What Homeowners Have to Say About KB Home in Tucson

Read the 87 homeowner reviews of KB Home's new homes in the Tucson area. Tucson homeowners rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.6 out of 5 stars
in the Tucson area

star-rating

87 Reviews - 10 Communities

5 ★(61)

4 ★(15)

3 ★(7)

2 ★(3)

1 ★(1)

Quality 4.4

Trustworthiness 4.6

Value 4.6

Responsiveness 4.6

star-rating Great home for a great price!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Andrew C.
  • Vail, AZ
  • March 13, 2020

I would have loved to have little parks embedded throughout our neighborhood however we are a small pocket within a much larger community, and not even the larger community has those amenities. We upgraded our cabinetry and it seems to chip rather easily, which is frustrating considering we've only been in the home since the start of the year. ... More

star-rating Love my home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Tracy B.
  • Tucson, AZ
  • January 07, 2020

My KB home is so gorgeous! I’m completely satisfied with my purchase and the excellent service I received from everyone at KB

star-rating Wonderful experience!!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Keya E.
  • Tucson, AZ
  • November 19, 2019

Miss Elaine is the best!! She made the whole experience a positive one. Even when I would get frazzled she always knew how to keep me positive and keep moving forward. It was so much fun getting to design the house and watch it build. I would recommend KB to anyone and everyone. We looked around at several other builders before choosing KB and I’m glad we did. ... More

star-rating New Home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Kathleen M.
  • Tucson, AZ
  • October 29, 2019

We are very pleases with our new home. The only reason I didn’t give a higher grade on the workmanship is that I feel whoever laid our tile eas a city cares less. There are all kinds of steaks that won’t clean properly because The grout and cement was done either too fast or carelessly. Some streaks won’t come out and I’m still finding areas that need special attention. ... More

star-rating KB Home - Everything up to closing on the new build was flawless and without

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Justin O.
  • Marana, AZ
  • July 15, 2019

Everything up to closing on the new build was flawless and without issue, and even the small issues when the final walkthrough/acceptance was done was responded to in a quick manner and resolved.

star-rating poor design

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Yu W.
  • Tucson, AZ
  • June 20, 2019

Poor designs for the master's toilet (the door and the space) and the second bath.

star-rating Location

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Lu R.
  • Tucson, AZ
  • December 19, 2020

The people are wonderful to work with

star-rating KB Home - Good house

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Bernadette G.
  • Tucson, AZ
  • February 04, 2020

Good house

star-rating Streamlined process from start to finish. A well-oiled machine.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Frank B.
  • Tucson, AZ
  • September 17, 2019

KB has got it down to a science, or rather, an art. Amazing to me how quickly everything was completed, and deadlines consistently met. Head foreman David Hartman was friendly, professional, and responsive to our concerns throughout. Minor complications were resolved in a timely manner with excellent customer service provided by Ben Heese and staff. All contractors assigned to fix items during the inspection phase were prompt and professional. Useful information was provided to us (the homeowners) to help understand how said items work. Good communication was provided throughout the process. Salesman Lee Williams was an absolute pleasure to deal with, and committed to a smooth flowing process. I would highly recommend KB Homes, especially for a first time homeowner to establish equity and build for the future. ... More

star-rating Customer Service Rep

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • George F.
  • Marana, AZ
  • January 12, 2021

After the sell our customer service rep was here anytime we needed. He is most caring as is the rest of the staff. Jeff has always been most helpful before turning it over to Brett!

star-rating The home buying process was smooth. The craftsmanship on the home seemed poor.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Tucson, AZ
  • November 12, 2019

The workmanship looked rushed. Lots of imperfections. Hire an inspector.

star-rating Happy home owner

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Raul R.
  • Tucson, AZ
  • September 17, 2020

Happy with the customer service we received from beginning of project till closing!

star-rating Love my new house

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Kimberly L.
  • Tucson, AZ
  • January 21, 2020

Was a good experience with all the KB representatives and I was kept up to date on every phase of the building process.

star-rating Great!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Vail, AZ
  • August 14, 2019

We had a great experience with KB with only minor issues involving misunderstandings between their team. We love our home and are very happy!

star-rating KB Home - I was great the personal in sales department

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Alma M.
  • Tucson, AZ
  • January 12, 2021

I was great the personal in sales department

star-rating N/A

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Gabriel A.
  • Tucson, AZ
  • November 21, 2020

Cabinet had to be refinished because of damage. Lights in kitchen stopped working about 3 weeks into living here

star-rating Good customer service, shoddy workmanship

Quality star-rating 2

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Rosemary S.
  • Tucson, AZ
  • January 21, 2020

My buying experience was excellent. Very responsive and always available to answer my many questions. After being here for almost 2 months I notice that there are a lot of things are not up to par. Window that doesn’t lock, window with a very apparent hole in the frame, paint speckles on the floor, area by front door not coated correctly correctly, cover up was attempted with paint instead of fixing it right., baseboard missing in kitchen behind refrigerator, outlets with usb plug are difficult to plug in to but was told that’s just the way they are. Basically I feel there was no attention to detail and don’t think the home was thoroughly inspected before it was turned over to me. ... More

star-rating Great staff but I have had some issues

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Tucson, AZ
  • January 14, 2020

I have had some issues with the home but the staff has been great at repairing them quickly.

star-rating KB Home - Contractors for outside stucco had to come back to repair crapy

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Vail, AZ
  • January 05, 2021

Contractors for outside stucco had to come back to repair crapy work. Painters had to come back to repaint an area under the eaves all around the house.

star-rating Mostly good. I was from out of state and Christian did an excellent job staying in touch with me.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Soren P.
  • Tucson, AZ
  • July 08, 2020

KB offers decent value for the money and shines in its pre move in time. Overall workmanship of initial construction was fairly good although home was not throughly inspected to find errors. One week waiting period between walk through and final acceptance is costly for out of state buyers and KB offers no compensation. Overall I would give them a B+. ... More

star-rating Good house for value

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Tucson, AZ
  • June 17, 2020

The whole process was very smooth with just the right amount of choices along the way. House was delivered on time (during a pandemic, even) but with a few workmanship issues. Resolving these has been ongoing, not due to delays but apparently from corporate KB interfering with the local office. But so far, we love our new house. ... More

star-rating Hardy Preserve

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Steven M.
  • Tucson, AZ
  • April 10, 2019

KB homes have always been a great builder and quality craftsmanship.

star-rating Nice home and location, need some small repairs

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Tucson, AZ
  • January 31, 2019

The home I purchased in Tucson is overall wonderful. KB Homes designed and built a very good, solid home. It is in a great location, central to many conveniences. The home is priced competitively. The design is excellent, with a spacious great room as well as spacious bedrooms and large closets. The home has some very nice views. Upgraded floor tiles and kitchen cabinets and backsplash are beautiful. I have been looking for a house for about a year and this home was the first that met most of my criteria. KB sales agent and KB Loan agent were very helpful with the home purchase process. KB staff is friendly and wants to help. However, there were many smaller issues that needed repair in the home prior to when I moved in and am now getting these things fixed a few months after moving in. Many of these issues could have been prevented if staff had better checked on the quality of their work prior to the final walk-through. Work appears some what rushed without much attention to quality. However, customer service after move in is very good with an excellent warranty on the home. Overall, I would recommend KB homes for purchasing a home. ... More

star-rating Overall We Are Pleased With Our KB Home

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Ronald K.
  • Tucson, AZ
  • August 13, 2019

We bought a spec home so we did not get to pick the upgrades. The upgrades chosen by the design studio were very good choices. We would have only made a few alterations. Some of the workmanship on the drywalling and texturing was below average. We have been in only 1 1/2 months so we haven't dealt with response to warranty issues, yet. I'm not sure I'd use KB Home Loans. The process was easy but the loan has been sold twice and there has been a change in the fee structures. ... More

star-rating KB Home - Not satisfied

Quality star-rating 5

Trustworthiness star-rating 2

Value star-rating 5

Responsiveness star-rating 2

  • James W.
  • Tucson, AZ
  • August 10, 2019

Not satisfied

KB Home responded:
Hi James, thank you for your feedback. If we can help with anything, please let us know at CustomerRelations@kbhome.com. -- Brian