KB Home Reviews in Phoenix Mesa, AZ

Customer experience, , Ioana and Paul left us in amazing hands and far exceeded expectations. We cannot be more thankful for them being on our team.

Flooring is done incorrectly and they do not want to resolve the issue.

We had a great experience from the initial purchase all the way through move-in. Our new home is beautiful, well built, and we feel we received great value for our money. The builder's team was helpful, professional, and responsive throughout the process. They did a great job keeping us informed and making the experience as smooth as possible. We are very happy with our new home and would definitely recommend this builder to anyone looking to purchase a new home.

Overall good experiences for the first time homebuyer

Good communication and honesty.

A lot of wrong or incorrect items. A lot of excises on who needs to handle and work is still unfinished

The experience of buying ur KB Home was great! They have an app that gets updated with your progress and sometimes new pictures get uploaded. There have been some issues-like our water heater had a part that wasn't working. KB fixed it within days of me letting Brandy know. I do wish that the same paint used in the kitchen and bathrooms was used throughout the home. The flat paint is probably the worst thing about our new home. Everything else is great!

It was good from start to finish. I would definitely buy a new home from ***** again.

Great overall experience through whole process.

Easy simple process

Very efficient and high quality materials and process.

After months of searching, packing, and more paperwork than I ever imagined, I was grateful to finally have my own house keys! So incredibly thankful to everyone who helped me along this journey . I loved the layout of the kitchen and the beautiful wooden floor. Thanks again.

Everything was handled from front to end. Very seamless process.

I had a very good experience

We had an amazing experience with the KB Homes team, and we’re so grateful for everyone who helped make our dream home a reality. From the very beginning, Jared (sales) was incredibly patient and knowledgeable, always taking the time to answer our questions and guide us through the process with clarity and honesty. While our home was being built—and even while we were out of the country—he went the extra mile by sending us progress photos and updates, which meant so much to us. He even took the initiative to bring in our trash and recycling bins into the garage, showing a level of care and thoughtfulness that truly stood out. Kelsey at the design center was also wonderful to work with. She helped us choose the best materials and finishes that fit our budget without compromising quality or style, making what could have been an overwhelming process feel easy and enjoyable. Tami went above and beyond to help us get our loan approved—her dedication and persistence truly made a difference. Rodney did a thorough job inspecting the home and making sure everything was in great condition, addressing repairs with care and attention to detail. And when we returned from out of the country, Brandy stepped in and helped us resolve a few minor issues quickly and efficiently, which gave us so much peace of mind. The entire team showed professionalism, responsiveness, and genuine care throughout our journey. We couldn’t have asked for a better experience. Thank you all for helping us turn our dream into a reaity! ... More

KB Home was my first choice for a . From my first visit to the show home, to the design center, to the closing, the team that I worked with provided exceptional service, and bent over backwards to honor every request I had. Linda in sales, Rayland in construction and Brandy in customer service have been amazing. Moving from out of state where you’re not able to see everything and talk to people makes it even more crucial that this team stays on top of everything. I felt that I knew everything that was going on every week right until my move-in date. After moving in of course there’s always a few little things. They are always taking care of really quickly. This is my second KB Home and I wouldn’t go with any other builder. I love the ability to customize my home to what I want, I like the smaller square footage in a one story and the locations are always great if I ever have to build again, KB Home is my first choice ... More

Good location and value for the price

I know these are cookie cutter homes that are thrown together in less than a few months and I understand things won't be perfect but for the price I paid for the house I would argue the craftsmanship should've been better. Other than that I'm happy to be an homeowner!

Everyone was great to work with, plenty of communication and if I needed anything everyone was willing to help!

We have not had any issues at this time.

Everyone within the team at KB Homes we dealt with were all so responsive to all our questions throughout the whole process. So knowledgeable and helpful. I will be buying another KB home in the future! Great experience.

KB was easy to work with, there was great communication throughout the process. The sales rep was giving me weekly updates with pictures, that was very helpful. Of the 3 builders in the development this is by far the best one. The best floorplans and the best lots. I say KB is highly recommended!

What a great neighborhood and new neighbors could not be more pleased. The building experience was right on time for our move.

Great experience from start to finish

Everything seemed great when I first moved in but after a few days I noticed a lot of discrepancies in my home. I had a leak in my sink since the builder failed to check for any leaks, a conduit was missing from my bedroom and overall I was not happy with how long it takes to the warranty person to come and check everything out. I was promised a top of the line home and that was not given to me.