KB Home Reviews in Riverside San Bernardino, CA

Sales team very helpful, unfortunately build quality is not meeting expectations.

1. Well over-priced. KBhome took advantage of hot real-estate market. Unreasonable lot premium. 2. Well over-priced optional items such as flooring. Not much choices such as window treatment or ceiling fans. 2. I still have 3 small issues and 1 major issue (replacing the scratched kitchen cabinet door). Customer Service associate is not responding to my text, emails, and phone calls for the simple status update. No communication what so ever after an initial text communication. It has been 2 months.

I have a complaint and for some reason HOA doesn’t answer nor does the office. It seems customers needs don’t matter to those who work for this company. It’s very degrading to the customer and definitely doesn’t make anyone want to suggest KB.

What was bad was the person KB used to help with funding this home were totally incompetent. Had to answer the same questions more than 150 times. Seemed like she did not read or send the correct info to the lender. Very bad experience. Sherrilyn had to get involved sending our info to them also. The best is what received from Sherrilyn, and Ramon always on top of the job at hand. I would give them a 100% excellent grade for service in your new home. Also, AJ has been great to fix outstanding items along with Steve which has been very helpful. KB please do not use the same group on buying a new home. Michael was very good also, but Nyesha was not qualified to do the paperwork needed. ... More

Our Sales person was very helpful and attentive every step of housing experience.

As the home was being built there was no electricity to the home. All the workers were working during the winter months in the dark! I visited property all the time. Couldn't see any details. Like grayish toilets, crooked layout of flooring. So many cabinet issues. Paint is completely washing off the walls. It is the lowest quality. Porcelain sinks are also that recycled off color of gray! Cheapest possible starting point. Fiberglass showers and tubs. No windows in garage door. Zig zag saw cuts under the sinks. 2 cent medicine cabinets. Drywalled over a canned light. Crooked facia, bowing fence. On & on. I'm use to new homes and the issues, but this is my 4th new home and I am shocked. ... More

Sales team was very attentive in answering all of my questions. Appreciate the knowledge and professionalism.

Good service and housebuilding!

Fast responding team and help the home owner with any issues

Be prepared on new communities and delays on mailboxes, internet cable phone

The construction workers are very responsive and helpful. My issue is with the administrative offices. Often times confusion, especially with the HOA. I've been here 2 months with no access to the pool area. Finally received the key entry fobs after about 6 weeks and come to find out the DO NOT WORK AT ALL. Contacted Prime HOA offices and haven't heard back with an answer to my question nor a solution to the problem. Just send me new fobs, please!

Everything made disappointing.next time I'm not gana be with KB home

Great house, people were great to work with

We had a great first purchase experience and felt KB homes did an amazing job walking us through the process. The construction check ins and weekly emailed updates were great. Since moving in, we had a few minor issues and our customer representative Ken has taken care of them quickly.

My direct contact Tonya is always reachable and gave me peace of mind on my house to buy.

I live in lot 54 please come and talk to me about the poor quality of construction of your house.

Nice neighborhood and good sized lots

My whole experience with KB HOME was amazing.

We’re very pleased with our entire experience with K B Homes and their employees. Everyone was professional and expedient! Hats off to Jean, Rod, Trevor and Luis, just to name a few employees!

Make sure you like home

Builder is in constant communication. They send pictures of progress every week.

Have had a great experience working with KB on our new home. The staff is superb at every level.

I was told by the team Reg a $3k credit for closing but they finally said it’s not possible. The initial lot I was shown was 40ft wide but it was a mistake and just touching 36 feet wide only. I came to know this after 6 months of initial deposit. I tried to reach out to KBHOME management through sales, financing, construction leads but no response on the status of $3k credit. Poor customer experience.

You will definitely feel confident and comfortable in your choice. Price was not a major issue, and the commitment to service and the customer made us feel at ease with our decision. We felt totally involved in the entire process, and were extremely satisfied with Robert as we navigated through the final walkthrough, giving us expert advice on our home. We wish to thank the ENTIRE staff for their commitment to great service.

KB is awesome, they walked me through the process from beginning to end. Always kept me updated from our sales person to the construction group. Any questions I had I could always reach out and get an answer. Up until now I been in my home a month now and everyone in the team checks up to see how its going if anything is needed I know who call.