K. Hovnanian's® Four Seasons Reviews

We were fortunate to find a Hovnanian house already built and ready to move in. We didn't have to play the waiting game. The house is lovely and room sizes are perfect for our needs. The color scheme is workable, and we love the amount of light in the house. We will enjoy making it our own.

Overall, I believe the home buying experience was good. I believe, thus far, that K. Hovnanian is a trustworthy company to do business with. The sales personnel were very good and very responsive to questions and the disbursement of information. We predominantly worked with one particular individual and she was very good and very helpful as we had a lot of questions both before we decided to build and after we had put down a deposit to build. The design center person was also very helpful and informative and was easy to work with. There were some issues that we were a bit disappointed with...we believe that the workmanship that was demonstrated in the models that we viewed, both on site and at another site, was much better than our finished house. There are a lot of finishing issues that we believe could have been much better. As far as the responsiveness to issues, the jury is still out on that one. There have been a few things that have needed to be addressed and they service line has not been all that responsive. In addition, we were supposed to receive a login to be able to report issues to the service center within 30 days of us settling on our home...we have not seen that yet and it has been past the 30 days. ... More

The buikding process was much faster then we expected from contract signing to close ~ 6 months.

It starts with the Sales Personnel Mrs. Barbera. She was always available whenever we had a question from start to finish even when she wasn't working. That experience was so valuable to us because we never purchased a newly built home. We were told that we can visit at any time during the building process, but make her aware of those times because it may not be safe for us to enter during certain phases of the construction. We really enjoy our home and it is coming together with my wife's fabulous design capabilities.

At the meeting to review your new home a folder giving information about how to care for your new home and warranties would have been appreciated.

We did not know that we had to finish landscaping until we moved in.

The Covid virus outbreak precluded us from having a physical walk through inspection which would have probably taken care of a lot of things we had to discover ourselves. As such I do not blame K. Hovnanian for this. They did the best they can. Drew and Eban were very professional and responsive to questions. I was a little disappointed by the sloppy way the fire box in the fireplace was installed crooked. I'm still waiting for that to be corrected. My biggest concern is the sod lawn. It's the most lumpy, poorly laid sod I've ever seen to the point it is dangerous to walk across without fear of twisting your ankle. It's full of clover and large gaps. It will hopefully fill in eventually, but the sod in the models looks great. ... More

Every one I deal with during the building process were always very knowledgeable and courtesy. I am very happy with the workmanship and quality of the home.

We are extremely pleased with the finishing of our new home. Patience is certainly needed when dealing with a brand new community. Living with the noise, mess and inconvenience of heavy machinery operating continuously takes all our patience. It would be nice to receive some kind of weekly update notification. Communication is vital and keeps our impatience in check. We were unprepared not being able to access any of our yard while the grading continues but like seeing the progress.

Positive experience

KHov is very responsive to any issues you may have and keeps you informed during the building process.

Landscaping I think you could do a lot better for the money that I paid the front yard is very sad

There were things in the process that were very good and other things that could be improved upon. 1. Mike is a good sales rep for KHov. He was always accessible. Got back quickly with answers to my questions. He was very helpful when I asked for his opinion on my areas of concerns. Plus he has a great personality to deal with all people he meets. 2. My design person was great. She helped me a great deal in choosing things that matched my wishes and budget. She even scheduled me for a pre-consultation meeting to answer some questions that I had already. I thought if I got my answers ahead of time the design meeting for options would go much more smoothly and they did. 3. Brent my builder was the best. Customer service, quality, responsiveness, great with people were better than I was expecting. Don't lose Brent. 4. Closing went well. Improvement in the Process should include the following: 1. A preliminary consultation at the design center should be promoted. Honestly, if I didn't have the preliminary meeting with Meghan I might have walked away. I needed to see the products and visualize the choices and 1 meeting would not make it for me. Since I'm across country I wouldn't want to make a lot of trips. 2. I was most uncomfortable not having someone just represent me exclusively during the sales and closing. I almost walked away. Made me very uncomfortable ... More

Multiple items needed repair after move in. Master bedroom vent fan was not even hooked up to an electrical source. This was missed during the first walkthrough inspection. Repair contractors are not available to come in to conduct repair during weekend. My husband and I had to take a couple of days off work to meet their schedule. I was told by the repair facilitator that the contractors would call in first prior to showing up to my house but none of the 3 contractors ever called. Up to this time, there is still 1 open item that has not been addressed. However, customer service of warranty repairs is great. ... More

Cheap quality facilities(commodes, tub basins,lighting) Not thoughtful with design (placement of outlets, natural gas connection, spickets)

House is very good

The buying experience was very good, with very helpful and friendly people. Now that we have been living here a few months, several issues have arisen which are quite disappointing. First, there is no HVAC vent in the bedroom portion of the primary bedroom, and also very little air coming from the vent in the sitting room. (The model we looked at had both of these vents, and in working order). Apparently, the bedroom vent only exists in the 4th floor units, which was never mentioned to us at all. Second, our entire building was never hardwired with Ethernet cable after being told during the buying process that it would be. Lastly, one of the things that intrigued us about the community is that there was a beach here. At least that is what a couple of the banners indicated when driving down Four Seasons Boulevard (which remain in place today). Come to find out there is no beach. All in all, we do truly enjoy living here, however there are a few items about which we felt misled and/or were conveniently forgotten. ... More

My sales consultant was very knowledgeable and helpful in helping me purchase my home and went above and beyond with the closing of the property.

Our new home is beautiful but don't look too closely at the way it was built. The design had to have been done by a very tall man, with ceiling-high cabinetry and an oven that is almost impossible to reach. The paint is watered-down builder's quality. Thank goodness for the "fix it" department, because they do their best to make everything right. The buying process, if you overlook the lending process, went very smoothly.

When we met with sales team we felt good and a very positive process, while the house was being built we could see the work and that process was very open and consistent. Now that we are in the house we have had some issues but the team reacts quickly. My final comments are beautiful home but I would suggest to improve for future home buyers you should look at some other subcontractors, allow more quality upgrades, and have better cleaning crew when you turn house over to buyer.

you a lot for the value of your home however, quality of workmanship lacks for what you pay for

The purchase process went very well, the sales team was great. My wife and I are enjoying the house and community. There is an issue with our front step concrete landing. Trying to get a solution to this problem has been a difficult process. The customer service team is telling me that the soil settling under the concrete landing that caused a major 1/4” diagonal crack was caused by erosion and that the repair is the owners responsibility. This problem started after being in the house for about three weeks. The battle with this continues and I hope that this review goes up the leadership chain where someone will make the decision to schedule the repair. KHOV claims that total customer satisfaction is paramount to their success. The objective here should be to strive for that satisfaction. ... More

Many items were not corrected and I still end up dealing with warranty managers that want to fight with me to get corrections performed thru their contractors. The home is well constructed but on closing the project manager let many items slide. We are happy that the punch list is now close to being finished but this was a fight to the end! Why are Khovanian staff fighting with owner to get work done? This is a crazy and the process is flawed!

Poor workmanship. The houses are built so fast, I’ve had many issues, the materials used seem cheap. Nothing special about the house. KHOV had been very responsive to fixing all the issues but during the building process not willing to change or add simple things.

Love our new home and community. One major negative. Hot water system is very poor. 2 and a half minutes to get hot water to the master bath. Froze up during recent freeze and had to get our own plumber because Warrenty couldn't get someone to help us immediately.