KB Home Reviews in Riverside San Bernardino, CA

KB builder employee very helpful .

Great home buying experience! I was kept informed every step of the way during the construction process. Noticed a few items, mostly cosmetic, at the walk-thru that needed to be fixed and KB quickly took care of them to my satisfaction.

Our building supervisor went above and beyond to make things right but the response from the contractors has been slow.

Sara's (sales) help was tremendous with the whole process of buying our first home with KB. Quality home built with good hardworking people like Robert and Tom.

All my issues were resolved on a timely manner. I feel like Kb really cares about their clients, from sales rep to customer service personel on site. So far all my issues have been resloved satisfactory.

The sales representative is always on too of it. The buying of the house was smooth sailing. Good experience with KB homes.

The material and appliance selections are of great quality. While we've encountered a few minor issues, KB has been relatively quick to responding to our concerns.

We love the house. I know with covin19 things took a little longer to get fixed than probably would have under normal circumstances.

So thankful and love the house!! Would love the superintendent to come back by and drop paint off and finishing painting the corners though. Still five stars!!!

Good price

Everyone is professional with their line of work.

Very nice from the start to finish. It’s been a great experience. I highly recommend buying from KB Home.

I think that no other builder can beat KB in terms of price, value, and customer service. I do admit that the quality of materials and craftsmanship can be rough, crude, or careless depending on your luck, but KB's quick response and accountability makes up for it. And the competitive house prices also make up for it. I've been fortunate to work with some great people from the sales, to home design, to construction foreman. These people really live up to fulfilling the KB name. The only complaint I have is the high price of the options to add to the house. But overall, I'm very satisfied with the house. It's beautiful, modern, and well-insulated in terms of sound. ... More

craftsmanship

Great price, quite, and safe community. Only issue is contacting KB for work orders can be a bit difficult, but it's understandable with the amount of work going on within the community.

Rick is very responsive and takes care of the issues promptly we find after we moved in less than two months ago

Overall my experience was great. There was a few hiccups along the way, but the sale and loan processing team went out of their way to make you feeling at ease.

We are going to our second month and everything was fine (i suppose). There were few minor problems but manageable. Until this week my son discovered water spurting out from the flooring of his bathroom every step he made. We called the engineer. The plumber came, sawn a good portion of the wall to expose the pipes, and discovered a nail panctured a pipe, making water drip down to the flooring. So it has been dripping since the house was completed. So the whole bathroom flooring are taken out, drain the water out and fan the floor under for 3 days. A day prior the back glass window cracked. A styrofoam by the front door pane is also chipping off. And God knows what else we gonna discover as days go by. Thankfully, Engineer Jody responded and personally visited our place right away and sent people to start fixing the problem. ... More

Buying a home in Olive Brook went somewhat smoothly. A little bumpy, like taking longer than expected to close. Also having KB management walk the home for quality? Missed a few items, like chipped doors, leaking T on the hot water pen in ceiling, bad breakers for kitchen, faulty wired three way switch, wrong color used to fix broken corner on shower tub, missing stucco under window ledge, broken roof tiles and living room bedroom lights and plugs all of them on one breaker. Other than that smooth.

House shopped for a couple months. Came to a site where KB was building and loved the model home. Worked with our amazing sales counselor, who helped us from viewing the home to closing. Mortgage/Loan department is a little erratic - felt like things were being done slowly and last minute, but nevertheless they were helpful with the financing. After closing, there were a few issues with the home (lights not working, shelf not installed, toilet tank would not feel), but after reaching out to KB, the issues were fixed relatively quickly. Overall, happy with our purchase and we would recommend KB. ... More

Friendly People, Helpful Recommend: Ozzie (sales), Jessie Lee (Loan) Carlos and Rod (Customer Service) Everyone is good.

Stay focused and trust the process

Overall I like KB home however there are some improvements needed .

I must say Im glad my family and I purchased a KB Home. There were notable differences between KB Home and other builders. They were honest and forthcoming. The customer service throughout was exceptional! There were several times I reached out to Liz on her off day and she was more than willing to help. Our only gripe was the inconsistencies with the closing date. Most importantly, we love our home, so thank you everyone at KB Home!

Smooth process, helpful staff, pleasant experience