KB Home Reviews in Fresno, CA
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What Fresno Homeowners Have to Say About KB Home.
Read all 207 verified reviews from homeowners that built a new home with KB Home in the Fresno area. Fresno homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Fresno Area
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Customer Reviews
KB Home - Excellent customer service.
- Virginia A.
- Verified HomeBuyer
- July 01, 2021
- Madera, CA
Excellent customer service. I can’t complain of anyone because everyone responded to my emails and phone calls in a timely manner.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I had a great experience with KB Homes, being first time buyer
- Elena G.
- Verified HomeBuyer
- June 15, 2021
- Fresno, CA
I had a great experience with KB Homes, being first time buyer was stressful for me but they made the process of buying a house smooth and very pleasant.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Had a great experience with kb home
- Nhia L.
- Verified HomeBuyer
- April 15, 2021
- Fresno, CA
Had a great experience with kb home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Little communication but many lies from sales counselors
- Christian G.
- Verified HomeBuyer
- March 23, 2021
- Fresno, CA
My buying experience was horrible. Getting accurate and truthful information was like pulling eye-teeth. Things did not start getting better until the PR guy stepped in. Many of the upgrades were overpriced and some of the trades were very careless with their work. But so far, the PR/Warranty person I've been in contact with is outstanding. I am very thankful for that, and the home is nice. But the buying process was one of the most stressful things I have encountered in quite a few years.
KB Home responded:
Hi Christian, thank you for your feedback and I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 1
KB Home - KB has been a pretty great company to purchase our first home
- Sydney S.
- Verified HomeBuyer
- March 23, 2021
- Fresno, CA
KB has been a pretty great company to purchase our first home through. We did have delays moving in to our home that were unavoidable due to COVID, but once we got in our home we realized how much pride they take in their work. Even after the walk through, they come back multiple times to make sure everything is fine and fix things that are not. Everyone I have had the pleasure of talking with has been very kind. Jennifer in sales was the most friendly, knowledgeable person on the team. If you have a question, she will find the answer! The woman at the design studio was so kind to us also. ...
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 4
KB Home - Sergio customer service representative was very responsive to
- Roberto R.
- Verified HomeBuyer
- March 17, 2021
- Fresno, CA
Sergio customer service representative was very responsive to all our needs. Very professional and courteous
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Seville Sales personal were the best
- Jose L.
- Verified HomeBuyer
- March 17, 2021
- Fresno, CA
Seville Sales personal were the best
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 2
Great houses and great staffs
- Ku L.
- Verified HomeBuyer
- March 11, 2021
- Fresno, CA
Really impress with the quality of the house and overall staff. Responsive to questions and concerns. They are understanding and always willing to help us with our new home. I would highly recommend buying KB Homes as they are great homes with great staffs.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
They make the process easy. Always very professional and have great communication!
- David G.
- Verified HomeBuyer
- March 09, 2021
- Fresno, CA
My first Purchase from KB homes was such a breeze that I had to return when I was ready to upgrade. They treat you with Respect and are very communicative during the whole process. We love our new Home! Great craftsmanship! I highly recommend KB Homes! My experiences have been nothing but amazing!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The delay in getting into the house. Poor communication between city engineers and Kb homes staff.
- Charles B.
- Verified HomeBuyer
- March 09, 2021
- Fresno, CA
Enjoying the new. The quality is excellent and staff is cooperative, willing to go extra mile to help.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
The people
- Jonathan M.
- Verified HomeBuyer
- March 09, 2021
- Fresno, CA
KB homes are a professional organization that helped placed my family into one beautiful home. Thank you KB homes
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Working with Cashundra and Nora was a great pleasure.
- Edmond L.
- Verified HomeBuyer
- January 27, 2021
- Fresno, CA
Working with Cashundra and Nora was a great pleasure. They were very explanatory in layman's terms bringing it all down to my wife and I level of comprehension. They were timely, knowledgeable, and professional at each and every contact. They made our buying experience so wonderful!!!!!!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good customer service.
- April L.
- Verified HomeBuyer
- January 26, 2021
- Fresno, CA
This builder is prompt their schedule.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - They take good care and respond back quickly on questions
- Jee X.
- Verified HomeBuyer
- January 26, 2021
- Fresno, CA
They take good care and respond back quickly on questions
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
KB Home - Responsiveness could’ve been better at Laurel Grove.
- Anonymous
- Verified HomeBuyer
- January 26, 2021
- Fresno, CA
Responsiveness could’ve been better at Laurel Grove.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
KB Home - Too bad too late
- Chetan S.
- Verified HomeBuyer
- January 26, 2021
- Fresno, CA
Too bad too late
KB Home responded:
Hi Chetan, We're very sorry for any frustration. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
KB Home - Very Helpful, knowledgeable and dependable.
- Anonymous
- Verified HomeBuyer
- January 19, 2021
- Fresno, CA
Very Helpful, knowledgeable and dependable.. I Love My New Home!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Resiliency!
- Chase C.
- Verified HomeBuyer
- January 16, 2021
- Fresno, CA
The KB team was extremely resilient in working through all challenges that materialized due to the pandemic. I appreciated the communication every step of the way. Great service from Cash, Sergio, and Scott from beginning to end.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great communication
- Rene R.
- Verified HomeBuyer
- January 13, 2021
- Fresno, CA
Everyone from the sellers office to the studio to the builders were great and everyone stayed in communication
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Professionalism
- Bau T.
- Verified HomeBuyer
- January 12, 2021
- Fresno, CA
KB Homes is so professional and attentive to our needs. They truly made us feel special and valued customers. I’m so glad we chose to work with them on building our first brand new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The journey was hard but we all make it through and I love my
- Mai M.
- Verified HomeBuyer
- December 15, 2020
- Fresno, CA
The journey was hard but we all make it through and I love my brand new house very much. Thank you to everyone.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Dream Home
- Cristina M.
- Verified HomeBuyer
- September 10, 2020
- Fresno, CA
The entire house is beautiful, and the space is just right.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I love everything from there Costomer service to there homes
- Anonymous
- Verified HomeBuyer
- September 01, 2020
- Fresno, CA
I love everything from there Costomer service to there homes .Thank you KB!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great home buying experience
- Nicole D.
- Verified HomeBuyer
- September 01, 2020
- Fresno, CA
I’m pleased with the process.
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
KB Home - All around great service
- Larry R.
- Verified HomeBuyer
- September 01, 2020
- Fresno, CA
All around great service
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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