I would stay clear from KB Home in Madera County CA because it doesn’t make sense to buy a new home that have so many damaged and missing items. I bought the top model and paid a lot for a lot of upgrades items, but a lot of it are damaged and are still missing. It’s a very aggravating new home buying experience. In light of this, maybe KB Home is different in different counties/states, but it’s very bad in Madera County CA thats for sure.

KB Home responded:
Hi Sang, I am sorry for any frustration. If you would like to speak with a member of our management team about your home or your experience, please email our Customer Relations team at CustomerRelations@kbhome.com, we'll make sure you are contacted. Please include your address and the best phone number to reach you. We'll get in touch. - Sheila

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Robbed me of the joy in buying my first home

Keith P.
Verified HomeBuyer
September 07, 2021
Fresno, CA

The entire experience was/is horrible. From the start a salesperson giving wrong information about home options & solar programs, sales/customer service people not showing up to home walk through appointments, to multiple building delays. After a 11 month wait l moved in & it took five weeks to gain access to my mailbox. Not to mention, after two appraisals the house still came in almost $30k under the purchase price. Highly recommend using another builder.

KB Home responded:
Hi Keith, I’m sorry that you are disappointed with your experience. We would love to have somebody contact you regarding these and any additional concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 1

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

KB Home - Too bad too late

Chetan S.
Verified HomeBuyer
January 26, 2021
Fresno, CA

Too bad too late

KB Home responded:
Hi Chetan, We're very sorry for any frustration. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Unhappy Customer

Vanessa B.
Verified HomeBuyer
December 10, 2019
Fresno, CA

I am unhappy with my KB Home. The home was quickly built and it shows. My walls are not straight and the interior paint is horrible. I will not buy another KB Home in the future and can’t wait to sell this one soon.

KB Home responded:
Hey Vanessa, it sounds like you're frustrated. We'd really like to help, please feel free to reach out to us at CustomerRelations@kbhome.com and we can put you in touch with a division manager to assist with these matters. --James

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

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KB Home Reviews in Fresno, CA

What Fresno Homeowners Have to Say About KB Home.

KB Home

Customer Reviews

Bad workmanship and a lot of missing and damaged selected appraised items

Robbed me of the joy in buying my first home

KB Home - Too bad too late

Unhappy Customer