KB Home Reviews in Phoenix Mesa, AZ

From the initial contact with Reed in the sales office to our walk thru and consultation with Justin the construction manager we were very impressed with the consistent contact they maintained with us through the process. We had no regrets buying a home through KB Homes !!

Issues that were address at the beginning have not been fixed. I get told dates and still no one comes out. Would be nice to at least get an update.

This is my first home purchase and I have been so pleased with the outcome and process. My first experience with KB at the Entrada Del Oro location was with Reed. Reed took the time to show me everything, he was patient and listened to my situation and found a way for everything to work. My loan office Ioana was also fantastic, she took care of me and guided me through everything and made the process stress free and coached me along the way. Lastly the contractor Justin has been AMAZING since I walked the home and got into the home he took care of everything and didn’t skip a beat. I’m so happy with my purchase and wouldn’t change a thing. Shout out to all three of the people in this message, they really delivered and made me a happy KB home buyer. ... More

A whole lot hasn’t been done and haven’t gotten a response, house wasn’t finished when I moved in and every time I ask when something will be done I don’t get a definitive answer.

I will say getting in contact with Susan and the other ladies was awesome! They were very helpful and responsive. Whenever I had an issue I knew I could give her a call and the team would help right away. I will say the house itself is great, there were a few hiccups on the building of the home. Overall experience was great!

The home buying with KB finance was great. The problems found before closing were fixed in a timely manner. The only minus it took longer than expected 3 months longer. I realize there were delays with weather and vendors. It’s a beautiful home though and I would recommend a KB home For the workmanship and pricing.

Just know what materials are being used in kitchen, cabinets, roofing underlayment. They are builders and may have a great home, or just an average home. It depends on what was picked for the build.

Overall, the buying experience was pretty good. The salesperson was great and we got lucky with a good (but busy) construction manager. Timeliness to fix issues is decent for the most part (except the big projects and contracted companies like windows/cabinets). Still waiting on a lot to get finished and do feel like nothing from the New Home Orientation Walkthrough was actually addressed for the final walkthrough (just couldn't delay closing so needed to accept it as is-terrible position to put people in). Still unhappy about my driveway which had large cracks on every pad except the one they had already replaced and doesn't match - my driveway within the first month on my new build $400k home looks like Frankenstein and is such a huge eyesore, only thing I absolutely HATE about this house. The walls are THIN, like drywall anchors just go straight through so good luck hanging anything unless you're lucky enough to find a stud. I was told they're 16", but have found most are 24"-28" unless it's an exterior wall & definitely not thrilled about that. The rounded corners buckle as soon as they're barely hit, so be VERY careful even touching them. They are an extremely thin material. Corners get hit the most so for these to be so flimsy is kind of crazy, and I can't believe what they use is even acceptable on a build. On the good side, we looked at a LOT of homes, both new and previously owned, and KB Home hands down has the best floorplans. Like there's no comparison. All the new build homes are too close together so can't judge them on that, but also they're SUPER close together. The build itself needs work, and better quality materials. All the new home spec-type builders build this way and it's unfortunate that they're allowed to use such cheap materials and still charge an arm & a leg for a home. Sales team and finance department were great, buying process itself was great, construction manager has been great (definitely a huge plus to have one that actually seems to care to very, very thankful for that). I do think KB has better quality homes than the other new home builders in this area so overall I am happy about most of it! ... More

Make sure you look for Ed. He gives the best attention to detail and quality customer service and listens to your needs and desires when customizing your house. Sometimes I felt he was my realtor. You don't find many great people like Ed these days in the real estate world. The quality of the build of certain things in the house overall was good. There are some things that could use improvement such as better door handles for example but overall combined together it was a very good experience with sales and the neighborhood.

We got a lot of emails for other buyers from the loan people.

KB has been great to work with. From the sales office to the PMs. Everyone has been very helpful and attentive.

It was wonderful working with kb homes.

Definitely probably one of the worst experiences I’ve ever dealt with, not a first time home buying process that I felt I’ve received/deserved. Cheap materials, lack of communication, no follow up, rushed process, items not completed, & I have questions to this day that still aren’t being answered or addressed. I would never purchase another home from this builder.

Trisha and Ed were amazing to work with. After we moved in is when we noticed craftsmanship issues and just the overall quality of work is not what I would say meets standards. We started to get issues fixed then that halted and we haven't heard back from anyone. The person who did our walk through said since it's after 30 days he can no longer help us and we needed to continue the process with Brandi, who has yet to return our call. Needless to say the sales office is amazing but the rest has fallen short.

Great experience. I’d refer KB to anyone considering a new build.

Everyone from the start till the end were patience, professional and very informative! Thank you.

Awesome sales team who guided every step of the way. Loan team also checked in every two weeks if anything was needed. Great experience and would recommend

Okay I have to say I Love my Loan Originator I cannot begin to explain how she helped change my life I met her because the first Loan Originator I was working with wasn't trying to service my needs with purchasing a KB Home he was more concerned about me signing not concerns about me not trying to spend more than can Afford or pay a month for my mortgage monthly .when first Speaking with Second Originator she apologize for the first Loan Originator and said I'm here now how I assist you she listen to my concerns about not purchasing more than I can afford and how much wanted to pay for a mortgage monthly So she gave me a list of things that I would need to do to meet this criteria. From cleaning up my credit so my scores would rise to not spending any monies on anything other than food and shelter S I promised to do as she instructed and now I'm a Proud owner a KB Home is . So to Her Thanks Again You are truly outstanding. And Thanks KBHS! CONSTRUCTION STAFF: ... More

I have had a good home buying experience for my first time buying a home. Jaime has been great at fixing any issues that have come up or getting back to me in a timely manner.

Anyone who buys a home through KB at Maricopa needs to work with Tricia. Ed is great too but I had the opportunity to meet with and work with Tricia. She was very comforting, made every step of the way a great experience. She listened to my needs and concerns. She followed up with me. She is an absolute gem!!

This was a very satisfying experience I recommend everyone to purchase from KBHomes.

Quite honestly, our experience was a good one. Everything happened extremely quick! From Brad at the sales office, to Nick coming through with the loans. We are so happy with our beautiful home

Overall a great home buying experience from start to finish.

Great experience so far!!

I'm a first time homeowner and so the process was all new - it's not an easy thing to build a home and the superintendents that I worked with were the best. Extremely high level of detail and care which I appreciate and enjoy now that I have moved in!