K. Hovnanian's® Four Seasons Reviews

Been pleased so far, but only time will tell!

Frustrating experience to get to closing. Settled even though long punch list. 30 days post closing still trying to resolve punch list. Tiresome process and puts a damper on the experience with builder.

The good was the weekly emails with photos of construction progress. Although closing was delayed 1 month because of material delays, we were satisfied with how we were kept informed of the delays. We were very very disappointed in the choices and prices of upgrades offered. Upgrades were far over-priced. For example, the KHOV cost to upgrade from a GE Profile to Monogram refrigerator was $1,630, when the Monogram refrigerator actually cost $330 less if purchased from GE or at Best Buy. Upgrade costs for all appliances were at least double what the actual upgrades would cost in a store. Other upgrade costs, such as floors, were also excessive. We found we would be better off doing some of the upgrades ourselves. ... More

I love the home and the community, great home design. However, it was a painful process and we were not happy with the customer service we received throughout the organization. Went through 3 construction managers; finally got a very good one as our last one (Sal, great guy). Home has lots of imperfections/punch list items, which don't seem that important to the builder's homebuyer services staff. During walk through, they actually told us that we should not be concerned about things like missing paint, the quality of the garage finishes, and poor quality landscaping. Unfortunately, the builder seems to accept the poor quality work that is now standard among subcontractors throughout the industry. We are now waiting to see how the builder handles all of the punchlist items, and we will provide an update on this site later. ... More

We just recently moved in (November) and we wanted to let everyone know about our experience. We worked with Mike D in sales with the purchase of our house. We've been touching base with him over the years with a couple of previous visits to the Four Seasons of Cane Bay and have enjoyed our interaction with him every time. Completing the sale with him in April was no different. We came to the table with a realtor from Berkshire Hathaway (Karen T) and were happy we did. All during the process she brought up questions we wouldn't have thought of and we would whole-heartily recommend everyone buying a new home here have a realtor working for them during the process. She also performed some onsite visits for us, providing us with pictures of the progress being made. We also employed an outside inspector (Cardinal Home Inspections (Harvey L)) for both the pre-drywall and closing phases of the build. We highly recommended that you do this as well. Our build manager was David P. David went over all the additional extras we added on at the beginning of this process and checked in once a week (via phone) with a report on how things were progressing. Between his call and the pictures our realtor Karen sent us, it was exciting to hear and see the progress being made on our house. There were some delays, but given the supply issues due to Covid, it was not unexpected. Our forecasted closing date was sometime in November and that's when we were set up to close. We were set up to do a "Gold Key Orientation (GKO)" on the 15th, with the closing set up for the 19th. Besides getting to see our completed house for the first time, the GKO allowed us to develop a "punch list" for the builder to take care of items that needed to be addressed, touched up, etc. before closing. Our inspector, Harvey, also went through the house on the 12th and provided the builder a list of items he noted as well. A week after closing, I had two issues crop up. My toilet would not flush completely. I was also running my dishwasher and washer at the time. Sewer water started to flow up and out of the furnace room drain into the laundry room. That sewage then went under the baseboard and affected the laminate in my second bedroom and the hallway leading into the second bedroom. All the laminate had to be removed from the bedroom and most of the hallway by a restoration company. The rooms also had to be sanitized and dehumidified before repairs could begin. The quarter round had to be removed, replaced and repainted. The tiles in the laundry room had to be steam cleaned. Why did this happen? The plumbers who worked on my house left a test plug in my sewer line. They couldn't get it out after using it and left it there-it was just a matter of time before disaster struck. The plumber who pulled it out says he's seeing this more and more. The second problem had to do with my furnace. Whoever installed the furnace used a rubber gasket to get a PVC joint to fit. The result was condensation leaking onto the top of the furnace. The repair people who both removed the sewer plug and fixed the furnace said that whoever worked on these items was just lazy and wanted to move on to the next home. There are other things too--using painted wood doors for the back porch and office. At the prices being charged for these homes, we had hoped they would have used vinyl doors from Pella or some other company. So along with numerous paint spots needing to be cleaned up on the floor, we have also had to scrape paint off the french door windows in the office. Plus, there was quite a bit of drywall dust left on the floors, even though the house was "professionally" cleaned. We do want to be clear here-we are not faulting David, our building manager. David was always very quick to address the issues that did crop up, taking phone calls from me on the weekends and during his holiday vacation and calling his contacts during the sewage backup to try and expedite the repairs as quickly as possible. But when you see how rapidly these homes are going up, it's no wonder there are problems like these cropping up. Although there were disappointing events that happened after closing, we do want to say that we are very happy with the amenities, clubs, and activities present here at The Four Seasons at Lakes of Cane Bay. ... More

In general the workmenship was not what I expected.

We love the model options offered for this 55+ community. The variety of floor plans can suit anyone's taste. Opportunities in the workmanship were repaired prior to us moving in but since we have been in the response has been very slow when issues have been reported. Care and attention must be addressed on the overall grounds in the development.

The sales team was great. We are waiting for our cracked sink to be fixed.

The builder was very pleasant to work with, but after being in the home for over a month now, there are some major items incomplete and many poor quality items (wood trim, painting, etc.) that you notice.

Our overall experience with K Hovanian was positive, however there were many bumps in the road. The design of the home is terrific and the location / lot selection met our needs. The build process was painful – reasons explained below, but also due to the demand of materials and trades that delayed our completion date by a month. Our construction superintendent Robert did an amazing job of keeping us informed, dealing with issues as they came up and he took a personal interest in delivering a quality home. Robert was one of the best parts of this entire experience. Since we closed on our home, the post-production support process has been great. The warranty team is responsive and every issue we’ve reported – there have been a few but nothing major – has been dealt with in a timely manner. The issues we have with K Hov is with the company as a builder and their mortgage team. First, we experience a ‘’miscommunication’ with our sales rep related to the lot premium for our home, but when the same thing happens to a number of other home buyers, that is not a miscommunication – it is a strategy. K Hov is ridged and inflexible in terms of options and what can / cannot be done prior to and during the build process. Two examples – they use 25 year old technology in their in-wall internet cabling (CAT 5 versus anything better). They would not even discuss upgrading the cabling even when we offered to pay for it. They also install 50 gallon water heaters when tankless heaters are current, much more efficient technology wise and offered in less expensive homes in our area. The financial arm is another topic. We were flat out lied to during our financing process with K Hov Mortgage and our lending officer got into an argument with my wife, who has been a mortgage lender for 15 years. If it wasn’t for the meager incentives offered through their captive finance company, we would have gone with another financial firm. Finally, when we went to sign documents with their captive Title company, we met with a contract notary – no one from the Title company even said ‘hello’ – which should not have been a surprise due to their lack of responsiveness to questions before we closed. Overall we are happy with our new home - we have a beautiful house in a great location. It was much more stressful than it should have been to get to this point. Anyone who contracts with K Hov to build a new home should be prepared to deal with an inflexible builder and a terrible mortgage company. ... More

They have the main relationship with the appliances company. When there is an issue they should leverage their buying power in order to get results in a timely fashion. Two months later, we still do not have a working oven.

Employees were wonderful. House is made of inexpensive material, ex. Truss roof, no mechanical attic vent, will inevitably lcompromise the life of the roof. compressed plywood. Hot water on demand was a good feature.

We ordered a faucet that was to be turned on by motion and contain a turbo feature because the water pressure is not what it is like in the north. Well when we received the kitchen faucet that we paid close to over $700.00 for, we were told that was what we ordered. However it did NOT come with a turbo feature. We have been going back and fourth now for over 5 months with no resolve. This response has mad me very frustrated. We are now thinking of going to corporate unless this review helps our cause.

Price is good but ... shop carefully before buying.

Several Builder representatives are outstanding. Who you call for what can be unclear. Also, in some cases, too many people get involved in addressing a relatively straightforward issue.

The quality in this home is shoddy at best. We have lived here for 3 months and have had three leaks! The flashing was never put on parts of the house and garage. The shower head was installed incorrectly and not caulked sufficiently which caused a leak. The guest bathroom has a leak into the basement. The plumber is coming next week. The paint is inconsistent, some areas look as if they were not painted at all! There are cracks and areas of the wall that are not typical “house settling”. There are wires under the kitchen cabinets literally hanging down and if you touch them the light goes out.The repose time is good yet this is of little condolence given the repeated times necessary for responses. There are areas that were not caulked. I would NOT recommend KHov to anyone! In fact, I would suggest they look elsewhere. Disappointing quality to say the least. You are definitely builders who put quantity over quality. ... More

For a brand new build it has a lot to be desired of wherever the builder could cut corners they did. It's the first time I had to put $30,000 our of mt own pocket to fix what the builder didn't do properly. One huge selling point was buyer owned solar by Sunnova unfortunately that company has announced it will not be able to go on as a going concern and will be filing bankruptcy. We were sold a 25 warranty on these solar panels we have no idea who will service them now. The HVAC system is cheap, the bathroom fixtures are cheap plastic there are too many things to go into here. Save yourself time money and aggravation buy preowned and stay away from KHOV. ... More

When purchasing a brand new home, do not assume everything will be perfect just because it’s new!! Do not assume everything works like it’s supposed to work. When you do your walk-through to see if their are any issues, take all the time you need to thoroughly, in great detail, to check out everything. Flush toilets, run the water in every sink to make sure you have hot water, try the air conditioner/heat system, open and close drawers, try the garbage disposal, check the overall workmanship of windows, flooring, etc. Talk to neighbors that moved in before you to get their input on their experiences when they moved in, their input is very valuable to you as you may experience some of the same issues or you may learn something you didn’t think of considering would be an issue. Example: Paint spatter all over the floor is something you may not see until you start cleaning your floors. We experienced this issue and it’s not an easy or quick fix! Also, ask about how the solar works, what kind of water is in the area, does our new home require a water softener system which is very costly. What type of internet/tv options are available in the area. Overall, just don’t assume everything will be perfect simply because it’s a new home! ... More

Lost opportunity on a property. We were a buyer and ready to go to contract. Sales person didn't profit from this by not advising of all possible properties - build, ready-to-move-in homes. Discussion of these options left us "un-informed". Sales people should access their client and act accordingly. Know what your client wants, needs and can be worked with.

While product design is nice, it falls short on practical usability. Example: Office door top lock requires a human who is at least 7 feet tall.

Homebuying process was OK. Quality of some material is ok, some not so great. Quality of workmanship is lacking in most all areas. Electrical work is suspect. We have had 2 calls to fix electric issue with dishwasher/disposal problem and still not fixed. The outlet for the dining table light is so far off center from the table it is completely unusable. Just thrown up with no worry about the correct location - just stick it up and call it good. Paint and trim work third rate. Low bid blinds not made for the window length. I realize this is not a custom built house, but more care should be taken to get it right. Quality is not a term to be used for the product being provided. ... More

Our purchase experience with KHOV was great. Since then, we've struggled with getting warranty work completed and completed with quality. The subcontractor work was not high quality. Interior painting was terrible, many spots just primed and not painted from ceiling to walls, bathrooms, etc. Warranty work after the fact with painting and patch work has been poor. Our air conditioner has been worked on three times for faulty parts including putting in 4-1/2 lbs of refrigerant. The thermostats were wired to the wrong sensors causing the A/C to run constantly and only one room cooled down. The glass shower door was cut-in wrong, wrong hardware and then when they tried to fix it, the door shattered requiring them to order a new one and install. Seems like small stuff, but when you buy a new home you expect a quality of workmanship. We did not get that. ... More

Warranty service is sketchy so far. I have additional warranty issues but I am reluctant to report.

KHov does not stand by its product, homes. Their service orientation is zero and is more aligned with avoiding work. They are incompetent, lazy and in some instances outright lacking in truthfulness. They cannot be trusted and have no interest in the customer let alone doing what is right. Brian is especially bad and passes you to others with no sincerity. Really lazy and incompetent.

Not a lot of clarification during sales process. Final inspection much too quick with many questions and concerns left unanswered.