KB Home Reviews in Riverside San Bernardino, CA

Overall, a very seamless home buying experience with KB. The mortgage process was by far the smoothest I have ever experienced. Weekly updates related to home build were nice personal touches. KB "upgrades" I personally wouldn't consider upgrades and recommend buyers to go with only the basics as it's cheaper to replace door handles, faucets, etc. than to mortgage it for 30 years. The cabinet company used by KB is average at best. Our cabinets slope 1/2 inch from left to right, which you cannot see or notice, but discovered when adding backsplash. Cabinets have splits or open seams. KB is super at responding to claims. I've made 6 or 7 minor claims in the first 30 days and KB has accepted all claims. KB offers free paint touch ups 30 days after move-in. Overall, good to above average home. No serious complaints. Will sell in about 36 months and move to TN. ... More

KBHome's team is responsive to all issues we brought them.

Biggest criticism is the house needs internal soundproofing.

Friendly People, Helpful Recommend: Ozzie (sales), Jessie Lee (Loan) Carlos and Rod (Customer Service) Everyone is good.

All the personnel I came in contact with, was experience in their work and very knowledgeable. The home builders responded to my calls in a timely manner.

Stay focused and trust the process

Brandon goes above n beyond. He is a what makes KB sell homes very smooth n helpful. Daniel rocks, is very helpful even after the build of the home makes contact to be helpful thank you.

It has been a great experience! From the beginning to the end, very fast process and informational. I love that KB home employees communicate updates consistently.

Overall I like KB home however there are some improvements needed .

Builders supervisor Daniel was outstanding I revised a weekly update on him and he quickly responded to my questions and work request, Ms Sara Sosa she is very helpful and very professional in every aspect.

I’ve paid for two months of solar panels that were supposed to be activated within 8-12 weeks after closing. It's been 8 weeks and now SoCal Edison is saying 12-16 more weeks. My current electric bill is going be over $400! I am strictly restricting my family from using electricity but yet still have a $400 bill. I can't sustain this for three to four more months!

Everything well done. Great support thank you

My home purchase experience with my new KB home was very professional. The entire KB was available for all my queries and concerns. All my inquiries were answered in a timely manner by a KB team member including my loan officer.

I recently purchased a house for the first time. While there were some challenges along the way, the individuals who assisted us throughout the process were truly exceptional.

What is going well for me I like KB Insurance

Everyone was extremely helpful and communicative throughout the whole process. I was never left wondering what was happening or misinformed.

The home buying experience was made very easy!! The Sales team was very informative about the technology of the house and house building processes. They made me feel like this community and home was a great fit. The loan process was very smooth! Loan officer did a phenomenal job explaining everything and answered all my questions. They made the process very easy. I always thought it would be a difficult process to buy a home, but they showed me that it was not. Everyone has been very responsive regarding any questions or concerns I may have. Getting this home has been a great choice and I’m glad I went with KB and chose this community in particular . ... More

My overall home buying experience was great. I had direct contact with builders representatives and sales representatives. They always responded to my questions with a positive attitude. The builders team was very knowledgeable and resourceful.

The process started off a little rocky however Liset turned it around. She was very personable and tried to learn more about what made me happy and didn’t stop until I closed. Finance could use some work.

The entire process from initial purchase to final move -in was very easy.The builder’s team did what they promised. They updated and responded to us in a timely fashion. Home buying can be quite stressful but KB made the process less so.

KB Homes Sales team is very helpful and prompt. KB Home loans team, is wonderful. They help you in every aspect. KB Home Insurance is the most competitive price in the home owner insuarance. Also the construction team support is excellent and customer support team is also very nice. Definitely recommend KB homes to everyone.

The process was swift. The house is /material is good. I love the layout/designs. KB team responds timely. They guide me aling the way.

KB made the experience great the entire time. They have the best sales team and customer service team even after you close. They also were willing to give us more credits towards closing than any other builder we dealt with and accepted a lower asking price than the listed price. Thanks KB

Everyone that have spoken to from KB has been truly wonderful to speak with. I haven’t have a single issue during the process. KB has truly made this a stress free experience.

KB strives to give their customers a great experience, particularly with the people who assist the customer throughout the entire process. Because of their positive culture, it reflects onto their frontline individuals who help their customers find a forever home.