KB Home Reviews in Fresno, CA
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What Fresno Homeowners Have to Say About KB Home.
Read all 207 verified reviews from homeowners that built a new home with KB Home in the Fresno area. Fresno homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Fresno Area
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Customer Reviews
Very happy with our home purchase
- Kai P.
- Verified HomeBuyer
- August 25, 2020
- Fresno, CA
My wife and I are first time homebuyers and we visited communities with almost every single builder in our area when we were home shopping and we strongly believe we got the best possible home that was available in our price range. The whole experience was very professional, from the initial sales team to the lender to the customer care team who helped resolve all of our minor issues after moving in. Would definitely recommend KB Homes to friends and family.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Love it.
- Chittraporn Y.
- Verified HomeBuyer
- July 28, 2020
- Fresno, CA
Love it. Good response to the issue.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home- Amazing Service
- Jaspreet S.
- Verified HomeBuyer
- June 24, 2020
- Fresno, CA
Amazing service provided. They helped guide us through each step and were so patient in helping answer every question and decision we made.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Love my new home!
- Palmira L.
- Verified HomeBuyer
- June 23, 2020
- Fresno, CA
Love my new home! Was able to make it my own with all the options.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - It was good experience and understand more and more about the
- Anonymous
- Verified HomeBuyer
- June 02, 2020
- Fresno, CA
It was good experience and understand more and more about the process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very happy with my KB Home!
- Maria A.
- Verified HomeBuyer
- April 09, 2020
- Fresno, CA
It has been a while since I have purchase a new home. I was first very happy of how fast the home was build. I am amaze of all the features the home has like the timed lights to conserved energy and the feature where it allows fresh air to enter in the house without opening windows. I am also very happy that the home has sprinklers in the home in case of a fire.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Great customer Service
- Mai X.
- Verified HomeBuyer
- January 28, 2020
- Fresno, CA
The KB homes had a wonderful helpful team. Our sales rep, Cash was friendly and helpful. Nora, our loan officer, was good at answering questions, Dave, the builder, went above and beyond to answer questions and concerns. He helped us greatly. Sergio and Thor, our customer service reps, are resourceful, friendly, and amazing. We had a good experience with all KB homes reps.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great
- Gurmeet K.
- Verified HomeBuyer
- January 24, 2020
- Fresno, CA
Go and enjoy your New home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home Review
- H. T.
- Verified HomeBuyer
- January 21, 2020
- Fresno, CA
Our salesperson was GREAT! (Misty Mee), Dave the construction manager was awesome as well. Since we’ve moved in, Sergio has been a pleasure to work with... great team! THANK YOU!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Caring and compassionate KB homes Employee.
- Sandy T.
- Verified HomeBuyer
- January 16, 2020
- Fresno, CA
I would recommend KB Homes to everyone I know. The staff was awesome. Sergio went above and beyond for me during this whole process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great
- Anonymous
- Verified HomeBuyer
- January 15, 2020
- Fresno, CA
Great
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Buyer
- Kristee G.
- Verified HomeBuyer
- January 14, 2020
- Fresno, CA
Can see studs in wall kB has not fixed wall yet
KB Home responded:
Hi Kristee, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. –Brian
Total Score 2
Quality 2
Trustworthiness 5
Responsiveness 2
Made this experience great !!!
- Shamone C.
- Verified HomeBuyer
- December 17, 2019
- Fresno, CA
I want to thank Sergio for quickly resolving any issues I had . He made this a great experience by providing exceptional customer service skills. I have to say Sergio really cared about my family being happy with our new home . He made sure are expectations were met.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Unhappy Customer
- Vanessa B.
- Verified HomeBuyer
- December 10, 2019
- Fresno, CA
I am unhappy with my KB Home. The home was quickly built and it shows. My walls are not straight and the interior paint is horrible. I will not buy another KB Home in the future and can’t wait to sell this one soon.
KB Home responded:
Hey Vanessa, it sounds like you're frustrated. We'd really like to help, please feel free to reach out to us at CustomerRelations@kbhome.com and we can put you in touch with a division manager to assist with these matters. --James
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Great Choice
- Anonymous
- Verified HomeBuyer
- November 20, 2019
- Fresno, CA
Great product and people to deal with.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Amazing!
- Juan M.
- Verified HomeBuyer
- November 12, 2019
- Fresno, CA
Everyone at KB has made the home-buying process easy and pain-free. We love our home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
10 out of 10
- Clinton M.
- Verified HomeBuyer
- November 07, 2019
- Fresno, CA
We love our new home and appreciate the quick responses to any issues.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent service
- Christopher m.
- Verified HomeBuyer
- October 29, 2019
- Fresno, CA
All people involved with process are very helpful. Dave, Sergio, misty and Thor are awesome people and they will bend over backwards to help you
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Nice people!
- Anonymous
- Verified HomeBuyer
- October 24, 2019
- Fresno, CA
I always felt I was treated by people.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Wonderful home and we got just what we paid for
- Anonymous
- Verified HomeBuyer
- October 22, 2019
- Fresno, CA
KB Homes the developer always was and continues to be professional and quick to respond to issues. Although we had some delays/issues with KBHS I don’t have anything negative to say about KB Homes and the building crew. I do believe the quality of paint used for internal paint was below average and the quality of wood with fence boards was just OK. Not to say I didn’t get what I paid for I just expected something a little bit better. Overall I am very pleased with my new home and look forward to growing and raising my family here.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Things went well.
- Marcus S.
- Verified HomeBuyer
- October 11, 2019
- Fresno, CA
Things went well. A little hookup with financing but everyone took care of things and I’m very happy with the outcome
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Couldn't be happier!
- James W.
- Verified HomeBuyer
- October 07, 2019
- Fresno, CA
First of all Juvenal our sales rep was awesome to work with. He is very punctual and helpful. He was able to answer all our questions and responded immediately! Jesse and Scott from KB were very friendly, polite, and knowledgeable about our new home. They explained everything clearl and followed up often to make sure our new home is everything is satisfactory. After move in, Sergio and Thor followed up with me for the 30 day follow up and made sure to help me in any way possible. For example, I paid to have the utility sink connections ready and they went ahead and hired a plumber to install ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
In love w my home!
- Jenny L.
- Verified HomeBuyer
- September 10, 2019
- Fresno, CA
The whole team did everything possible to make me a happy customer!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Bad quality.
- Linda H.
- Verified HomeBuyer
- September 10, 2019
- Fresno, CA
Bad quality. Bad painting so thin came off easily. Everything damage easy
KB Home responded:
Hello Linda, we're very sorry for any frustration with your home. We would be happy to connect you with a representative to look into these issues. Please email CustomerRelations@kbhome.com for assistance. --Brian
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 3
kB home buying experience
- Shaeng V.
- Verified HomeBuyer
- September 03, 2019
- Fresno, CA
I do not recommend buyers to go with KBHS lending. They are awful to work with. They do not communicate well with the home buyer to the sales office to the Title company. It’s hard to reach them and only via email. From sales office to customer service to construction, they were great to work with.
KB Home responded:
Hi Shaeng, we will be sure to pass your feedback over to KBHS Home Loans management. If you have any questions about your home, please feel free to contact us at CustomerRelations@kbhome.com. Best wishes. -- Brian
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
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