K. Hovnanian's® Four Seasons Reviews

K. Hovnanian's® Four Seasons responded:
Hi Gail, we're sorry to hear that your experience was less then stellar. We will pass along your comments to local management for further review.

K. Hovnanian's® Four Seasons responded:
Hi William, thank you for your feedback. We will send your comments to local management for their review.

K. Hovnanian's® Four Seasons responded:
Good morning John - thank you for providing feedback. We are sorry to see that you are waiting on some repairs to be completed, and will send your comments to the local management team for follow up.

K. Hovnanian's® Four Seasons responded:
Good morning Fred - we are sending your feedback to the appropriate local reps, thank you for providing feedback.

K. Hovnanian's® Four Seasons responded:
Hi Robert - thanks for taking time to provide feedback on your recent experience. We are sorry to hear that you are unhappy with the workmanship and that you are waiting on some repair work to be completed. We will send your comments to the local management team for follow up. Have a good day! ... More

K. Hovnanian's® Four Seasons responded:
Hi Michael - we are sending your comments to the appropriate local team members for review. Thank you for taking time to provide feedback, have a good day!

K. Hovnanian's® Four Seasons responded:
Hi Jerrold - Sorry to read that you are having quality issues and getting repair work completed. I am sending your feedback to the local management team for further review.

K. Hovnanian's® Four Seasons responded:
Good morning! Sorry to hear that you did not have a good experience, I am sending your feedback to the local team for review.

K. Hovnanian's® Four Seasons responded:
Good morning Mark - thank you for providing feedback, we have sent your response to local representatives for review. Have a good day!

K. Hovnanian's® Four Seasons responded:
Hi Michael - sorry that you are having issues getting your items repaired. Please feel free to contact us at customercare@khov.com with your details and we can send off to the appropriate local representatives. Thanks!

K. Hovnanian's® Four Seasons responded:
Hi, thank you for taking the time to leave a review. We've sent your message to local management and will respond with an update when provided. Thank you again for the review and we hope you have a great day.

K. Hovnanian's® Four Seasons responded:
Good morning! We are sending your comments to the local management team for further review, thank you for providing feedback on your experience.

K. Hovnanian's® Four Seasons responded:
Hi ,

Thank you for sharing your feedback. We’re sorry to hear that your experience so far has been frustrating, and we understand your concerns. We have already shared your comments with our local management team, who has been actively working with you since closing. Our team will continue to communicate with you regarding the lake levels and ongoing construction activity in the surrounding phases, as these factors temporarily affect water appearance during development.

We also want to acknowledge that many of the items noted after closing were addressed promptly, and our team will remain available to assist with any open concerns. We appreciate your patience as we work to provide clarity and ensure your home and community continue progressing as planned. ... More

K. Hovnanian's® Four Seasons responded:
Hi Elizabeth,

Thank you for sharing your thoughts and for your kind words about your home and community — we’re truly glad to hear you’re enjoying both.

We also want to acknowledge the challenges you experienced during the purchasing process. We understand how frustrating communication issues and changes in pricing can be, especially when making such a significant, long-term investment.

As discussed in person, you did receive a strong incentive at the time of your purchase, but we recognize that the market shift shortly after closing was understandably disappointing. We appreciate your openness during that conversation and are glad we could speak transparently about the situation.

We value your trust and are grateful for the opportunity to make things right. Should you need anything moving forward, we’re here to support you. ... More

K. Hovnanian's® Four Seasons responded:
Hi Barbara, thank you for your feedback we appreciate you taking the time out to address your concerns. We have sent your review to local management for further review and will update you with any new information we receive. Thanks again for your review and we hope you have a great day. ... More

K. Hovnanian's® Four Seasons responded:
Hi Ernie, thank you for sharing your detailed list with us. We have forwarded your comments on to our local management team for their review.

K. Hovnanian's® Four Seasons responded:
Hi Dennis - sorry to hear that you are having issues in your new home. If you would like to email us at customercare@khov.com with details we can pass along to the local homeowner service team. Thanks!

K. Hovnanian's® Four Seasons responded:
Hi Peter,

Thank you for taking the time to share your experience. We’re truly sorry to hear that the construction and communication process did not meet your expectations. We understand how important clarity, professionalism, and follow-through are during a new home build, and we regret that your experience fell short in these areas.

While we cannot change your initial impressions, we want to assure you that our team is committed to supporting you moving forward. All warrantable concerns will be addressed throughout the remainder of your warranty period, and our senior Homeowner Services staff will be closely monitoring your requests to help ensure a strong and timely resolution.

We appreciate the opportunity to continue working with you. ... More

K. Hovnanian's® Four Seasons responded:
Hi Ronald,

Thank you for taking the time to share your feedback. We’re sorry to hear about your initial experience and understand how frustrating it can be when multiple items need attention after move-in. Our records show that our team has responded promptly to each of your service requests, and only a few remaining items—related to GE—are still in progress. We’ll continue working to ensure those are completed as quickly as possible.

Regarding your inspection, your Gold Key Orientation lasted approximately an hour and a half, which is typical for a detailed walkthrough. The follow-up Gold Key Delivery is a shorter visit focused on reviewing any remaining items and providing a full warranty overview.

We appreciate your patience as we finalize the last items and remain committed to making sure your home meets the high standards we strive for. If you have any additional questions or concerns, please reach out to us at onlinereviews@khov.com. ... More

K. Hovnanian's® Four Seasons responded:
Hi ,

We’re sorry to hear about your experience and understand how stressful the closing process became, especially while you were traveling. When your original loan structure changed, we had to quickly gather updated documentation, which added pressure at a difficult time.

We’re actively working to improve how and when we collect these documents to help avoid similar challenges for future buyers. We appreciate your feedback and regret that your experience did not reflect the standards we strive for. ... More

K. Hovnanian's® Four Seasons responded:
Hi Janet,

Thank you for taking the time to leave your feedback. We're very sorry to hear that you're feeling this disappointed with your experience.

We understand your ongoing concerns regarding the HVAC system and want to assure you that we've taken your reports seriously. Our team, including our senior Homeowner Service Manager and the HVAC contractor, has visited your home multiple times to investigate the issue. While we have not been able to identify or replicate the sound you've described, we remain committed to working with you to ensure your home is performing as it should.

Your satisfaction is important to us, and we will continue to respond to your service requests with the goal of resolving any concerns you may have. ... More

K. Hovnanian's® Four Seasons responded:
Hi David, we're happy to hear that you love the community and home! We've read your review and are aware of your concerns. There were a number of service request completed throughout your time in your home and we've reached out to senior management and they are making sure that the last few service items are completed efficiently. We do apologize if there were any issues during this time as we try our best to make sure the home is in the best condition as possible. We really appreciate your patience, and we look forward solving the issue. ... More

K. Hovnanian's® Four Seasons responded:
Hi Farida, we're sorry to hear that you're disappointed with you recent homebuilding experience. We've sent your message to local management and was informed that our team had changed your sales associate and CCM per demand and was given great feedback on the move. We're aware that there was some frustration with you wanting your own electrician to do electrical work and our team denied the request.

We've reached out and have spoken to someone who lives in the home, and we were informed that you were hearing things around the community that has made you upset. We strive to provide the best quality product and will deliver your home as we complete the final lift of asphalt. Thank you again for the feedback and we look forward to working with you. ... More

K. Hovnanian's® Four Seasons responded:
Hi Joseph, we're aware that members of our team have reached out to you in regard to your concerns and we have talk to our team to ensure that we're following the construction rules. Thank you for addressing your concerns and we hope you have a great day. ... More

K. Hovnanian's® Four Seasons responded:
Hi, thank you for taking the time to provide us with your feedback. We'd love to hear the concerns you're having in depth. Feel free to reach out to us at onlinereviews@khov.com and we will try our best to assist you with anything you need. Thank you again and we hope you have a great day. ... More