KB Home Reviews in Tucson, AZ

KB offers decent value for the money and shines in its pre move in time. Overall workmanship of initial construction was fairly good although home was not throughly inspected to find errors. One week waiting period between walk through and final acceptance is costly for out of state buyers and KB offers no compensation. Overall I would give them a B+.

The whole process was very smooth with just the right amount of choices along the way. House was delivered on time (during a pandemic, even) but with a few workmanship issues. Resolving these has been ongoing, not due to delays but apparently from corporate KB interfering with the local office. But so far, we love our new house.

Overall, a good experience in this house, they do have details to take care of, but I'm happy and thankful!

Had an issue with the oven. After only a few uses, the starter switch broke. Didn’t have an oven for a week.The shower leaked onto the baseboard due to poor workmanship. The refrigerator was scratched and had to be replaced. Seems as if the trades people are lacking an attention to detail. Too many major or minor repairs. It’s frustrating.

A lot of issues were overlooked due to lack of craftsmanship and quality of workers. Simple things that could have been adressed in the matter of a few moments left to be ignored.

Take look at the plans and options. Don’t be to quick in deciding on options.

Mark was great! Answered all questions and organized the entire process. Did not care for KB Home Loan services.

We closed on our new home with multiple punch list items needing to be addressed. The project manager(s) seem to be doing their best to get all the subcontractors back to the house to complete all items to our expectation. I can understand how hard it is to get subcontractors back once the closing occurred, but I wish more could be done. We closed over 60 days ago.

Pressed board kitchen cabinets and vanities, not even wood. Front door fell off one of the kitchen drawers after only 6 wks in the house. No drawers in either vanity cabinets. Refrig door handle falling off. Cheap bathroom fixtures. Kitchen cabinets too far up from the counter top. Can only reach first 2 shelves, others are useless. Just a lot of short cuts.

Buying experience was great. Winnie and Jeff were very responsive and great to work with. Once I moved in, the response was less immediate. I either have had to fix the small concerns myself or continue to wait for them to be fixed. Although I have had a few hiccups, I would say overall it was a great experience.

The issues I have had have all been post move in. The sales and construction process were great. Lee and Byron were always quick to respond. Since move in the customer service has been very difficult to get any responses from.

Asked the same questions, promised, but never got answers.

Build times are longer these days. So plan on at least 9-10 months. The construction was done well and to our specifications.

Be careful when buying one of these houses. The KB reps will do everything in their power to let you know that issues discovered during a house inspection is typical and not something they can fix. There warranty phone number and email is also not reliable and they say they will respond in 24 hours but that has not happened on multiple occasions. In fact, it requires multiple time to call and follow-up with them. Buyers beware.

Shoddy construction and materials issues

Things seemed a little rough at first. Now, things are being done to get the house in great shape. Everybody is very nice, trying their best to be accommodating.

Elaine who sold the home to me was and has been great! Logan as also and has been awesome too. Everything else has been okay. The communication during construction was mediocre at best. It took longer than anticipated in building and the quality control was not there either. During my first walkthrough prior to closing their were quite a few items that were missed. Also with me being out of town 95% of the time just added more to the confusion of when completion was anticipated. A few items to note are that I am waiting on my garage door panels to be replaced. I have had to reschedule in order to accommodate my schedule. But none the less, my garage door was dented and should have been caught in KB Homes walkthrough prior to my arrival. ... More

Problems with Purchasing Dept specifications and subs completing work.

Great experience with sales team. A few outstanding warranty items that need to be addressed, but great communication with warranty team so far.

I’m still waiting for things to get completed.

Check everything from top to bottom , this way you won't be surprised. Go see your home , ask questions.

We have been trying to get our refrigerator replaced or refunded since we paid for it ourselves thru the design studio for 1100.00. It looks second hand and runs loud enough to hear 7 out of 8 hrs. They ordered doors without hearing our side of issue. This has been ongoing before we closed on house, said go ahead and close all issues will be taken care of, at who’s satisfaction. Had a range problem got that solved. Still have issue with cabinet inserts, put on order to replace. Essentially everything we paid extra for has had issues. Everyone who has told us they will come here to talk to us about this issue has not shown up. Wait all day and nothing. KB advertising says 100% satisfaction guaranteed. Not happening yet. We closed on 10/03/25. Would like for someone with some clout from KB to respond to this Thanks Unhappy homebuyers Paul & Diana W. ... More

it was a quick move in expirence, lots of issues though for a brand new home, not great customer service

Very disappointed to learn at closing that the neighbors yards drains into mine. I purchased home with seeing it as I was out of state. Seller agent should have disclosed.

I enjoyed picking out my home and designing it. However,, like any new home there are always issues that need to be resolved. Here is where they have been lacking. After 60 days in my new home, the issues have been left unfinished.