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KB Home Reviews in Fresno, CA

What Fresno Homeowners Have to Say About KB Home.

Read all 207 verified reviews from homeowners that built a new home with KB Home in the Fresno area. Fresno homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.5 out of 5 stars in Fresno Area

207 Reviews in Fresno Area

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.4

Responsiveness 4.3

KB Home in Fresno Area

View Homes

Customer Reviews

The feedback and honesty of staff

  • Jose J.
  • Verified HomeBuyer
  • October 24, 2021
  • Madera, CA

A great place to look for your new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

How the builder delivered the Home one month early.

  • Douglas D.
  • Verified HomeBuyer
  • October 19, 2021
  • Madera, CA

Everything went with the build the way the sales people said it would. Home was about if not earlier than a month delivered early. No major holdups or anything that would of held up build experienced. Everything went as planned.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The quality and price of home

  • Martin C.
  • Verified HomeBuyer
  • October 19, 2021
  • Fresno, CA

the entire process from start to finish was extremely easy, the representatives and everyone involved made this home buying process easy. the quality of our home is excellent, no major issues in the home, the KB home team responds to us quickly when something arises or even if its just to check up to see how things are going. The home warranty is great its like no other we were glad they offered that when purchasing our forever home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Provided great service throughout with updates on everything

  • Sergio H.
  • Verified HomeBuyer
  • October 19, 2021
  • Madera, CA

Provided great service throughout with updates on everything they did!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Our home buying experience was smooth and we were excited every

  • Allan G.
  • Verified HomeBuyer
  • October 19, 2021
  • Madera, CA

Our home buying experience was smooth and we were excited every step of the way.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great teams from sales to closing.

  • Juanita C.
  • Verified HomeBuyer
  • October 13, 2021
  • Madera, CA

Great teams from sales to closing. My experience was positive and I love my new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Design center was the best part

  • Elaiza G.
  • Verified HomeBuyer
  • October 13, 2021
  • Fresno, CA

Design center was the best part

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Higher quality homes

  • Alfredo V.
  • Verified HomeBuyer
  • October 12, 2021
  • Fresno, CA

KB Homes has great selection of features for the home. However, everything costs money: you want lights in a room? It is going to cost you. You want lights in the kitchen and living room? It is going to cost you. It does NOT come with lights, only outlets for "lamps". Be aware of the great variety of options available, as they can be costly and increase the home purchase price significantly higher. Overall, so far, great quality home (2 months in). Also, plan for significant delays. If they expect the home to be "finished" by a certain month, plan at least 1-2 months more of delays. That way, ...

KB Home responded:
Hi, Alfredo, Thank you for your feedback. If you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. – James

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 3

KB Home - wonderful sales team, very responsive and willing to help

  • Judy M.
  • Verified HomeBuyer
  • October 05, 2021
  • Madera, CA

wonderful sales team, very responsive and willing to help

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The entire experience was great and staff is always there every

  • Jennifer E.
  • Verified HomeBuyer
  • October 05, 2021
  • Madera, CA

The entire experience was great and staff is always there every step of the way for the entire process

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The home build itself is wonderful and what we asked for.

  • Anonymous
  • Verified HomeBuyer
  • September 21, 2021
  • Fresno, CA

The home build itself is wonderful and what we asked for. The process of buying the home was the hassle. There was major communication issues with every aspect, KB reps, finance personnel, approval office, etc. There needs to be better communication to make the home buying experience with KB Home a wonderful process and experience.

Total Score 3


Quality 5

Trustworthiness 3

Responsiveness 3

KB Home - Every is good, but some small things need fixing.

  • Meng L.
  • Verified HomeBuyer
  • September 21, 2021
  • Fresno, CA

Every is good, but some small things need fixing. Some of my paint needs more work.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - They were not truthful about the move in date and kept pushing

  • Airlia P.
  • Verified HomeBuyer
  • September 14, 2021
  • Fresno, CA

They were not truthful about the move in date and kept pushing back the date. The quality of the home is not worth the price I paid. There are a lot of defects in the home that needs to be repaired.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Good customer services

  • Priscilla P.
  • Verified HomeBuyer
  • September 07, 2021
  • Madera, CA

Customer Service can't be beat. I love my new home and how all the KB staff helped keep the process running smoothly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Robbed me of the joy in buying my first home

  • Keith P.
  • Verified HomeBuyer
  • September 07, 2021
  • Fresno, CA

The entire experience was/is horrible. From the start a salesperson giving wrong information about home options & solar programs, sales/customer service people not showing up to home walk through appointments, to multiple building delays. After a 11 month wait l moved in & it took five weeks to gain access to my mailbox. Not to mention, after two appraisals the house still came in almost $30k under the purchase price. Highly recommend using another builder.

KB Home responded:
Hi Keith, I’m sorry that you are disappointed with your experience. We would love to have somebody contact you regarding these and any additional concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

KB Home - KB homes offer considerably larger backyards than other new developments.

  • Kim N.
  • Verified HomeBuyer
  • September 01, 2021
  • Fresno, CA

KB homes offer considerably larger backyards than other new developments.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB Homes backs their promises with prompt and high quality customer

  • Ian M.
  • Verified HomeBuyer
  • August 31, 2021
  • Fresno, CA

KB Homes backs their promises with prompt and high quality customer service.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - I strongly recommend KBHOMES to my friends and family

  • Arman B.
  • Verified HomeBuyer
  • August 28, 2021
  • Fresno, CA

I strongly recommend KBHOMES to my friends and family

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall it was a great experience.

  • Luis L.
  • Verified HomeBuyer
  • August 23, 2021
  • Madera, CA

Overall it was a great experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We are very satisfied with the new home all salesman nice and

  • Adan A.
  • Verified HomeBuyer
  • August 19, 2021
  • Madera, CA

We are very satisfied with the new home all salesman nice and friendly

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

The builder kept us informed as to progress in the building of our new home. Whenever we needed any information, or they required information from us they were easy to contact, and answers were spot on. The home we purchased is so beautiful, we love it.

  • Ralph P.
  • Verified HomeBuyer
  • August 11, 2021
  • Madera, CA

The builder has assembled a very proficient group of employees. The sales office was so helpful and patient with us. My wife and I are not computer smart, but we got through the whole procedure and are now in our lovely home. Thank You KB and thank you all employees of KB for making this a wonderful experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing Customer Service!!

  • Brian S.
  • Verified HomeBuyer
  • August 03, 2021
  • Fresno, CA

KB Builds quality homes and a reasonable price. Manage your expectations, and practice clear and constructive communication and KB will make sure you are taken care of. Misty, Nora, Scott, and Eric all ensured that any issues I found were promptly corrected and that all my questions were answered.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The entire home buying process was extremely easy & transparent.

  • Samuel G.
  • Verified HomeBuyer
  • July 19, 2021
  • Madera, CA

The entire home buying process was extremely easy & transparent. The home was built beautifully in a timely manner and the warranties are great. My only hiccup was the 30 day walkthrough & paint touch ups/small repairs hasn’t been honored.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

Responsiveness

  • Maylene G.
  • Verified HomeBuyer
  • July 15, 2021
  • Madera, CA

I really loved how KB is all about customer satisfaction and if you have any issues they will address them in a timely manner.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

K aring B usiness

  • Connie N.
  • Verified HomeBuyer
  • July 14, 2021
  • Madera, CA

Love, love, love my new KB home. You will not get the after care for your home with some other home builders like you will with KB homes. They are still with you even after your buying process is completed. Whatever concerns if any you have KB and staff are right there for you, putting your mind at ease. A lot of other builders take the money and run and leave you without support, this isn’t the issue with KB Homes. Like I said before in my own words, KB Homes is definitely a K aring B usiness

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5