KB Home Reviews in Tucson, AZ

Been in my home 6 weeks and I'm still waiting on ceiling fans, bathroom mirror, and the correct refrigerator. Ceiling fans are in. I took a day off work on the scheduled day and no one showed up. Still waiting. This part is very frustrating.

We signed for our home with them promising to fix several items on the home. Out side has not been painted Garage door is dented and weather stripping is falling off. Our wall in main entry is bowed. With a major curve in it.the other day a worker showed up to fix the wall and only had a hammer he smacked the wall 5 times breaking the base board and moving the wall back 2 inches still needs to be redone and now tile does not match wall . So need a tile guy to redo 2 tikes. a interior wall repatched and replanted (Not sure how you fix a wall with just a hammer and no materials. Front irrigation has never worked having broken pipes under ground the plants are now dead and we asked to be replaced. Emails are not responded to. Today a worker came fixed one pipe did not replace plants. Now No one returns emails or request. Our cabinets in kitchen is damaged and still missing one knob that they can not find. When asked they say supply chain or out of stock it been 2 month missing one knob. Bathroom shower is missing the piece that separates the 2 glass doors. Bedroom closet is unable to open or close. All small issues but no communication or follow thru Our buying experience was going great but now there is a disconnect and we start to feel jaded by not completing these small defects. What the model home is and what is delivered down the street is 2 totally different products. Kind of disappointed as this was suppose to a great community. ... More

Heidi our customer service rep has been great. She lends an attentive ear to the issues and has been able to get things corrected. Some examples were the hammer valve under the kitchen sink started leaking when we used the dishwasher, then the cabinets needed re-skinned due to water damage from leaking water, had the missing clothes bar installed in the bedroom closet...... Contractors are a little slow to respond. Construction Managers Cleaning crew, if they showed up did a very poor job cleaning. I have spent several hours so far cleaning floors and carpets mostly paint spatters. during the initial walk through we tagged many areas for paint touch up, areas where molding, door casings and trim had been damaged or poorly repaired, doors with noticeable runs, shelving in closets that looked like they were painted with over spray rather than smoothly painted. Very few of these items were corrected and some of those paint touch ups were done with the wrong paint ( flat on semi gloss or semi gloss on flat paint ). Door bottoms on many of the interior doors are chipped or splintered, front door whistles when the wind blows, ( this is scheduled for repair ). I asked for plans regarding the drainage in the back yard more than once and this request was ignored. I wanted to know how it was designed and works. The half hot outlets in the two smaller bedrooms were not identified. This list could go on and on. The thought is that the managers are moving way to fast and are missing things that should be corrected and they have little control over their sub contractors. ... More

everyone was pleasant to me. the quality of work for the tile and flooring was poor

Still having major issues with the home. And small issues. Calls were never returned notes were never updated or taken a very confusing process poor customer service. They would say they were going to do something but then go back on their word multiple times.

Initially house was to have been done in Nov/Dec. Did not close until March 21st 2022. Work and craftsmanship was shoddy and messy. It's as if the Foreman and workers had no pride in their work. Two months later and still missing two lighting elements and attic cover. Drywall, stucco and open joints are to be repaired June 1st, with paint touch ups on June 27th. Will see if this occurs as other promises were not kept. Neighbors also have a lot of "little issues" that they are waiting on repairs also. Very surprised and disappointed with KB.

Material is bad with this new houses

I purchased this home as to be our last home. We have had nothing but issues with loud Mexican music played by construction workers. Fire alarms that come on randomly for no reason. Door seels that are improperly installed. Expensive filters for the home, four different types. Carpet is standard in the dining area, in other words you're eating on carpeted floors; so 70's. Poor home construction, walls feel like paint on cardboard. Do not buy a home here! I'm looking to sell and only been here two months, yes, it's that bad! I moved from the ghetto to the ghetto, a complete facade put on by KB homes. ... More

Moved in 2 months ago and still do not have a handle on the bathroom drawer. Three ceiling fans are not the ones ordered, and the list goes on and no one calls or comes by to see if your issues are handled. Once you sign you are really on your own.

Get things fixed before you sign and accept your house.

Following up with new home buyer would be nice!

As we got closer to the closing date issues we pointed out were ignored, dismissed, or not addressed at all. The finance side of things were great, but overall the experience was not what it should have been when buying a new home.

The NEW home purchasing experience with KB Home was spoiled due to the lack of attention to detail and follow-up plus the bad quality of materials and workmanship which did not equate to value for the price paid.

You guys consistently didn’t deliver what you said. At closing the lights in the bathrooms were off, the appliances weren’t what I ordered, etc etc etc. your staff is not up to par. I paid cash for three KB’s in the last 4 years, this will be my last.

Sorry to say but don't buy from this builder my first time ever buying and it started off wonderful and then turned into a nightmare wish I could say otherwise very bad experience I will never recomendó or ever buy from this builder ever or again .

DO NOT BUY a KB HOME!!!!!!