KB Home Reviews in Tucson, AZ

Really was a big experience and mi wife and I felt very happy with all process.

Great service by all Teams!

OVERALL NO COMPLAINTS. IT WAS A PRETTY PAINLESS PROCESS.

Jerry, superintendent, Derrick, Kat (cust service) 5 stars; quick response to issues.

Could not be happier with the value for the money, the great features of our home, or the service provided. Everyone we worked with was fantastic.

We had a couple water leak issues but the KB warranty staff and contractors were all very responsive in resolving the issues. Would recommend each new home has a 'deep cleaning' prior to new owner arrival as our home was dusty and floors not clean. Overall, i would have KB build another home for us. Sales staff and contractor were both very good!

Working with Heidi has been great. She is just on top of things. She has taken care of all issue we have had with the home.

I appreciated all the updates and saw my house built from the ground up. I had the opportunity to design the way that I wanted inside and outside which gave more control over what my house was going to like.

They got excellent service, the house is great, and I so grateful for everything they do for me. Thanks a lot

My wife and I bought a home from KB Homes at Gladden Farms. The whole experience could not have been more positive. For starters Chris at the sales office was courteous, professional and responsive to all our questions before we went ahead with the purchase. The house was not yet built when we committed to purchase it, and communications with both Chris and Tyler (the construction manager) was both constant and informative throughout the entire process. We also met via phone with the design team to make some upgrade selections and this too went without a hitch. In fact we were in Europe for over 2 months during construction, and during this time Tyler and Chris communicated with us every week with both pictures and the status of construction. Once back in the States we communicated via phone and more pictures, and even did our first "walk-through" via video conference with Tyler narrating as we viewed the house from Colorado. A week before closing we met with Michelle, who went over every detail of the house and made sure everything was ready before our final move in. Overall I cannot say enough about Chris, Tyler, the design team, Michelle, and even the title company. In this day and age when customer service is practically non-existent, it is good to know it is alive and well at KB Homes/Gladden Farms. Highly recommended. ... More

Be careful when buying one of these houses. The KB reps will do everything in their power to let you know that issues discovered during a house inspection is typical and not something they can fix. There warranty phone number and email is also not reliable and they say they will respond in 24 hours but that has not happened on multiple occasions. In fact, it requires multiple time to call and follow-up with them. Buyers beware.

They have done a great job at working with my husband and I and our schedules.

A pleasant experience was ruined by the closing company. I don't understand why we had to drive to tucson with funds when there are soo many title companies nearby. It took 24 hours after the check was delivered to actual closing. I was not told the closing date until it was too late to do electronic transfer of funds.

Heidi our customer service rep has been great. She lends an attentive ear to the issues and has been able to get things corrected. Some examples were the hammer valve under the kitchen sink started leaking when we used the dishwasher, then the cabinets needed re-skinned due to water damage from leaking water, had the missing clothes bar installed in the bedroom closet...... Contractors are a little slow to respond. Construction Managers Cleaning crew, if they showed up did a very poor job cleaning. I have spent several hours so far cleaning floors and carpets mostly paint spatters. during the initial walk through we tagged many areas for paint touch up, areas where molding, door casings and trim had been damaged or poorly repaired, doors with noticeable runs, shelving in closets that looked like they were painted with over spray rather than smoothly painted. Very few of these items were corrected and some of those paint touch ups were done with the wrong paint ( flat on semi gloss or semi gloss on flat paint ). Door bottoms on many of the interior doors are chipped or splintered, front door whistles when the wind blows, ( this is scheduled for repair ). I asked for plans regarding the drainage in the back yard more than once and this request was ignored. I wanted to know how it was designed and works. The half hot outlets in the two smaller bedrooms were not identified. This list could go on and on. The thought is that the managers are moving way to fast and are missing things that should be corrected and they have little control over their sub contractors. ... More

Trust but verify. Love the location, wish there was a pool

All was good and the service continues upstanding. Att. Jorge

Buying a KB home was easy. The only problem we ran into was the Losn office.

Had an issue with the oven. After only a few uses, the starter switch broke. Didn’t have an oven for a week.The shower leaked onto the baseboard due to poor workmanship. The refrigerator was scratched and had to be replaced. Seems as if the trades people are lacking an attention to detail. Too many major or minor repairs. It’s frustrating.

I had a very good experience from the builder’s to the top people in KB. They were all ready and did help me. I really believe they all wanted me to have my house. And we’re willing to go the extra mile for me. Thank you all I appreciate you.

Our first NEW home and we couldn’t be happier. The people at KB have been so helpful, friendly and welcoming. We love our new home and community!

Everything has been really great from all members of the team, the only real complaint I’ve had is with the hoa. Some members of the community have left their broken down cars on the side of the road and left the yards with lots of weeds despite the neighborhood not being that old. It’s a bit disappointing for how much we are paying but the overall home buying and designing has been great

A lot of issues were overlooked due to lack of craftsmanship and quality of workers. Simple things that could have been adressed in the matter of a few moments left to be ignored.

Moved to Tucson in March. Discovered after months of searching new & pre-owned homes with top realtor Peter that KB offered a sound value, contemporary design, quality location for a commuter to downtown as well as to Davis-Monthan Air Force Base, competent build, and hired outstanding can-do staff (including but not limited to Elaine (who introduced me to KB) in sales, Eddie in sales, Rose in walk-through, and Jack the construction supervisor). No regrets!

I enjoyed working with the finance Raul Cunes. He was the best part of the buying experience. We had a good time with the design center. They really were helpful in getting all of what we wanted. We also liked Melena our sales agent. We had some miss communication but in the end she came through.

Shoddy construction and materials issues