KB Home Reviews in Tucson, AZ

We were both amazed at the professionalism and attention we received from everyone we encountered. From the buying experience to move-in to quality of the home to follow-up…all has been great.

Initially customer service is very responsive, but about a month out I am still waiting for a hole in the driveway to be fixed and for my towel racks in my bathrooms to be fixed so that they don’t keep falling off. Also I’ve noticed that after a heavy rain the backyard floods and the drainage is slow, so I’ve been waiting for someone to respond concerning that issue.

Everyone at KB are great. They have great customer service. They were very responsive to all our questions and concerns.

They loved my new home,

The sales side and the site managers who you actually speak with are great. My only downside is now that I’m moved in, the rest of neighborhood still needs to be built and the guys building the houses don’t seem to care about blocking your driveway or a whole street so you can’t even get to your house. Situational awareness is not one of their strongest traits. They’ll sit in their car on their phones blocking a street and won’t notice you patiently waiting for them to move until you honk but then you get stared down for having the audacity of interrupting them blocking the street. Trash gets thrown into my backyard constantly from the construction crews. Biggest downside so far. ... More

everyone was pleasant to me. the quality of work for the tile and flooring was poor

Love the house but had to wait 7 months for the build. Other houses in the neighborhood have gone up much faster. Like KB Home better than other builders in the area.

I purchased this home as to be our last home. We have had nothing but issues with loud Mexican music played by construction workers. Fire alarms that come on randomly for no reason. Door seels that are improperly installed. Expensive filters for the home, four different types. Carpet is standard in the dining area, in other words you're eating on carpeted floors; so 70's. Poor home construction, walls feel like paint on cardboard. Do not buy a home here! I'm looking to sell and only been here two months, yes, it's that bad! I moved from the ghetto to the ghetto, a complete facade put on by KB homes. ... More

House completed on date promised. Quick response.

built in a timely fashion, quick response time to questions and issues

Overall good experience! As this is a new home, you will need to ask a lot of questions and be very diligent in review all your property decisions. Be sure to let all concerned parties know your wishes for your particular build and include all concerned parties as to what is going to be happening next with your new home build. Sincerely,

The KB team (from the sales office, to the showroom, to the superintendent, and more) were an absolute joy to work with. Everyone listened carefully to our wants and needs to be sure we got everything we needed and a few extras we wanted, without going over our budget. We are over the moon with the final product. Hoping this will be our forever home, but would gladly work with KB again if we ever decided on a new location.

I loved the communication throughout the entire process. Sales representative, superintendent, loan officer were all in contact and willing to assist.

The home was built mostly while I was away. KB home kept me informed of every step of the construction process. Very happy with the results. Will definitely recommend the company to friends and family.

The team was there with me through the process. They too extra time to make sure I understood what I was getting and the process behind it. Great team and happy homeowner.

very responsive to our needs

I had a tight timeline to get everything together and KB really came through. After being in the home for a few weeks, so far I absolutely love it! I had one issue that needed to be addressed and KB came out to fix it right away. I’m very happy with my purchase!

Had a great experience overall. The team at the location was always very responsive to any questions before or after the move-in.

Great responsiveness and communication!!! Always willing to go above and beyond with questions or concerns.

We enjoyed our home buying experience with KB Home in Tucson! The entire KB Home team was with us every step of the way and made the experience smooth and enjoyable!

KB home has well qualified staff knowledgeable and ready to help you with any concerns you may have during your building of the home. KB could use more choices in their design center.

Feedback was provided in a separate survey

Especially helpful staff were David, Brian, Bobby, Chris and Raul

I’ve had a great experience working with the sales counselors and construction managers. Throughout the buying process, I received constant updates with having to ask. The staff is overall friendly!

I was so happy with everyone at KB HOMES all the staff was so helpful Brian, Tyler, Chris everyone . They answered all of my calls no matter what I needed and with an immediate response. Thank you