KB Home Reviews in Riverside San Bernardino, CA

Sales consultant Kelly was fabulous, always kept me up to date.. Daniel the construction supervisor was great to work with, very responsive and kept me up to date with weekly notifications..

We bought a nice home in a nice neighbor hood at a fair price with a great interest rate for the time we bought it.

Overall homebuying experience with KB Home was very unsatisfactory and often felt misleading.

Rod, Efren, and Mike were all godsends. There were things that I had trouble with and they fixed or asked me about it faster than I could inform them. When Best Buy refused to bring my washer, dryer and refrigerator inside , they happily helped bring them inside. As a young single woman without many people to help that was a highlight of my move-I’m experience. I was never upset with the builders if things were pushed back because that is part of the process. I am happy to say that if I had an issue right now, after closing, they would promptly address it. This was an excellent first time homeowner experience. Thank you guys!! ... More

Overall great experience with the KB team

Really satisfied with the result as the builder showed excellent work. Daniel is super responsive and will constantly give you updates on the building process of the new home, which is super nice. He is also patient with any questions during the process, Anthony explains it very well during the walkthrough and is also capable of quickly resolving issues. Very trustworthy people.

It's a great experience to buy this home!

I enjoyed each step of the way in our home buying process! We started working with Mark in the sales department and he showed excellent customer service, took time to explain each process of home buying and very detailed orientated in what we were buying. Afterwards, we worked a lot with Brian from Finance, he was very knowledgeable about the finance side and helped us along the way to finance our mortgage. His customer service was also excellent. Then, we met Dave and Barry. They are the top notch at what they do. They went above and beyond explaining the built of the house, the inspections that goes along with the building process, and Dave would help out when we needed him to go back to check on our walls and garbage disposal. Dave also went out of his way to help us move furniture when my husband couldn't do it himself. Barry helped with making sure we were satisfied with the house and he was always prompt when I need to ask a question. Lastly, Travis kept us informed weekly on our home building progress. He was very detailed and always answers quickly when needed. Therefore, I am very satisfied working with great people at KB Homes. Would recommend them to my family and friends! ... More

KB worked closely with me every step of the way to make sure that my loan went through I appreciate that

We enjoy our home; it is comfortable and suits our needs.

It was great, even when I was lost they always help me understand

House shopped for a couple months. Came to a site where KB was building and loved the model home. Worked with our amazing sales counselor, who helped us from viewing the home to closing. Mortgage/Loan department is a little erratic - felt like things were being done slowly and last minute, but nevertheless they were helpful with the financing. After closing, there were a few issues with the home (lights not working, shelf not installed, toilet tank would not feel), but after reaching out to KB, the issues were fixed relatively quickly. Overall, happy with our purchase and we would recommend KB. ... More

Outstanding customer service from the beginning of the home buying process till the end. Will definitely recommend KB for new home buyers especially.

Great experience from initial walk through touring homes to close of purchase

These individuals were very informative, helpful and kind. They were all extremely knowledgeable and efficient at their jobs and were able to troubleshoot any and all challenges that arose. I am more than appreciative for each of them. KB Homes is certainly fortunate to have them.

Tisha, Jeff, and William make a great team. From beginning to end and even after the fact, they continue taking care of me. I would recommend a KB home to friends and family.

Love this home Dream come true

My KB Home Experience is just AMAZING! From the very beginning, until now I am very well satisfied with the service. Everyone from KB Home at Sunset Belmont Ontario were professional, kind and very accommodating. They were always ready to answer all my questions. Special thanks to Roger/Gilbert, Sarah/Jorge and Melanie! I am very grateful to all of you for giving me and my girls a beautiful home!

This guy went over every square inch of my home with me to ensure everything was perfect or fixed and that I knew how to operate and maintain all the fixtures. He assured me that if I was unsatisfied in any way, KB would make any concern right. And they have!

We wanted our first home buying experience to be as reliable as possible. We've read so many reviews of bad customer service after the purchase and we were afraid of getting tricked or left out in the dust. Though it was definitely a stressful situation as I am sure all home buying experiences are, our mortgage lender Jessie, realtor Stephan and our construction contacts John and Phillipp were fantastic! They made sure that our overall experience was great, followed up weekly if not more, and what meant most to us was the follow up after the purchase. We are very happy with our decision because getting help after was a big fear of ours but thankfully they've been fantastic! ... More

It’s a process but at the end it works out

Good salespeople, good construction team, good loan officers. Thank you.

Great company, follow up and really went the extra mile!

Great! Great! Great! Great! Great!

When looking to get a loan set up, the response time was very slow and a representative did not take the time to work with us. We had to go with an outside lender to be able to get the loan that works for us and give us details of what was needed. They did not comply with my outside lender with credits they said they would give us nor accommodate us for things they said that they would do. The response time I felt was terrible, but other than that the home is beautiful and the team overall has been great.