K. Hovnanian's® Four Seasons Reviews

Trustworthiness 1 star is for their finace company only! Without our abuse we received for financing the overall experience would be 5 stars. Huge mistake choosing Hovnanian American Mortgage to save 35,000 in building costs. Quoted 10 year mortgage at 5.6% and weeks before closing got call saying that’s expired and the best we can do is 20 years at 8,25 820+ credit score and 70% down. Then they delayed our closing to the day before Thanksgiving because we opened a Costco card and put down 1500 extra interest that we earned while waiting for closing. Had to cancel family plans for Thanksgiving, reschedule movers, deliveries and contractors. Buyer beware if you use their financing option. They sold the loan within 30 days. Right there speaks volumes. The rudest people I ever dealt with The buying and construction experience was superb. ... More

My home is lovely and well-made. If I stayed within the 4 walls, I might feel more positive overall. However, there is a huge building campaign going on and the beauty of the property is being sliced up into an army of small homes. This was not apparent to me in the artist rendering of the property when I was looking at the property. Construction trash is blown around and there are discarded bottles and trash on the grounds. I loved the birds and natural beauty of the water and grasses, but there is no way to get out to the water unless one walks all the way to the clubhouse. The wildlife that used to live here are pushed back. The buildings are overlit and overheated and homeowners pick up that expense in HOA dues. I am planning my departure, ... More

All the people at K Hovanian Homes are wonderful. Unfortunately the build quality is not. The Sales Person, Loan Manager and Project Manager have all been extremely helpful and friendly, and approached our interactions with a personal touch. The designers have created floor plans that are creative and livable, and maximize the use of space. However the contractors let this team down, with numerous examples of sloppy work, poor quality and unprofessional finishing, particularly with concrete, drywall, painting, tiling and finish work. I have to keep reminding myself that these are cookie-cutter homes that are built down to a price rather than up to a standard. I realize each contract is probably awarded to the lowest bid, and contractors want to be in and out of each home as quickly as possible, with minimum time, minimum cost and maximum profit. It appears that construction speed and volume are prioritized over quality. Other mass produced products such as consumer goods, cars, electronics and appliances focus on quality and customer satisfaction. These homes are priced at the premium end of the market where quality and attention to detail should be expected, but both are missing in the initial build. The Project Manager has been diligent in getting contractors back to correct and re-work areas of concern, but this is time consuming and frustrating. I would recommend KHov for their people and floor plan designs. But pay close attention to build quality as the home is being constructed and hopefully you can address issues before moving in. ... More

Walk-through with building staff was excellent. Sales team needs to be better. They wanted everything to be for their convenience, not mine. They misspelled my name and members were on travel so there were delays. I felt rushed.

When we bought our home, we asked to have a tub. Was told it was stand alone. Then sales person said, "No, I never said that; its a garden tub." Garden tubs went out in the 90's! Window over tub is oversized and looks out directly into my neighbor's living room window. Design flaw? I asked to have it changed; this is way before the build started. Was told I couldn't. Shower is a step down. Sweep on bottom of shower door doesn't allow for a floor mat so we come out of shower dripping wet and have to pivot over to floor mat. Elderly and unstable folks as they age stepping down into a shower doesn't seem safe. Another design flaw? I guess Hovnanian never heard of zero entry showers! Garage floor has a lip on it; tripping hazard as my neighbor can attest to that. She fell when she first moved in and had severe bruising. No idea why concrete is poured this way. We have put requests in regarding yard: weeds, drainage issues and uneven when walking to the point I've almost twisted my ankle and debris, rocks, construction materials all in the grass. They told me they already sprayed for weeds, never addressed drainage issues or uneven grading. Never completed several items we found during our walkthrough. We put requests in for warranty issues, one of which our back door is not hung properly and you can see daylight coming in. Still waiting. When we went to the Design Center for our finishes, our selections were very limited which was also very frustrating. We wound up taking their bottom of the line on everything and have been upgrading ourselves. ... More

We recently purchased our new home, and while we were initially excited, the experience dealing with the exterior issues has been extremely disappointing. Just before we moved in, the builder planted the trees and laid the grass in front of our home. Shortly after, one of the trees completely fell over and was literally lying on the ground. I contacted the builder, and they did come out to straighten it, but since July, that tree has died. I’ve submitted multiple requests to have it replaced, but nothing has been done. On top of that, the two trees in our front yard were planted less than four feet apart, which makes no sense. We were told they would be repositioned farther apart, yet that has never happened. The dead tree is still there months later, and no one has followed up to fix or replace it. To make matters worse, our sprinkler system has been leaking underground, causing constant flooding on one side of our home. My husband has reached out numerous times to get this repaired, and still, there’s been no resolution. Overall, the lack of response and follow-through has been extremely frustrating. We expected better quality and service for a new home, but instead, we’ve been left with ongoing exterior problems and no accountability from the builder. Joanne and Philip 324 Quiet Cove Trail ... More

Sales representative was courteous, knowledgeable and professional. The finance representative was courteous, knowledgeable and professional. Whomever is responsible to punch list the home ( in my opinion ) should look at the finished product as if they were the customer. There are numerous amateur and less than professional examples of the workmanship in this home 1) a) as soon as you enter the home you can easily see that the barn door at the den is not parallel to the wall and when you view it from the front view you can see that the barn door hardware is improperly installed. b) The millwork spacer used to hold the barn door guide is constructed from scrap material and appears amateur in workmanship at best c) the rollers hangers on the den barn door are improperly installed. Another example of amateur workmanship. 2)Checking the plank flooring it was littered with tiny paint specs on all plank style flooring throughout the house and most of it is still there. b. As you make your way into the living area the plank flooring appears to appear cupped at many of the but joints in the plank flooring. Moving into the kitchen,There is a tiny dent in the top left corner of the microwave . 3)Checking out the guest bath, a)the light fixture is not centered on the mirror .b)there is a crack in the finish of the tub. C)The tub drain is already broken and the tub or shower has not been used. d)the tub appeared not cleaned on move in day 4) regarding the windows ,In our purchase order there is a line Blinds whole house but there were blinds only installed in the living room and master bedroomwith only 5 of 9 window blinds installed. 5) Moving into the master bedroom, a)the barn door that we ordered at a cost of $2,900 is also improperly installed but functional. ( the hardware is not square on the $2900 barn door.b)In the master shower, the no curb design is a bad idea because shower water does not stay in the shower and there is a trip /slip hazard upon leaving the shower. c) there is a broken tile and missing grout the shower floor tile d) The drawers in the vanity do not fully close flush with face of the cabinet as designed. e) there is a crack in at least one tile in the master bath f) there is a permanent stain in at least one tile in the master bathroom. 6) the fence a) the stain on the fence poorly applied and there are runs in the finish.b) there are gaps in the fence and the top is not properly secured in places 7) a) the driveway is not wide enough to get in and out of vehicle on the passenger side without stumbling into the poorly designed and sloppily installed landscaping..b) the lack of a pre installed walkway from the front yard to the backyard leaving dirt for the homeowner to navigate through is also a trip hazard and a hazard for homeowners of whom a large percentage of homeowners are elderly or disabled. At some point point a need for a wider driveway to facilitate the use of a walker or wheelchair. Remember this is where seniors live. Why were the driveways not designed to accommodate wheelchairs and walkers ? 8) the system by which a homeowner has available to submit a plan for walkway improvements is not streamlined for quick approvals making living and waiting anxious and stressed. 9) landscape is poorly designed and poorly installed. Who gives seniors low thorny plants to keep maintained. Yes I would love to share my experience with potential buyers in this neighborhood. I personally don’t appreciate the way seniors are treated in this neighborhood. If no street parking is permitted then why are the streets littered with parked vehicles overnight and 24/7 I challenge you to publish this review. ... More

I was having a great experience with KHOV until I saw the depth of the pool. Its 3 feet all the way around. The pool is embarrassing, not only to the homeowners but also to KHOV. It hurts their brand and casts a black mark against them as a reputable builder. I hope it was a big mistake and that they will correct the pool depth. It is hard to understand, who at KHOV, thought it would be a good idea to do a bait and switch and build a kiddy pool for homeowners over 55 years of age. Someone should be held accountable. KHOV should tell the homeowners that they will correct the problem at some point. I believe their future sale are in jeopardy. I am very disappointed because until I saw the pool, I was very happy with everything else. My review would have been five stars all around if not for the pool debacle. ... More

I believe the home builders are too rushed to complete the house and over look items that are not finished correctly. Also, I feel that too may issues are told that it's home owners maintenance! A brand new house should not have home owners maintenance within less then a year of a purchase. The people you employ do the best of their capabilities.

This is the 3rd house my husband and I have built and unfortunately it was not the best experience. K.Hov skips way too many corners and doesn't pay attention to the details.

The buying experience was very poor as our Salesperson was not knowledgeable or proactive She was just interested in the "SALE". The build was fine, but the quality check and home intro process was not handled very well A number of smaller issues which should have been identified by KHOV. Also the intro walkthrough was not as informative as expected It was rushed and mishandled

Fair materials and construction decisions.

Our new home at Four Seasons Kent Island is nice however, it took extra effort and many issues needed to be addressed. Overall quality of the house was average but below our expectations. The process described for building the house prior to buying, was a bit different then actually experienced. We were not allowed to do a pre-drywall inspection due to errors by the builders and will always wonder what might have been missed. Obviously issues with the building process. Materials used for the house were low quality. The “blue tape” operation required a whole roll of tape to point out flaws and issues with construction. Which were mostly all corrected prior to closing. Water pressure to the house is not great. Hope it doesn’t get worse as more houses are built. Selection of interior items and finishes was ok but would have liked more options and flexibility to choose between finishes. No paint options and the quality of the flat paint used iwas poor. We expected more. ... More

Sales rep and project manager were great - communicated every step of the construction and kept us informed.

Still couple of things to address.

Once you move in the common response to an issue seems to be "you should have said something before you moved in". Not sure how you are supposed to know about poor landscaping resulting in standing water until you are in the home.

The term "production home" is thrown around and should be heeded as a warning. Every K HOV employee we encountered from sales through build and warranty were great people. Unfortunately they work for a company that leaves them to the task of having to make excuses for generally poor quality build workmanship. Look at the walls carefully. They try to tell you it's a "textured finish", but anyone who has ever done drywall will quickly recognize compound that was applied and never sanded. When the late-day sun hits it we want to cry. We paid a ridiculous amount to upgrade our kitchen cabinets and have them painted white. What we got are cabinet doors a different shade of white than drawer fronts. My wife and I are both retired CEOs and we're shocked by KHOV's response. They don't stand behind the product they sell, but rather put you in a direct dispute with their supplier trying to remove themselves from the situation. Any other company in business would ensure things were made whole with THEIR customer before dealing with quality issues directly between themselves and their supplier. They've drug the fight out for almost 4 months to the point that we're doing what they hoped we would, in our exhaustion paying thousands out of pocket to just get the cabinets repainted so we can ... More

Overall we like our house. Construction unfortunately over promised and under delivered!!!!

Home is beautiful. major issues are windows, insulation overall, and hot water pressures in showers.

Took way to long from Contract to settlement

The staff in our community have been wonderful working under a lot of pressure and with many trades. For a new home we were disappointed in the quality of the workmanship we spent the first month and 1/2 having people in an out of our home fixing things that should have been done upfront. We still have one item outstanding to be addressed we paid for high-end cabinets and the installation was less than impressive. Michelle and Tim worked very hard to assist us in working on getting the trades into address our issues, but here we are with the one outstanding issue. The community will be lovely and the new home owners are great. ... More

Barbara was great. Who was the Genius decided to put the air conditioning right outside the master bedroom window brain dead

Overall very sloppy workmanship throughout

Nothing is perfect. So goes the home buying experience. Could it have been better? YES In the long run, all said and done, we are getting settled in and are happy with our purchase. They do follow up on any problems quickly and efficiently. Is the grass greener on the other side of the street? It never is.

Mortgage material required was not easy. They wanted everything yesterday but took a very long time to review. Once they reviewed the information they required an immediate response was needed. The house is fine but the trim work is not what it should be. They painted over dry wall dust on baseboards and doors.