KB Home Reviews in Fresno, CA

Great Home building Quality of both exterior and interior structures and appliances of the home and Outstanding Loan Processing and Customer Service Representative Team. Overall full score 100% from the initial deposit of securing the lot to the weekly updates of new home building come along, Financing, Lending, Loan Processing, Closing, Funding, Recording and final outgoing customer service to take care of all small minor issues to get a full closure as part of the New Home Warranty Specifications Deliverables.

They fix their mistakes.

The overall process was not too great. The KB team was not always communicating with me about what the next steps were. Because of the back orders they were not able to tell me when I would be able to get my microwave vent.

Top notch Professionals! KB keep everything on track and was great to buy home with them. I had few issue with appliances, but they took care of those issue in timely manner.

Nothing is ever perfect but KB is good about making sure the home owner is happy.

Process was easy and stress free

they are always helpful to your needs

KB was probably one of the best 1st experiences a customer we’ve ever had! From beginning to end, all staff involved was welcoming, helpful, attentive, quick to respond to any questions, and always kept us in the loop as far as the next steps in what was happening to our home! We loved being able to have the freedom to choose our interior options to make our home feel like a one of a kind. Would definitely recommend KB Homes to anyone who’s looking to buy for the first time or even a 2nd time!

From the sales staff to the warranty staff KB homes really cares about the homeowner's experience. The quality of my house at closing was great and move-in ready. We had a few cosmetic issues but those were resolved within 48 hours. All of the staff did a great job following up and I feel confident they will resolve any issue that comes up quickly.

We had high hopes in the very beginning, but after KB got our non refundable $5000 things changed. We were treated rudely and couldn’t get straight answers for anything. After moving in we’ve had one problem after another. It doesn’t seem like anything can go smoothly. We’ve had someone out about our flooring 4 times and are still having major issues. KB told us in the buying process that they stand behind their build and products, but we’re feeling very letdown. We’ve had many issues with many !! Things some have been resolved and some haven’t.

I would stay clear from KB Home in Madera County CA because it doesn’t make sense to buy a new home that have so many damaged and missing items. I bought the top model and paid a lot for a lot of upgrades items, but a lot of it are damaged and are still missing. It’s a very aggravating new home buying experience. In light of this, maybe KB Home is different in different counties/states, but it’s very bad in Madera County CA thats for sure.

After the key turn over I inspect the house and hvac drip line was not completed, water over filled up on hvac over flow tray. contractors left bottle waters and a mess in the attic(unprofessional workmanship). Sprinkler have a trouble short circuit(took over 2 months for contractors to come out for repair. Flooring have multiple damages in multiple places. Chips, on cabinet/walls, loose trimmings, hood system duct work installation is poor, tub have a crack. No sealant around the sink which caused water to leak down to the bottom emanating the skin, gutter is damaged, windows have a scratch, sliding door to the back yard handle is loose, receptacle and switch does not work as well as electrical Miss wiring and multiple roof tiles are chipped. Contractors unreliable and can not meet on promising dates to come for repairs or no response. ... More

Love our new home. It’s beautiful. Wish we could’ve had better landscaping considering how much we spend. No printer system in the back. I understand people chose not to have grass in the back, but apply a credit if they opt out. Thank you.

On your final walk through make sure everything is working & upgraded that you pay for But Kb homes Construction manager not take care of my driveway its not contructed well to hight to park car i am really not satisfied with my driveway

Yes, I already told a friend whose looking for a place that the Builders are good. That this is the second I got from them and I’m very satisfied the way they built their houses.

Accessory Options were great. The studio made everything clear and made selections even easier.

Good for the most part there are things that should have been included that just made common sense

The follow up was great from beginning to end.

Smooth process from beginning to end!

Sales reps were great! Very helpful and easy to communicate with

The overall experience was good. I wish the processing time could have been fast but keeping in mind the material shortage and city issues it was Ok.

Nearly two months in and I still have a broken garage. Not all my knobs for my cabinets are installed. It took over a month to provide a missing air filter.

I am Simply Satisfied and Blessed!

Great staffing, quick response,

The date of closing was pushed almost 3 months. The response for the delayed closing date could have been handled better. Other than that issue the overall buying experience was fair.