished 2 months ahead of the original estimate. Anthony jas picked up on the warranty issues and is quick, attentive to detail, and manages the contractors almost effortlessly.

Everyone was available and responsive throughout my new home purchase experience.

I’ve never had a better experience with a home builder. Having built before I was ready for timelines to change and for problems to take time to be resolved, but Kelly Nelson and Mike Dugan proved me wrong at every turn. They communicated every step of the way and followed through with any concerns. We love our new home!

The term "production home" is thrown around and should be heeded as a warning. Every K HOV employee we encountered from sales through build and warranty were great people. Unfortunately they work for a company that leaves them to the task of having to make excuses for generally poor quality build workmanship. Look at the walls carefully. They try to tell you it's a "textured finish", but anyone who has ever done drywall will quickly recognize compound that was applied and never sanded. When the late-day sun hits it we want to cry. We paid a ridiculous amount to upgrade our kitchen cabinets and have them painted white. What we got are cabinet doors a different shade of white than drawer fronts. My wife and I are both retired CEOs and we're shocked by KHOV's response. They don't stand behind the product they sell, but rather put you in a direct dispute with their supplier trying to remove themselves from the situation. Any other company in business would ensure things were made whole with THEIR customer before dealing with quality issues directly between themselves and their supplier. They've drug the fight out for almost 4 months to the point that we're doing what they hoped we would, in our exhaustion paying thousands out of pocket to just get the cabinets repainted so we can ... More

Follow up with warranty manager poor!!! Very disappointed.

We definitely recommend Hovnanian homes. The floor plans are very functional and the style and design elements are beautiful.

We had the most amazing salesperson! Kelly walked us through every step of the process! We were told it would be 9 months for our build and the house was done a bit early. The communication throughout the process was very professional. Loved the weekly phone calls and pictures. We were out of state buyers and felt informed every step of the way. We have been in our home a bit over two months and couldn’t be happier. Choose K-Hov for your next home and you won’t be disappointed. The quality is top notch! I have gotten so many compliments on the finishes I hot to choose at the design center. I love that I had so many options! ... More