KB Home Reviews in Tucson, AZ

Response time is slow for minor repairs.

Troy, Sharlin and jackie did a great job

Yes I would like other home buyers to know please no more surveys thank you very much for your help

Moving in i had little stuff to be fixed here and there but still love the house,

Great service by all Teams!

OVERALL NO COMPLAINTS. IT WAS A PRETTY PAINLESS PROCESS.

Jerry, superintendent, Derrick, Kat (cust service) 5 stars; quick response to issues.

I appreciated all the updates and saw my house built from the ground up. I had the opportunity to design the way that I wanted inside and outside which gave more control over what my house was going to like.

Everything has been really great from all members of the team, the only real complaint I’ve had is with the hoa. Some members of the community have left their broken down cars on the side of the road and left the yards with lots of weeds despite the neighborhood not being that old. It’s a bit disappointing for how much we are paying but the overall home buying and designing has been great

Moved to Tucson in March. Discovered after months of searching new & pre-owned homes with top realtor Peter that KB offered a sound value, contemporary design, quality location for a commuter to downtown as well as to Davis-Monthan Air Force Base, competent build, and hired outstanding can-do staff (including but not limited to Elaine (who introduced me to KB) in sales, Eddie in sales, Rose in walk-through, and Jack the construction supervisor). No regrets!

We were both amazed at the professionalism and attention we received from everyone we encountered. From the buying experience to move-in to quality of the home to follow-up…all has been great.

The sales side and the site managers who you actually speak with are great. My only downside is now that I’m moved in, the rest of neighborhood still needs to be built and the guys building the houses don’t seem to care about blocking your driveway or a whole street so you can’t even get to your house. Situational awareness is not one of their strongest traits. They’ll sit in their car on their phones blocking a street and won’t notice you patiently waiting for them to move until you honk but then you get stared down for having the audacity of interrupting them blocking the street. Trash gets thrown into my backyard constantly from the construction crews. Biggest downside so far. ... More

House completed on date promised. Quick response.

The KB team (from the sales office, to the showroom, to the superintendent, and more) were an absolute joy to work with. Everyone listened carefully to our wants and needs to be sure we got everything we needed and a few extras we wanted, without going over our budget. We are over the moon with the final product. Hoping this will be our forever home, but would gladly work with KB again if we ever decided on a new location.

The team was there with me through the process. They too extra time to make sure I understood what I was getting and the process behind it. Great team and happy homeowner.

I’ve had a great experience working with the sales counselors and construction managers. Throughout the buying process, I received constant updates with having to ask. The staff is overall friendly!

It was an experience, as a first time home buyer. The team is welcoming and helpful, with quick responses with weekly reports

The KB Home staff really care for the home buyer as if they were themselves living in the same community and were your neighbor.

No doubt buying a home with KB is a great experience. But not our dwelling on the first month, this was the time we noticed some flaws on the materials and workmanship. First, our countertop has a lot of chips on it but it has been addressed already they did some repairs. Second, I thought the paint in the interior was so thin it can easily be removed seemed like only one coating was apied.Third and the worst, within a month of dwelling, our a/c already broke twice! Installer got notified but their emergency service was not until 3 days after we called. Summertime! Who would like to spend their days inside their new house with 93 degrees inside? As I write this review, our a/c has not been fixed yet. I know this is a rare situation but I’m just sharing my experience. I still recommend KB because overall the experience was great. ... More

The whole process was much easier than I thought it would. Elaine, my sales person, was so awesome. Jeff, my loan processor, was always available to answer my questions and walk me through the process. Logan is incredible to work with for our aftercare. She makes getting things fixed a breeze.

There was a faulty smoke alarm system installed which eventually was replaced but I had to put up with it going off approximately every 5 hours during the day and night. I did contact the construction staff early into the problem but it took about 3 weeks to get it resolved. I still have another issue regarding a possible ceiling leak in the kitchen area which has not been taken care of.

In an apparent rush to finish before closing, a lot of details about the house were skipped; however, KB rep and sup have been tremendously responsive to correcting all the issues quickly. Repair and finish crews have been superb.

Beautiful home and well built.

Over all we are happy with our new house. Thank you KB homes.

Tanya and Bryan were great to work with! Very responsive, highly recommended!