K. Hovnanian's® Four Seasons Reviews

We did not know that we had to finish landscaping until we moved in.

The Covid virus outbreak precluded us from having a physical walk through inspection which would have probably taken care of a lot of things we had to discover ourselves. As such I do not blame K. Hovnanian for this. They did the best they can. Drew and Eban were very professional and responsive to questions. I was a little disappointed by the sloppy way the fire box in the fireplace was installed crooked. I'm still waiting for that to be corrected. My biggest concern is the sod lawn. It's the most lumpy, poorly laid sod I've ever seen to the point it is dangerous to walk across without fear of twisting your ankle. It's full of clover and large gaps. It will hopefully fill in eventually, but the sod in the models looks great. ... More

Every one I deal with during the building process were always very knowledgeable and courtesy. I am very happy with the workmanship and quality of the home.

We are extremely pleased with the finishing of our new home. Patience is certainly needed when dealing with a brand new community. Living with the noise, mess and inconvenience of heavy machinery operating continuously takes all our patience. It would be nice to receive some kind of weekly update notification. Communication is vital and keeps our impatience in check. We were unprepared not being able to access any of our yard while the grading continues but like seeing the progress.

Positive experience

KHov is very responsive to any issues you may have and keeps you informed during the building process.

Landscaping I think you could do a lot better for the money that I paid the front yard is very sad

There were things in the process that were very good and other things that could be improved upon. 1. Mike is a good sales rep for KHov. He was always accessible. Got back quickly with answers to my questions. He was very helpful when I asked for his opinion on my areas of concerns. Plus he has a great personality to deal with all people he meets. 2. My design person was great. She helped me a great deal in choosing things that matched my wishes and budget. She even scheduled me for a pre-consultation meeting to answer some questions that I had already. I thought if I got my answers ahead of time the design meeting for options would go much more smoothly and they did. 3. Brent my builder was the best. Customer service, quality, responsiveness, great with people were better than I was expecting. Don't lose Brent. 4. Closing went well. Improvement in the Process should include the following: 1. A preliminary consultation at the design center should be promoted. Honestly, if I didn't have the preliminary meeting with Meghan I might have walked away. I needed to see the products and visualize the choices and 1 meeting would not make it for me. Since I'm across country I wouldn't want to make a lot of trips. 2. I was most uncomfortable not having someone just represent me exclusively during the sales and closing. I almost walked away. Made me very uncomfortable ... More

Multiple items needed repair after move in. Master bedroom vent fan was not even hooked up to an electrical source. This was missed during the first walkthrough inspection. Repair contractors are not available to come in to conduct repair during weekend. My husband and I had to take a couple of days off work to meet their schedule. I was told by the repair facilitator that the contractors would call in first prior to showing up to my house but none of the 3 contractors ever called. Up to this time, there is still 1 open item that has not been addressed. However, customer service of warranty repairs is great. ... More

Cheap quality facilities(commodes, tub basins,lighting) Not thoughtful with design (placement of outlets, natural gas connection, spickets)

House is very good

The buying experience was very good, with very helpful and friendly people. Now that we have been living here a few months, several issues have arisen which are quite disappointing. First, there is no HVAC vent in the bedroom portion of the primary bedroom, and also very little air coming from the vent in the sitting room. (The model we looked at had both of these vents, and in working order). Apparently, the bedroom vent only exists in the 4th floor units, which was never mentioned to us at all. Second, our entire building was never hardwired with Ethernet cable after being told during the buying process that it would be. Lastly, one of the things that intrigued us about the community is that there was a beach here. At least that is what a couple of the banners indicated when driving down Four Seasons Boulevard (which remain in place today). Come to find out there is no beach. All in all, we do truly enjoy living here, however there are a few items about which we felt misled and/or were conveniently forgotten. ... More

My sales consultant was very knowledgeable and helpful in helping me purchase my home and went above and beyond with the closing of the property.

Our new home is beautiful but don't look too closely at the way it was built. The design had to have been done by a very tall man, with ceiling-high cabinetry and an oven that is almost impossible to reach. The paint is watered-down builder's quality. Thank goodness for the "fix it" department, because they do their best to make everything right. The buying process, if you overlook the lending process, went very smoothly.

When we met with sales team we felt good and a very positive process, while the house was being built we could see the work and that process was very open and consistent. Now that we are in the house we have had some issues but the team reacts quickly. My final comments are beautiful home but I would suggest to improve for future home buyers you should look at some other subcontractors, allow more quality upgrades, and have better cleaning crew when you turn house over to buyer.

you a lot for the value of your home however, quality of workmanship lacks for what you pay for

The purchase process went very well, the sales team was great. My wife and I are enjoying the house and community. There is an issue with our front step concrete landing. Trying to get a solution to this problem has been a difficult process. The customer service team is telling me that the soil settling under the concrete landing that caused a major 1/4” diagonal crack was caused by erosion and that the repair is the owners responsibility. This problem started after being in the house for about three weeks. The battle with this continues and I hope that this review goes up the leadership chain where someone will make the decision to schedule the repair. KHOV claims that total customer satisfaction is paramount to their success. The objective here should be to strive for that satisfaction. ... More

Many items were not corrected and I still end up dealing with warranty managers that want to fight with me to get corrections performed thru their contractors. The home is well constructed but on closing the project manager let many items slide. We are happy that the punch list is now close to being finished but this was a fight to the end! Why are Khovanian staff fighting with owner to get work done? This is a crazy and the process is flawed!

Poor workmanship. The houses are built so fast, I’ve had many issues, the materials used seem cheap. Nothing special about the house. KHOV had been very responsive to fixing all the issues but during the building process not willing to change or add simple things.

Love our new home and community. One major negative. Hot water system is very poor. 2 and a half minutes to get hot water to the master bath. Froze up during recent freeze and had to get our own plumber because Warrenty couldn't get someone to help us immediately.

Laurie, our sales rep was very proficient and professional. She was the best part of the progress. Generally very pleased with our new home and K.Hov. The 30/60 day punch out process was not smooth until the new warranty portal was release, then things smooth out.

Biggest disappointment is they sell you on all these that they offer but turns out not to be true.

We will know more after the warranty work is done

I have been in the business for 45 years and some of the finishes are among the worst I have seen. The caulking and painting were and are horrrendous. Hovnanian needs to screen its subcontractors better. They have both on every possible surface in the home. I have no issues with the construction team as well as the sales team. They both were very responsive to our needs and requests. Overall I like how the home was built and the majority of the materials used but not how they were treated by the painting contractor on site. We were expecting a much more professional job, considering the cost paid for the home. I will do the repairs and fixes myself when it comes time for the yearly punch list. ... More

It was great there were a few things I didn’t know about Arizona laws . But it worked out in the end. You can’t move in until the home is registered in your name at the county. The get back to you to correct things in the home, after you move in are none existent, been here 5 mouths and still haven’t contacted us.