I have a number of things that are wrong with the house and KBHome has yet to schedule anyone to fix items even though they have come by my house several times.

KB Home responded:
Hello Marisa, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – James

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

KB Home - I would not recommend KB homes to anyone.

Anonymous
Verified HomeBuyer
July 14, 2020
Buckeye, AZ

I would not recommend KB homes to anyone.

KB Home responded:
Hi, I'm very sorry for any frustration. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into any concerns. -Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Constantly aggravated

Lawrence S.
Verified HomeBuyer
November 30, 2019
Surprise, AZ

Check your build daily the contractors hired are unskilled labor

KB Home responded:
Hi Lawrence, I'm very sorry that you're disappointed with your experience. Please email us at CustomerRelations@kbhome.com with your information and we will ensure a representative reaches out to you as soon as possible. Best wishes -Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Would not recommend nor would ever buy again. Looking to sell already.

Norman B.
Verified HomeBuyer
November 05, 2019
Gold Canyon, AZ

My New House was made a mess of by negligent contractors who sprayed my garage side of the house with cement on my dark brown paint. They covered my side garage door with cement which has all been reported at 30 days. Nothing has been done. So now KB is negligent for not getting it fixed. Tarps were not used and it is a mess.

KB Home responded:
Hi Norman, we're sorry for any frustration with your garage. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Would never recommend kB and wish we never bought.

Herbert F.
Verified HomeBuyer
June 29, 2019
Gold Canyon, AZ

Bad workmanship, bad quality, warranty very slow and bad all situations poor. Sold kB loan after paid off and mr cooper threatening almost every day. Very bad experience with kB. Wish never bought one. Floor Ames’s since poor workmanship, slow to take care of that. Irrigation system does not work properly, not even giving us a new one. Spent over $6000 on backyard but they don’t care. All about bottom line with kB.

KB Home responded:
Hi Herbert, We're sorry for any frustration with your home. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. – Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Go anywhere else for a new home!

Anonymous
Verified HomeBuyer
December 20, 2018
San Tan Valley, AZ

I still have stuff that needs to be fixed from our ten-day walk-through and before we even moved into our home, We have been in our home for over a month. Our closing date continued to get pushed back because of KB’scontinued negligence . When we moved in they forgot an inspection so we had no insulation in our home till they figured out they messed up. Their communication skills are absolutely right, we had no idea who we were supposed to contact when one of their employees moved onto a different company. Nobody attempted to call or contact or let us know anything that was going on during ...

KB Home responded:
Hi, Raul, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Lynn

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Display

KB Home Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About KB Home.

KB Home

Customer Reviews

KB Home - I have a number of things that are wrong with the house and KBHome

KB Home - I would not recommend KB homes to anyone.

Constantly aggravated

Would not recommend nor would ever buy again. Looking to sell already.

Would never recommend kB and wish we never bought.

Go anywhere else for a new home!