KB Home Reviews in Phoenix Mesa, AZ

Make sure you look for Ed. He gives the best attention to detail and quality customer service and listens to your needs and desires when customizing your house. Sometimes I felt he was my realtor. You don't find many great people like Ed these days in the real estate world. The quality of the build of certain things in the house overall was good. There are some things that could use improvement such as better door handles for example but overall combined together it was a very good experience with sales and the neighborhood.

We got a lot of emails for other buyers from the loan people.

KB has been great to work with. From the sales office to the PMs. Everyone has been very helpful and attentive.

It was wonderful working with kb homes.

Definitely probably one of the worst experiences I’ve ever dealt with, not a first time home buying process that I felt I’ve received/deserved. Cheap materials, lack of communication, no follow up, rushed process, items not completed, & I have questions to this day that still aren’t being answered or addressed. I would never purchase another home from this builder.

Trisha and Ed were amazing to work with. After we moved in is when we noticed craftsmanship issues and just the overall quality of work is not what I would say meets standards. We started to get issues fixed then that halted and we haven't heard back from anyone. The person who did our walk through said since it's after 30 days he can no longer help us and we needed to continue the process with Brandi, who has yet to return our call. Needless to say the sales office is amazing but the rest has fallen short.

Great experience. I’d refer KB to anyone considering a new build.

Everyone from the start till the end were patience, professional and very informative! Thank you.

Awesome sales team who guided every step of the way. Loan team also checked in every two weeks if anything was needed. Great experience and would recommend

Okay I have to say I Love my Loan Originator I cannot begin to explain how she helped change my life I met her because the first Loan Originator I was working with wasn't trying to service my needs with purchasing a KB Home he was more concerned about me signing not concerns about me not trying to spend more than can Afford or pay a month for my mortgage monthly .when first Speaking with Second Originator she apologize for the first Loan Originator and said I'm here now how I assist you she listen to my concerns about not purchasing more than I can afford and how much wanted to pay for a mortgage monthly So she gave me a list of things that I would need to do to meet this criteria. From cleaning up my credit so my scores would rise to not spending any monies on anything other than food and shelter S I promised to do as she instructed and now I'm a Proud owner a KB Home is . So to Her Thanks Again You are truly outstanding. And Thanks KBHS! CONSTRUCTION STAFF: ... More

I have had a good home buying experience for my first time buying a home. Jaime has been great at fixing any issues that have come up or getting back to me in a timely manner.

Anyone who buys a home through KB at Maricopa needs to work with Tricia. Ed is great too but I had the opportunity to meet with and work with Tricia. She was very comforting, made every step of the way a great experience. She listened to my needs and concerns. She followed up with me. She is an absolute gem!!

This was a very satisfying experience I recommend everyone to purchase from KBHomes.

Quite honestly, our experience was a good one. Everything happened extremely quick! From Brad at the sales office, to Nick coming through with the loans. We are so happy with our beautiful home

Overall a great home buying experience from start to finish.

Great experience so far!!

I'm a first time homeowner and so the process was all new - it's not an easy thing to build a home and the superintendents that I worked with were the best. Extremely high level of detail and care which I appreciate and enjoy now that I have moved in!

Some issues was not resolved before we move to the house specially the cleaning of the house. The person In charge did not do his best to resolve the problem.

With the right team, my entire experience would have been amazing. Unfortunately the combination I had wasn’t as good. The major issue was internal miscommunication from KB side. Some wished smooth transition and experience towards customer, but at some point the link breaks and messages do not translate as intended. While working with external partners everything went well. Overall, I think experience will vary based on individual and teams assigned to ones case.

I closed on my house Nov 10, 2022. Turned in a issues list approx Nov 20, 2022 and it is Dec 27, 2022 and no call from service care department yet. I did have trouble with front doorknob and one bedroom doorknob and the construction lead came and repaired it (but it needed to be fixed again (on the list) but it's been so long a family member fit it.

The entire process of selecting, building, and finally moving in went well. KB Homes really does take customer service and communication seriously.

Jacquie in the sales office was great. She took the bull by the horns on everything from pricing to touch up after the sale to make sure we were taken care of.

kb home very good company and very good employees

KB updated us every single step of the way! Any question we might have had was immediately addressed. From the job Superintendents Robert and Thomas to our loan officer and processor (Doug and Jacki) everything was smooth sailing.

The Kb team was amazing for first time home buyers like myself made me feel comfortable through the process !